Holiday Inn Diamond Bar - Pomona by IHG — Hotel in Diamond Bar

So although the room and location was fine I experienced a disheartening situation which occurred Jan 3rd at 11am .. first check out time is at 12pm here mind you and at 11am I had a maid enter my room while I was naked on bed without knocking I told her I was naked and to close my door she still has my door opened and is harassing me asking me if I was checking out mind you I had A WHOLE HOUR before checkout time and I just got out the shower and was getting ready to leave by noon. This caused me to yell at her saying “GET OUT!” So 2 mins later I get a notification on my phone from chase finding out that they were holding an additional $100 hold on my card plus the original $75 for no reason. I immediately called downstairs to the front desk and was told I was being held a smoking fee because there was a smell of weed in my room. I immediately got upset at this because I was falsely being accused of smoking marijuana in the hotel oddly enough right after I yelled at the intrusive maid. Now mind you I do smoke however I never even brought weed into their premises I do follow the rules and I do not smoke in rooms because I’m well aware of the no smoking policies plus I’m a frugal woman and I never like to spend more money than I have to so I do everything to avoid my room smelling of anything which is why I leave all cannabis related products in the car. Anyways so I stormed downstairs furious at the front desk who insisted I had smoked in the room. Completely sober me demanded that the general manager and another fellow come to the room and see there’s absolutely no smell and not any sightings of marijuana products in the room it was this moment the accusations were lowered after them not smelling any smoke in the room. I demanded that the general manager give me the name to the maid who falsely accused me of smoking. The GM Annie Hsu would not give me any information to her maids and wanted to protect her by all costs because that woman does not deserve her job and she was wrong! Also the staff were wrong for believing all accusations and charging my card without communicating with me or even confirming the accusations were true. Annie’s best explanation for this situation was yes I was accused of smoking weed because the day prior when I checked in I smelled a lil of weed (because I had a long stressful day a decided to hit a doobie in my car before checking in) also there was a smell of weed that I noticed coming from the elevator before I even got on it (I later found out I was also being accused of this too) so they all assumed it was me smoking in the hotel when come to find out it was a young (working lady possibly 🤨??) Caucasian woman who was smoking weed on the property yet I was the one being accused. the situation was not handled properly by Annie and i feel this crew needs to be replaced by trained employees who understands all discriminatory policies and who understands that acting in this way is not tolerated by IHG. annie protects her employees who disobeys the company’s policies. Annie also just simply refunded the extra $100 hold she did not offer me anything else and begged i spoke with her on the matter and not...

I have to come to the Diamond Bar area every 4-6 weeks for about a week at a time for work. My first trip here I stayed at the Best Western and it was the WORST. So, this time I stayed at the Holiday Inn in Diamond Bar and I'm so much happier.

As many reviewers have pointed out the hotel is still undergoing renovations. They are still renovating the pool area and they might be renovating some floors/rooms but I haven't heard or seen anything during my stay in the hotel, which is great.

I had a Junior Suite for my 4 nights and the room was large, comfortable with a balcony and lots of plugs and outlets for a business traveler. The king bed was very comfortable and the linens were quite good, which is a big thing for me since I regularly overspend on fine bedding for my own bed. My room was at the end of the hotel and if you open the door to the patio you can definitely hear the freeway noise but the room is very well soundproofed. It's not 100% quiet and there is some white noise but I found it soothing.

I tried the breakfast buffet my first morning, and for $12.99, I didn't find the value. Perhaps because I came during the last 30 minutes, but the servers were not attentive. I had to wave someone down to be seated, to get juice, to get condiments, etc. Everything seemed to have been made fresh, scrambled eggs, crispy bacon, fried potatoes with peppers and onions and pancakes, but everything was barely lukewarm or outright cold. I skipped it the rest of my stay.

I did however order some fish & pub chips from room service. It came in 20 minutes, was hot and well made. The fish was well battered and fried and came with great malt vinegar and a dill tartar sauce I really liked. My only issue is that if they say pub chips, I'm expecting like English chips, you know? Like, french fries, but these were just chips. I think they need to clarify that on the menu. I was a bit disappointed but I still ate it and it was fine.

I used the fitness center during my stay and the equipment was all fairly new and the A/C worked well. They had towels for you to use there as well but the water dispenser was empty and dirty looking.

This will be my go to hotel when I need to come out to Diamond Bar so I hope it continues to meet my...

I stayed at this property for 4 nights during a family emergency. There were multiple issues but I wasn't in the mood repeating myself to the staff as my family matters were priority.

This HI has gone through renovations, so the interior is modern. However, there are so many small/medium issues that are hard to ignore.

1. 2/3 of the power points do not work. The room has modern bed headboard with plenty of AC and USB power points but none of them had power. I had to use the AC power outlet on the alarm clock to charge my devices. The USB ports do not put out decent amount of current for modern devices.

2. Only one AC power outlet on the desk lamp, so it's very difficult to do work at the desk on devices needing power.

3. Every light fixture had one dead LED lightbulb and another LED lightbulb that was failing and flickering constantly, which is very headache inducing.

4. Window-mounted air conditioner is very loud and doesn't have 72F or 73F deg steps. It's either set to 71 or the next step is at 74F. It also has some motion sensor that really screw up the entire experience. The AC is loud and really makes hard to sleep but the motion sensor cause it not to cool if you are in bed and not moving around in the room, so you are getting sweaty in bed during summer heatwave.

5. Wall-amount AC thermostat doesn't have power or battery, so it doesn't work and require you make changes directly on the window-mounted AC unit. This left very uneven temperature in the room...

6. The bathroom has no active ventilation, so it's also super humid even after a quick shower. I tried to prop the door open but it's spring-loaded and wanted to stay closed before the bathroom can be ventilated.

I raised these issues but the staff didn't do anything to address them but yet again ask me if everything is OK on my checkout date, which is a little too late.

The breakfast and restaurant staff were good. Not much variety or changes but the quality is good and service is attentive.

Overall, this is a very average Holiday Inn based on chainwide experience I have had all over the world, and there are a lot of things that can use...