Hampton Inn & Suites Hershey — Hotel in Derry Township

Zero STARS to Hampton Inn & Suites Hershey.,

I arrived around 11 pm; 05/28/22 with my husband and my husband's ESA Pomeranian and the woman at the Front Lobby "immediately" the minute I asked if she had rooms available her eyes went directly towards our 8 pound ESA dog and brushed us away.

Her exact words/statement: "SORRY WE DON’T" accept any dogs on grounds and I don’t think any other hotel around here does either"""

"REALLY" STRANGE ................................ Oh okay; I said: I asked her if I may use the restroom and I noticed about 10 people in their lobby drinking hard liquor; Women's restroom was not clean at all;

I drove 6 hours all together to enjoy the Hershey establishment area with my husband who's ex-military that never occurred. By the way is not the fact of not having rooms available for us to book.

Is the disrespectful attitude and disregard to a person who has an ESA dog. THIS inconvenience really bothered me especially working as a Director of Operations that assists people daily with all sorts of disabilities!

People with disabilities have all rights to enjoy moments just like the rest of us! Disabilities vary including and those that have EMOTIONAL SUPPORT ANIMAL(S) shouldn't be told their not WELCOME as this woman did! Ask questions: tell the person to produce paperwork; their ESA pet identification there's ways to avoid matters as such and approach.

I know this comment made by her was out of ignorance let alone for her to say that all the other hotels on the HERSHEY strip have the same RULE!

NOTE TO OWNER: Please remove the doggie walk area off your PARKING LOT IN THE BACK to avoid future matters like such. If you don’t accept ESA dogs or any dogs whatsoever on your property so people like my husband who have disabilities don't have to be turned away and embarrased in your lobby area by your staff such as the woman working last night in your FRONT DESK GUEST AREA. Also, LIST IT on your WEBSITE that your place of business excludes dogs.

FYI: She needs re-training "Customer Service training" it goes a long way; By her being the voice of your business says a lot to people like me walking in and out of your establishment.

PERHAPS she needs to watch "HOSPITALITY TRAINING VIDEOS" of the many disabled people and families especially MILITARY families that go through a lot while serving this country like my husband including others that are trying to enjoy the Memorial Day weekend!

NEVER assume by just looking at someone's ethnicity and overall persona. I do not recommend this hotel to anyone like us to even waste their money driving to the...

My specific reservations requested a 2nd floor room/suite with extra bed; got there was told what I requested was not available. I was given a 1st floor room (115), prior to bringing in my luggage I always check my room with a black light, my eyes, and my nose. It was dirty to the human eyes and smelled, I turn on the black light and it looked like a diseased crime scene. I went back downstairs about 2-3 minutes to the front; a young man was checking in and he did not have reservations and she gave him a second floor room. I overheard the entire conversation and some of his co-workers were on there way there as well. When she finished with him, I let her know the condition of the room and wanted her to come and see (I have a black light and human eyes and good sense of smell). Said she was too busy, and a room on the 2nd floor came available? popped up! I was not happy and felt violated, these days and times its not a good feeling. The second room was smelly and dirty and I went back down stairs and she said they had nothing available. I asked her to call another hotel, she did they had available room yet the price was $70.00 more. I asked why will they not honor the price I was paying there, she had no answer. I then asked her for the nearest Walmart so I could go and buy a can of Lysol and Lysol wipes, ended up keeping the smelly room, and I called a couple of hotels while my son drove us to the Walmart and they were actually higher as well. I felt violated and felt racism and wow did it hurt. The lady on the desk was white, I'm black, the young man was white that checked in and because I was listening she decided that a room popped up so maybe I don't mention my experience?...really so two rooms popped up in less than 3 minutes, no way (mine and the young man). What really made this a bad experience is that dogs were barking and smelling near me. I was not told that there were dogs there and if I would have know I would not have stayed there period. I ended my stay there a day early. This was my first trip to Hershey Park and BTW my birthday was the day of check-in, wow. I have been a Hilton Honors members for more than a decade and my card might be blue due to me staying in various non-Hilton hotels, I saw how close it was to Hershey Park and never experience this type of thing in my life. This is not good and I paid for this mess, my allergies flared up (I'm allergic to dogs and cats) ....

I wanted to add an update to my review to acknowledge the hotel management's response. After my initial experience, the hotel management and manager personally reached out with a phone call to apologize and took steps to make things right, including offering a credit for my stay. I genuinely appreciate the effort and the sincerity behind the gesture. It shows they care about their guests and are committed to improving. Thank you for taking the time to follow up.

I am writing to express my disappointment with the experience during my recent stay at Hampton Inn & Suites @ 749 E. Chocolate Avenue, Hershey PA 17033 on [Apr.18 - Apr. 19, 2025]. What was meant to be a relaxing night turned into a frustrating and exhausting experience due to excessive noise and a lack of response from hotel staff.

Beginning around 8:00 PM, we began to hear loud noise coming from nearby rooms, including a very loud television, children yelling, screaming, laughing, and doors constantly being slammed. While we initially hoped the noise would die down, it only got worse. By around 9:00–9:30 PM, we made our first call to the front desk, expecting assistance in resolving the issue. Despite multiple calls throughout the night, no action was taken to quiet the noise, nor were we offered the option to switch to a quieter room.

The noise continued well into the night, finally subsiding around 3:00 AM. Needless to say, this severely disrupted our rest and negatively impacted our stay.

We attempted to record some of the disturbances we experienced during the night. "I am submitting this complaint along with attached voice recordings that capture some of the disturbing noises we endured throughout the night in our hotel room. These sounds penetrated through the walls and door, significantly disturbing our ability to rest and enjoy our stay".

It is extremely disappointing that our concerns were not addressed, and I hope this matter is taken seriously to ensure other guests do not face...