Hampton Inn & Suites Fairfield — Hotel in Fairfield

I have to say this experience staying at The Hampton Inn & Suites in Fairfield, NJ, was the worst one I've had. The facilities are very nice but the staff was borderline rude. I have a medical condition that affects my speech, which I am very self-conscious of. When checking in, there was some confusion as to which room I was in. When using the mobile app, it checked me into rm 235, so when I got there, I asked for a card key for room 235. She asked me my address, and when I told her, she just looked at me, shaking her head no with a smirk on her face. I said my last name, and she said, "WHAT'S your last name?" So I repeated it. She started laughing and said, "You're not in room 235. You're on the third floor!" And her tone was like, " What's wrong with you? You don't even know your room number. " I asked her what room I was in since the app checked me into 235, and she gave me the room number and key, and wrote the room # on a piece of paper and handed it to me giggling under her breath. I was feeling so "made fun of" and embarrassed I was fighting back tears. I think she assumed I'd been drinking since my speech is impaired and with the added confusion about the room. Then when I called down asking for sheets for the pullout sofa ( the 2nd time) I asked about the 2 free bottles of spring water I have always received at every other Hampton Inn as a Silver Hilton Honors member (which was never acknowledged) and the guy at the desk said "we only give those to gold members and above but if you want to come down we can give them to you as a courtesy." At this point, after being made to feel so badly at check-in and having to call twice for sheets, I wanted to tell him where he could shove those bottles of water. When they did come with the sheets, the girl practically shoved them in my arms and turned and walked away. Then we had come in on a redeye that morning with 3 little kids, and there was a loud party going on until late. I asked them around 10:20 if they could ask them to quiet down, which they did, but it lasted all of 10 minutes and the last I heard anything was around midnight when pure exhaustion allowed me to sleep. The worst was how badly the front desk made me feel, though. I've been struggling emotionally with all of these new medical issues and feel embarrassed already when having to speak in public, but never expected to get the kind of reaction I did from someone in customer service at a place I've always enjoyed staying at and have felt respected at. This may be the last time I ever stay at a Hampton Inn & Suites. The guy that brought room service was very...

i had stayed here april 11th-14th and had a decent experience until things got stolen from my room. i was here on my senior year trip, with about 32 students and 6 chaperones/teachers. i’m not sure how many rooms we occupied total, but students were told by staff that no room service, or cleaning personnel would be able to enter our rooms throughout the entire stay. that meant, staff of this hotel was suppose to be informed to not go into our rooms. me and my other roommates had obviously heard this, and assumed our things would be safe in our rooms if left out in the open. the night we come back to the hotel on the 13th, we come to find our room completely cleaned. not opposed to that, but all of our stuff was touched, moved around, and things were missing. $50 worth of enamel pins from the MET museum. it may not seem like a lot, but these pins are irreplaceable without attending the met, or even new york again. they are not for sale on their website, i’m assuming due to how often they change out the pins, or stocking complications. this means if i want these pins again, i would have to find a way to new york, purchase a ticket to the met, AND then go to the gift shop and repurchase the pins. that night (13th), i called the front desk, and they said house keeping throws everything away in the dumpster immediately and i had no hope for any missing items. a chaperone talked to the front desk the morning of the 14th, and whoever was there, said that they doubt they were stolen, and they will be found and returned. we left that day, so i called my mom before we got on the bus to tell her what happened. she spoke to the manager, and the manager said again, that these pins were not stolen and they will return them to me via mail (since i do not live in either state of nj or ny), or they would reimburse me with the cost of the pins, or the pins in general. we were told to call back at a later date to get things figured out, so we call back today and they go back on every word and say “there’s nothing we can do. our staff didn’t take them, sorry.” i am very upset, as you can imagine from this paragraph i have written, and i really do hope for a better resolution...

Title: A Disappointing Experience at Hampton Inn - A Friendly Helper Review

Rating: ⭐️ (1/5)

I recently had an unfortunate stay at the Hampton Inn, and I feel compelled to share my disappointing experience. Despite my initial hopes for a pleasant stay, several issues arose that greatly impacted my overall impression of the hotel. Here is a breakdown of the problems encountered:

Broken Fridge - Spoiled Goods: One of the major inconveniences during my stay was a broken fridge in the room. This resulted in my perishable items going bad, which was both frustrating and wasteful. It was disappointing to have this essential amenity in disrepair.

Unwanted Roommates - Bugs: To my dismay, my hotel room was infested with bugs. This unwelcome surprise made my stay uncomfortable and left me feeling unsettled. The presence of bugs is not only unhygienic but also reflects a lack of proper maintenance.

Leaks and Bathroom Problems: The bathroom in my room had several leaks and plumbing issues. It was disheartening to deal with constant dripping sounds and the inconvenience of malfunctioning facilities. This compromised the comfort and functionality of the room.

Balcony Flooding: Another unpleasant surprise I encountered was a flooded balcony. This not only rendered the outdoor space unusable but also raised concerns about the hotel's maintenance practices. It was disappointing to have a feature that should enhance the stay turn into a problem.

Exploitative Practices: In an unfortunate turn of events, Hampton Inn took advantage of my family and me during a vulnerable time. After our home had been condemned, we sought temporary accommodation, only to find that the hotel overcharged us unfairly. This added insult to injury during an already challenging period.

In conclusion, my experience at Hampton Inn was far from satisfactory. The presence of a broken fridge, bugs in the room, leaks and bathroom problems, a flooded balcony, and the exploitative pricing left me deeply disappointed. I would caution potential guests to carefully consider their options before choosing this hotel, as my experience fell far short of the expected standards of comfort...