Super 8 by Wyndham Rochelle — Hotel in Dement Township

ABSOLUTELY HORRIBLE STAY! We had 2 rooms reserved by my brother-in-law. When we arrived, we were asked for a credit card. My brother-in-law had already provided one, but the lady behind the desk said there wasn't one. Later that night, we wanted to take a shower. Only 3 towels were provided. Understandable, so we called and asked for more. We were told we could only have 1 more. The towels were threadbare and that is being generous, so getting dried off was a challenge. She gave us a bag and told us to put dirty towels in it and they would be replaced the next day. No towels were replaced the next day, so we asked for more. For the two rooms, which had 8 people, we got 4 new towels. You do the math. It didn't work. On Monday, we didn't get new towels and the trash still hadn't been taken out. At this point we had to borrow towels from my mother-in-law. We had to take the towels to her house and launder them so we could take showers on Tuesday. On Tuesday around 130 we had a family emergency and had to leave to be with family in Chicago. I explained our situation to the girl at the front desk and even the manager on duty. They wouldn't refund us for the Tuesday night stay. They said they could possibly be full for the night and wouldn't have time to service the rooms. Well, I can tell you that they didn't service the rooms the whole time we were there, and it was never a full house. When I went to get our stuff from our rooms, the housekeeper was in the hallway talking on her phone. I would have gladly paid for a late check out, but that place doesn't deserve a full nights pay for the completely abysmal conditions...

ABSOLUTELY HORRIBLE STAY! We had 2 rooms reserved by my brother-in-law. When we arrived, we were asked for a credit card. My brother-in-law had already provided one, but the lady behind the desk said there wasn't one. Later that night, we wanted to take a shower. Only 3 towels were provided. Understandable, so we called and asked for more. We were told we could only have 1 more. The towels were threadbare and that is being generous, so getting dried off was a challenge. She gave us a bag and told us to put dirty towels in it and they would be replaced the next day. No towels were replaced the next day, so we asked for more. For the two rooms, which had 8 people, we got 4 new towels. You do the math. It didn't work. On Monday, we didn't get new towels and the trash still hadn't been taken out. At this point we had to borrow towels from my mother-in-law. We had to take the towels to her house and launder them so we could take showers on Tuesday. On Tuesday around 130 we had a family emergency and had to leave to be with family in Chicago. I explained our situation to the girl at the front desk and even the manager on duty. They wouldn't refund us for the Tuesday night stay. They said they could possibly be full for the night and wouldn't have time to service the rooms. Well, I can tell you that they didn't service the rooms the whole time we were there, and it was never a full house. When I went to get our stuff from our rooms, the housekeeper was in the hallway talking on her phone. I would have gladly paid for a late check out, but that place doesn't deserve a full nights pay for the completely abysmal conditions...

I guess there are a lot worse as far as hotels go, but this one was a bit poo. The water pressure in the shower was absolutely AWFUL. The room was clean, and the TV was an HD Flat Panel TV, so that was good. I don't know if my nose was playing tricks on me, but I thought that I smelled paint fumes. The vending machines had some interesting items in it like Tide Fabric Softener. Stuff would not work properly... This was the worst part. They couldn't get their wifi working... FAIL. The drink vending machine was one of those you usually find at a rest atop. The cream on the pie was when the thing would not take the dollar we gave it, so eventually we had to ask the nice lady for change. Then it gave us the soda. Once I walked by and the stupid ice maker engaged when no one was near it. I think I was because it wasn't functioning properly. Who wants a good hotel with nice and peaceful rooms... Well too bad because first off it is by a highway, but we were on the opposite side, and that was good. However, the compromise was the loud people in the lobby. They were literally people drinking beer, and were playing "Girls Socrates". They were loud, so try to book when there isn't some game being played in the lobby. The staff was nice, but not very helpful. If you know what I mean by that statement. The breakfast was good, but there was hardly a selection. It did taste pretty good though. It is just in the middle, I made it sound awful, but I just had to point out some things. I hope this helps make your decision on staying at the Super 8 in Rochelle. I fixed some grammar errors in the review. This was not a...