Stoney Creek Hotel Columbia - University Area — Hotel in Columbia

I went to this hotel to stay at The Barkley House. My Mom & I couldn't have been more disappointed. I walked in with my Service Dog, Petie. He was wearing his ID Vest. The lady at the front desk kept referring to Petie as my PET & said I'd have to pay the $25/night Pet Fee! I told her that Petie is my Service Dog & there’s no fee for Service Dogs. She disagreed, but finally asked the manager. The manager told her too that there no fee for Service Dog’s. If you work at a hotel this is something that should be common knowledge. It is the LAW! The 3 of us got into our room & we couldn't believe our eyes! 1st of all, the 2 dog bowls were absolutely FILTHY! They hadn't been touched (by the looks of them) in who knows how long. Next, we went to open up the mini refrigerator so we could put our medical supplies in it. The refrigerator was broke & not even plugged in! I called the front desk & they sent down who I think was the manager. She was very nice, apologized for the inconvenience, & got us into the next room. It was the only other room that is part of The Barkley House. The mini refrigerator worked great in that room. I then went to check out the 2 dog bowls only to find that they were just as filthy as the 1st 2 dog bowls in the other room! My Service Dog is a CANCER patient at the Veterinary Health Center & he was the reason we were staying there. He had to have a 2nd surgery. I wasn't about to have him eat or drink out of any of these bowls! I couldn't properly clean & sanitize the bowls since all I had in the room was the hand soap that they provided so I actually had to go out & BUY 2 dog bowls! For whatever reason, the hand soap provided ended up doing damage to my hands & my mom's hands. Our hands hurt & were visibly damaged. We ended up having to throw the soap away & BUY soap that wouldn’t hurt our hands. Our hands started healing after we stopped using the hotel’s soap. Their lotion also caused my Mom’s hands to burn & turned red! I understand that this is probably out of the norm, but it was rather strange. I did bring this to the manager's attention at check-out. All she said about the soap & the filthy dog bowls was "that's strange"! Our very small pillow cases were covered in DOG HAIR & the sheets were not very clean either! After the 1st night I asked the lady at the front desk about housekeeping coming to our room. She said that unless we have the "Do Not Disturb" sign hung on our door they will clean it each day. Well, no one came in to clean after 2 nights of being there. I was told the same thing again by the front desk. I informed them that our room had NOT been cleaned! She said she would take care of that. They did start cleaning our room after that - to a point. The floor was so dirty even after housekeeping had been in. My Mom & I kept a towel handy to wipe off our bare feet before we put them up on the bed because they were covered in dirt just from walking around in the room! Not to mention that my Service Dog who was having SURGERY was stuck walking around in the dirty floors! We didn't get much sleep the 1st few nights either due to a very loud noise that went off from 2:00 AM -3:00 AM. It sounded like a motor of some sort. My mom mentioned this to the manager after the 1st night. She said she'd get someone to look into it, but we never heard anything. We finally figured out it was the alarm clock going off. After unplugging the alarm clock we never heard it again. From our room we could walk outside to a grassy area. At night I didn’t feel comfortable because it was dimly lit. This is a Safety Hazard! I was also told there’s no 110 outlet outside to plug in our car. I’ve been able to plug in our EV at other hotels. There were other problems too & I wouldn’t recommend this...

Don't waste your money. Just stay right off the highway, it's bound to be comparable.

Went out of our way to stay at the "nice hotel" in the area, even if it would cost more and was 15 minutes out of the way. We thought it would be a comfortable reprieve from our road trip cross-country. Boy, we're we wrong! Spent time and money for nothing.

Let's start with arrival. The parking lot is a pitch black void. I didn't think it was possible to have such low voltage outside, but they managed splendidly! There is literally a light post every ten cars and you can barely see to avoid other folks parking with their headlights on. SUPER unsafe! I understand wanting to conserving energy, but that lot is a hazard, and probably a magnet for car thrives. We literally took EVERYTHING out of our car and trunk and brought it in with us...car tools, child car seats...everything. I'm not giving anyone a reason to break into my vehicle, and they have made it ideal for that. I should also mention the luggage cart was on its last leg so we ended up carrying a significant amount of our baggage for fear it would collapse. Such service!

