DoubleTree by Hilton Hotel Raleigh-Durham Airport at Research Triangle Park — Hotel in Durham

I had a situation where I ordered room service. And they did not bring any condiments for breakfast in the bag. They only had mayonnaise, mustard, and ketchup packets. Being that there is an upcharge of 20% plus a $5 service fee for them to deliver food to your room, I attempted to reach out to the staff at the restaurant. When I finally go someone on the phone, I reiterated the fact that I had paid the 20% plus the service fee, and if I had to walk down to get my own condiments, I could have walked down to get my breakfast too. The hispanic lady who had just brought my food up proceeds to tell me that if I told her, then she would tell them I was smoking marijuana in the room and immediately hung up. In a rush, I continued putting on my clothes to go downstairs and speak to management. Upon getting to the restaurant, the woman who had said that to me on the phone began leaning across the counter and smiling at me as I told her boss what had happened. She began antagonizing me to the point where I began video recording the entire incident. I was led to another man who lied about being the supervisor, and he began spazzing about how hard his job was and how he had to handle the front area all by himself. After telling him what happened, his response was, "So what? Do you just need syrup or something?" The same woman that walked me to him to speak comes back out from the back area and makes him go back to the back so she can handle it. She tells me that she is contacting her supervisor and that it will be a minute. She secretly called the police and tried to lie and tell them 4 dangerous people were in the lobby. Not once had they asked me to leave. They couldn't because I wasn't yelling or being belligerent. The police arrived and made me leave the premises. I have never been treated so poorly at a Doubletree or Hilton location. This experience left me feeling less than human. No one should ever be left to feel this way. I am deeply upset and saddened by...

Fabulous hotel, used for weddings and business mtgs as they have several gorgeous ball rooms and spaces or for a quick, stay-cation like my husband and I needed! Also close to many of Durham's attractions Duke Unversity, Durham Bulls Athletic Park and many of our award winning restaurants, also near RDU Airport making perfect for travelers. A stone fire place, flanked in comfortable chairs, greets you as you walk in the door. The staff strives for excellence and for your stay to be as comfortable and pleasurable as possible and starts off with the check in chocolate chip cookie! Beautiful, serene large porch/patio and pool area is rustic and relaxing. The property grounds are well manicured to resemble old country garden with trees, ivy, roses and azelas. The king room we stayed in was sumptuous and grand and so comfy, we stayed a second night! Feather pillows, pull out couch, 33 in tv, lovely desk, In room safe, mini fridge, coffee maker, iron/board, toiletries, but if you forgot anything they have pretty much any amenity you need. A 24 hr fitness center, full in house lobby bar that serves Starbucks as well. In house restaurant, Vintage Carolina, serves breakfast, lunch and dinner AND room service from 6a to 11p!! Plus many other vending machines with drinks and snacks. Business center with fax, copier, etc and free Wi Fi. Wheel chair accessible to almost the entire hotel, free parking, shuttle service, nice views and the whole place was beautifully decorated, little perfect touches of everywhere. One of my favorite things was gorgeous pine and mirrored elevators! lAbsolutely loved our stay! Had breakfast in bed this morning, so delicious and worth it! Will return and would recommend it to anyone! Use your Triple A card for discounts! Join Hilton Honors program for special...

Being a low level employee at my company, I get forced to stay at the hotel of my company's choosing. Normally, that would be a negative and in most cases, it is. Some of the places we stay at frequently, we have nicknamed the Shining, and the Bates Motel. So, it was nice to finally get sent to a hotel that I would actually chose myself, if given a choice. Room is clean and comfortable, AC in room 244 has a bit of an occasional rattle when the compressor runs, but hey, I have a dog at home that snores, so no biggie for me. Probably could use a customer tutorial on which thermostat to actually use, the one on the wall in my room doesn't seem to do jack But, the "Use the thermostat on the wall" cover was already pulled of the AC unit, and laying on top of it, so I think I figured it out. The restaurant has pretty darn good food, and the staff are great. My company picks up the food tab, so I'm not going to complain one bit. Had one minor overcharge last trip by a new restaurant server, and the restaurant manager comp'd me a beer, more than covering the oops. I like beer. Shuttle drivers have been friendly, and I asked Donald where to pick-up some legit local BBQ sauce for a friend back home, and he was happy to help. Sounds like it's outside of shuttle range, so I guess I have to Uber it to get there. I'm a pretty simple guy, I like a shower that has hot water, and stays that way, check. I don't want everyone walking by the room to sound like a marching band doing drills, and really don't want to have a clue what the people in the nearby rooms are doing. Ice machine is only 20 feet away and I don't hear it. Haven't been in the pool, but it looks nice. Free Wi-FI works, and according the signs in the lobby, they are...