Holiday Inn Washington-College Park (I-95) by IHG — Hotel in College Park

My experience has been worst since day I checked in this holiday inn. My stay was for three nights.

Keys: On second morning, both of room keys stopped working with all my belongings inside of the room. I went to front desk to have keys fixed three times still keys did not work. it got me delayed in morning for my trip by 2 hours. Finally I had to ask them to change the room. They did change the room. Front desk indicated that we will add free breakfast for rest of your stay because of this inconvenience and they will make note on my account. I need to collect coupons every day.

Breakfast: Next day morning, front desk staff denied free breakfast coupons indicating that they do not see any notes on my account and told me that they recently stopped honoring AAA rate and breakfast not included. I told them it was offered to me because of inconvenience caused due to room keys, still no. Front desk was treating me like I asked them to give me free stay. Extremely rude staff.

Checkout: Day of my checkout, they told me that their systems are not working. REALLY? They did not give me final invoice at checkout and assured me there will be no additional charges on my final bill. They said they will check out later. After few days, I called to check on it and asked for final receipt to be sent via email. When I saw final receipt the total was more then original online quote. Upon speaking with hotel manager, she is telling me that there was stain on bed! This is very surprising. Why I was not told on day of check out about their findings of stain?. Why I was not given receipt on day of checkout?. We check all the things in room twice before we leave the room. There was no stain. On phone, when I ask to see the picture of stain, manager said she may not be able to share it via email. I felt that's very deceiving and taking advantage of me with such bad tactics of bait and switch with lower online rates. Looks like other guests have faced similar issues of unrecognized charges as per other reviews that I read.

Over 20 years of my staying in similar brand hotels, this is the worst customer experience i had. if you still plan to stay here, DO CHECK your booking amount, breakfast policies and record or take pictures of everything in room before you checkout and INSIST on final receipt before you leave the premises. Take...

I want to try to be diplomatic on this review but the truth is that I didn’t like my stay at all. Part of what I want to see is convenience; my hotel should be my home away from home. I didn’t get that feeling at all. It started when I tried to book the rooms and got attitude from the front desk. I had to hang up and book through Priority Club Rewards in order to be treated in a kind manner.

I brought a small school group in for a contest and spent a good part of the week seeing the D.C. monuments as well. I was told that I could get a shuttle every morning to the Metro or the contest so I bought passes for the week. The shuttle turned out to be a nightmare as the hotel apparently has multiple policies depending on who you asked. Sometimes I was told that they didn’t take reservations for rides. I had to call right when I was ready to leave which made me late for functions. Other times I thought I had my ride only to get kicked out because someone had reserved the shuttle. See my problem?

Worse, I was often lied to. No matter when I called I was told that the shuttle driver was on his way and had just left to come get us. Little did the front desk know that multiple groups were standing together and making the calls. We compared notes and realized that 30 people from four states were waiting on the same 10 seat shuttle and all had been told it was on the way just for them. We all waited over an hour in 93 degree heat for a shuttle that had to travel ten minutes. When the driver finally arrived he informed us that he wasn’t supposed to come for another hour. Apparently they expected to stall us for two hours!

Other problems were also rampant. The electrical outlets in my bathroom didn’t work. The restaurant was slow (had to take my check to them to cash out) and the food was bad. The air conditioners were going out in several rooms and one guest had to leave her room and sit in the lobby until the repairman finished. She got dinner while she waited and then got in trouble for eating outside of her room, even though her room was off limits! These sorts of issues happened all week.

I do give the facility high marks for cleanliness and Kevin seemed like a nice guy at the front desk. Housekeeping was good and brought towels when I needed them. Still, I’m pretty turned off by the...

On June 17 I unfortunately was bitten by bedbugs at this facility and looking at a review from five days ago shows me that they haven’t done anything to fix this problem. Therefore, I have no choice but to do my due diligence as a human being and share my experience with these people. I immediately went to the hospital once I discovered I was bitten, and I also filled out an incident report with them. It feels as though I as a customer am being punished due to the negligence of these people running this facility and I don’t appreciate it. I’ve been asking for a refund since this event occurred, and I’ve been given nothing but the runaround. I am an IHG rewards member and their cooperate can’t even help me. I spoke to every manager in this building. I even was hung up on and all I want is a refund. I didn’t get to enjoy my reservation due to the lack of pest control measures that should already be in place and again NOTHING is being done about this. They just probably cleaned the bedroom and rented it out to the very next person and I just find that to be disgusting and morally wrong. Bedbugs are extremely hard to get rid of and they don’t care. They are leaving it up to their insurance to give me my refund and I feel as though them, the merchant should issue a refund as soon as possible. I shouldn’t have to wait over a month with no formal communication for a refund that should’ve been given as soon as I left the facility. It’s not fair. I was gonna keep quiet about this, but I’m literally putting y’all on blast on every platform that I have so get ready. No one deserves to be treated like this after spending their hard earned money. It’s a good thing that I was in the position to book a hotel elsewhere, but there’s just no sense of urgency as far as doing what is right. ANYBODY else in my position would’ve wanted a refund. I did not get to use my reservation the way I intended. I literally lost an entire day of my trip because I had to go to the hospital and you already know I was there all day so this is just a warning to just stay clear at this facility. It might be nice for some, but the fact that it’s Russian roulette with these bedbugs is quite telling. You’ve...