Now, this hotel is old, the main furniture looks like worn down Holiday Inn pieces complete with broken drawers and discoloration revealing the particle board. All of the furniture and mirrors shake and rattle as you walk past them, and we are fit people! The door to the room is paper thin and the key card mechanism should have been replaced ages ago. We can hear every single person walk/run/drunkenly stumble by from the various parties held here tonight (end of December). I'm pretty sure elephant gymnasts we're staying a floor above us as well, they settled down around 1am so keeping my fingers crossed the silence continues so I can get to sleep by 2am.

The floor in the bathroom is a sticker that looks like wood and BONUS! it's a bit sticky as well. The carpet in the room is dated and musty smelling. The post-it note greeting stuck to the bathroom mirror from the room attendant, "Megda", appears curled and warped like it's been there for months. Lord knows what kind of bacteria that's covered in. Oh, yeah! There was a cup of what looked like molded orange juice in the mini fridge that smelled like sewage as well. I just love cleaning a room at 10pm after traveling for 12 hours, doesn't everyone? They obviously can't be bothered to, so I'm not even wasting my time with the front desk. Ah yes, and all of the lights in the room are exceedingly dim so turning on every light and lamp is a must if you'd like to, you know, see.

It's so disheartening to overpay for what you think will be nice accommodations and end up with an aging hotel room that smells like a storage shed. Really looking forward to uncomfortable sleep and another 12hr drive tomorrow. There's no way we're using the dirty Keurig in the morning, no telling what's living in and on that thing....

It's hard to review a hotel, when you knew going into it, it wasn't really for you.  As a business traveler, hotels like this one were a nightmare for me.  Barking dogs, kids running around,  Everyone hanging off the tailgate of their truck, strking up conversations with strangers.  The hotel itself makes no pretence of being a Hyatt Regency.  There a homey little painted signs everywhere with a moose or a bear and sayings like, "Rather be camping".  But I wouldn't rather be camping, I'd rather be at the Hyatt.  Two of the dogs barking were my dogs, and there were dogs all around, which this place is well equipped to accomodate.  So this place is like a resort for a certain kind of traveler, so I will try to bear (pun intended) this in mind as I write this review. From a standpoint of accomodations, this hotel appears to be about 20 years old, the furniture was made for a CRT television, with an LCD shoved into it.  There are no USB ports to be seen.  Wifi is fast but the signal is quite weak.  Our mattress was clearly a "classic" model.  A lot of the furniture was nice, but some of it was garage sale quality.  Our suite was huge, over 1000 sq feet easily.  There was a kitchenette with an efficiency fridge, a microwave, and a full complement of cabinets, but no utensils, plates, cups, or bowls.  The Kerig on the counter seemed quite out of place. There was an ice machine just down the hall, with the typical warning about filling a cooler you might see at the Super 8. We had both a steam shower, and whirlpool tub.  These were consumer level amenities, however and both showed their age. The pipes were deafeningly loud.  Whenever we, or a neighbor ran the bath or shower, there was sound I would say akin to sitting next to a Korean four cylinder engine at idle.  This was again, more reminiscent of the Quality Inn, than the Hilton.. Nothing about any of these things were less than "fine" and for $150 a night, or even $200 for the cavernous room we had would have made this a "fine" value.  But at nearly $400 a night out the door, in central Missouri, it was nothing short of highway robbery. Again, I understand the typical guest here might be accustomed to hearing a timeshare presentation with their room, but that is not me. When I pay four star, big city prices for a room in a market like Columbia, Missouri I expect nothing short or spectcular. For $400 a night, and the accommodations that afforded us, I should have been exiting my room to a sandy beach in a tropical paradise, and not humidity and cicadas, but that is the case...