We got an excellent deal on a bed. James is very willing to work on features and fit for the mattress lines he has. So here is a brief rundown of the store and what kind of inventory the had when we went in.
8-12 traditional mattresses setup to try from. Think springs and cushion. Not foam. In these they have firm to softer, about 3-4 of each. Good assortment and what we ended up getting. We are not fans of the foams
8 or so "hybrid" mattresses. These have foam tops and springs. They have these also delineated into firm to soft. We considered these, but for the feel, we didnt think it they felt as good.
Pure foams. hey have a lot of these. We didnt really want one of these so we didnt test them out.
Facilities: The facility is very clean, has a nice restroom also. Everything is ada friendly. If you like your pillow a lot already, maybe bring it in. I wish I had. Am I a little bit of a germ freak? maybe. But your own pillow also is what you will likely be using next so why not. It at least takes a variable out of the mattress calculations for you. I felt good about the level of sanitation which is big for me, so unless you are living in a bubble you will be fine.
Value: Well we got a king for the price of a queen, and we had a coupon (check your mail before you go in!) plus we didnt need a mattress cover, as we already have one. You should negotiate everything in life, a mattress is no different. We both feel like we got a hell of a good deal, and a great nights sleep.
Delivery: This happened fast. James found a slot open sooner and called to ask if we wanted that slot, we did of course, and got it. That's way above typical salesperson kinda stuff.
Buying a mattress is not something you think about except for oh....maybe every 6-8 years but at least this place ticked all the boxes for us this time around....
Read moreI just walked in, I was simply wanting to try out some mattresses,because I was moving into an apartment in Virginia! I walked in and was greeted by an amazing manager. (James) I just mentioned wanting a purple mattress and he just lit up! My fiancé and I spent almost an hour with him just having a WONDERFUL experience! Not only was he able to make the horrifying experience of mattress shopping fun and enjoyable! James went above and beyond to make sure we were satisfied customers. He had the purple mattress shipped to my apartment all the way in Virginia, and even showed me extra deals that were based off my interest, not just pushing sales! I think the best part of my experience was James, the manager of this store. He is a very selfless character. I know that commission jobs are stressful and so I wanted to make sure James got the credit for helping me and my fiancé make the right choice! And when he called me to check up on me and how much I was enjoying my new bed, I asked him “since we had it shipped from purple and not mattress firm if he still got the credit for my sale.” And what he told me just made my day. The girl that is working with him just moved to Texas and started working with him. So in order to help her out he put the sale in her name! To me that shows amazing character and EXACTLY what I want in not only a salesman...
Read moreWhat a wonderful experience! My husband and I finally invested in ourselves (instead of the kiddos) and purchased the bedroom of our dreams... then came the mattress. We were dreading this part of the purchase; mattress shopping can be quite circular!
Amber and Ryan at Mattress Firm are hands down the most knowledgeable and patient people in the business. We seriously took 4 days and many hours of lying on displays to make our selection and had many questions/thoughts about which mattress to choose- Purple mattress or Sealy Silver/Cooling mattress. We had questions about warranty, sleep trial, exchanges, delivery dates, in stock items, etc. Every single question was met with an answer that was detailed and made sense. Not one time did I feel like we were being persuaded or coaxed into our purchase. We came and went 4 times before finally making our choice. Amber helped get everything in order and allowed us to have a backup plan in case our mattress does not arrive on time due to the COVID shipping battles had these days.
Bonus* MF offers a 4 month price match and sleep trial.
Super glad to have done...
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