Ocean Park Inn Cape Cod — Hotel in Eastham

This hotel is FILTHY. Roaches and leaks. When I brought these issues to the main office, the girl shrugged and told me it was 5 Minutes til her shift end (I don't care) maintenance had gone home and there was nothing could be done. So 5 minutes later, right on cue, she was gone. So I rang the supposedly "24 hour front desk" at the Sheraton next door (who owns this place but treats it, and its guests like a deprived stepchild) and no one picked up. I called continuously for fifteen minutes- no response. So finally, at 10:45 at night, I got up and walked to the front desk, where there was a woman named "Tricia" working. When I expressed my understandable distress to her, she said she would call her manager, but she was "sleeping" right now. Apparently, "well wake her up" wasn't a welcome response as she then threatened to call the cops on me. I then rang the number to the her desk, which rang in front of our faces. I asked why she didn't pick up when I called before if the number works. She responded, "I'm busy". The empty lobby begged to differ.

This place is GARBAGE. All I want is a clean hotel room with no black mold or roaches. This, and the unhelpful staff at the Sheraton next door, will not...

One is a gracious rating. Upon checking into the stale smoke "non smoking" room we were immediately greeted by a barrage of flying insects in all shapes and sizes. The toilet seat appeared to be from the original construction, with peeling layers of filth. The air condition was hanging off the wall, which allowed us a prime view of the cape cod wilderness. The ceiling tiles did not meet the wall, and at that point my mother was really beginning to panic. I was left curious about the splatters on the wall as well. During our quick room inspection we were able to watch an arrest at the Sheraton. We took our frustrations to Dennis who was kind but could not help. Dennis also confirmed the Wi-Fi was out, and gave no time or date when it would be in service. Later we were offered a room at the unsafe Sheraton which was not an acceptable resolution. Expedia offered $25 cash, with an emphasis on cash.

Unfortunately the low standards of the hotel were also reflected in the owners customer service. We were denied a refund. I wouldn't even let my dog stay in this hotel let...

I booked a room for 3 nights about a week before I actually arrived. I booked from a Thursday to Sunday in June, right before the official “open season”. I learned a few days before I was to arrive that my family’s plans had changed & I didn’t need all 3 nights anymore. I tried calling the number they provided in my reservation email immediately but couldn’t get ahold of anyone so I emailed them. Cassandra responded within a couple hours & told me I would be contacted by the front desk the next day by phone. True to their word I was contacted and I was able to get refunded for the days I didn’t stay. I could tell it was a bit of a hassle for them but they stayed super professional & pleasant the whole time. The hotel itself seemed a little old but the room was clean and the bed was comfortable. The only thing I was afraid I was going to be bothered by was what sounded like a dog in the room above us (who would put a dog in the upstairs room?) but we only heard it one time. All in all, wonderful service- Cassandra really outdid herself, and a nice stay....