Home2 Suites by Hilton Kalamazoo Southeast — Hotel in Comstock Charter Township

Pros:||The hotel itself is new, so the finishes are modern.||Parking is free, and the hotel is on the edge of a quiet business park close to the freeway exit.||The included breakfast is decent fare like a pancake and waffle station, breakfast potatoes, some sort of egg (scrambled or premade omelet), and some sort of meat (sausage or bacon). There is also oatmeal, a small selection of pastries, and english muffins. There is a selection of juices, but only if you don’t arrive for breakfast in the last half-hour that it’s served. ||Cons:||If you like extremely firm mattresses, this is the hotel for you! Unfortunately, they weren’t comfortable to me. ||There was food left in the fridge from the previous guests, and there were dried spots of urine in front of the toilet when we arrived. This leads me to believe that our room didn’t get much cleaning if any before our arrival. ||The hotel can’t control this, but Michigan has legalized the sale of you-know-what, and the halls reeked strongly of that notorious skunky odor some days. Thankfully, the smell didn’t carry into our room. ||The bathroom fan didn’t work in our room. When we mentioned it at the front desk, they sent maintenance to fix it. When we returned in the evening, the fan was fixed, but there was drywall dust on the bathroom floor. Also, the bathroom fan might as well not exist. It runs on the lowest speed possible, and it’s motion-activated, meaning that it doesn’t even run while you’re in the shower. I foresee this hotel having mold problems...

We have always enjoyed our stays at Home 2 Suites in other locations. Great rooms at great prices. On this occasion, however, we rolled in late at night exhausted from our day and upon entering our room our one shared thought was “dirty”. Too tired to care we simply went to bed.

Other than fresh towels, and despite the fact that this was a brand new facility, we were disgusted the next morning. Hair everywhere (I was warned not to look under the sink counter), visible shoe and foot prints on the tile floors, no sign the the sink, toilet or shower had been cleaned, sticky countertops (with more hair) and I even questioned in my own mind if the sheets had been changed? WTH Hilton?!

Not our worst hotel experience, but absolutely unexpected from this hotel brand. Let’s try cleaning with eyes...

We enjoyed our stay here. The hotel was new, clean, and it was great to have a large fridge in the room. We enjoy staying at Home2Suites because the rooms have a fridge, freezer, couch, dishes, sink, etc. They also have breakfast included. These features are nice for our family, especially when traveling with our kids. The one issue in our room was some of the appliances weren’t set up/plugged in and the plugs in the nightstands didn’t seem to be connected to anything (so we weren’t able to use them). Definitely minor things. Overall, we...