Sandpiper Inn & Spa — Hotel in Desert Hot Springs

I booked this hotel for a travelling group over the President's Day w/e. We read reviews online and expected a more dated, but quiet / cosy / clean site. ||||Wow, did we ever get a rude awakening....||||The noise: A room of guests were loudly doing beer pong when we arrived ie. partying, screaming, shouting, both in their room and out. Drinking was kept to the room. When I raised a concern about this with the night manager, he said that he would definitely deal with it later as he anticipated the partying would fizzle out by 11. When I suggested that it's his job to manage the noise on site and hotels do have the power to control their guests, he basically said: 'what can I do?'. At 11pm, the manager had all but disappeared so we had to call the local police in to deal with the party crew ourselves. ||||Do I tell the story about the day manager who encouraged us to 'express ourselves' after he had obviously been drinking as well?||||The rooms: stained sheets, stained duvets, mouse diggings and droppings in kitchen drawers, giant water puddle in one room, hole in the ceiling in another room, sketchy clean up around sinks and bath areas, ceiling looking like it was going to buckle,a gentle dog who nonetheless urinated on guest items left outside, etc etc. My colleague had to ask for 4 different duvets for a guest bed before she found one that was less stained than the others. She also had to change the sheets.||||I've travelled quite a bit in the States and have stayed at quite a few non big brand name ('ma and pa') hotels and motels, so I wouldn't classify this review as hyper sensitive. Those hotels, although lower budget, at least had a sense of pride in offering a sanitary, well managed and secure site.||||The Sandpiper lacks all of these. The only 'Retreat' here is the guest's desire to run the other way.||||We tried packing out before 11pm, but this being the holiday weekend nothing else was available within 1 hour's drive. Our travel agent is trying to negotiate a refund, we still have yet to hear from the owner. ||||To sum up? Stay away and you'll enjoy your trip. Ours was...

I booked this hotel for a travelling group over the President's Day w/e. We read reviews online and expected a more dated, but quiet / cosy / clean site. ||||Wow, did we ever get a rude awakening....||||The noise: A room of guests were loudly doing beer pong when we arrived ie. partying, screaming, shouting, both in their room and out. Drinking was kept to the room. When I raised a concern about this with the night manager, he said that he would definitely deal with it later as he anticipated the partying would fizzle out by 11. When I suggested that it's his job to manage the noise on site and hotels do have the power to control their guests, he basically said: 'what can I do?'. At 11pm, the manager had all but disappeared so we had to call the local police in to deal with the party crew ourselves. ||||Do I tell the story about the day manager who encouraged us to 'express ourselves' after he had obviously been drinking as well?||||The rooms: stained sheets, stained duvets, mouse diggings and droppings in kitchen drawers, giant water puddle in one room, hole in the ceiling in another room, sketchy clean up around sinks and bath areas, ceiling looking like it was going to buckle,a gentle dog who nonetheless urinated on guest items left outside, etc etc. My colleague had to ask for 4 different duvets for a guest bed before she found one that was less stained than the others. She also had to change the sheets.||||I've travelled quite a bit in the States and have stayed at quite a few non big brand name ('ma and pa') hotels and motels, so I wouldn't classify this review as hyper sensitive. Those hotels, although lower budget, at least had a sense of pride in offering a sanitary, well managed and secure site.||||The Sandpiper lacks all of these. The only 'Retreat' here is the guest's desire to run the other way.||||We tried packing out before 11pm, but this being the holiday weekend nothing else was available within 1 hour's drive. Our travel agent is trying to negotiate a refund, we still have yet to hear from the owner. ||||To sum up? Stay away and you'll enjoy your trip. Ours was...

I would give this place 0 if I could.I booked a room ON their website a week ago. We drove 6 hours to get there, only to find out they are sold out. The man whom was at the front desk was looking at receipts and eating, and barely made any eye contact with us. He really didn't care nor was he apologetic for their screw up. He tried blaming it on the 3rd party websites like Booking.com, or Hotels.com, stating they oversold the rooms. I explained that I actually booked the room on their website so I do not understand how this could even happen, I pulled up my reservation on my phone to show him that I booked directly, he didn't look at it, didn't care, and stated "I don't know what to tell you, we have no rooms". No sorry, no trying to help us , no empathy of any kind. I believe he was the owner as he tried blaming it on the lady at the front desk stating she screwed things up so he had to come in to fix everything.||||They have zero customer service skills, and obviously do not care about their potential customers. At the very least they could have pulled up other hotels in the area to try and help us find somewhere else to stay especially since it was 9PM. ||||Needless to say we will never stay there. If you choose to stay here, you may want to call ahead to make sure they actually have a reservation for you so you do not get turned away like we did. Obviously their website is inaccurate. ||||Shame shame shame on you for treating people...