Microtel Inn & Suites by Wyndham Baltimore BWI Airport — Hotel in Ferndale

The location is the best thing about this roachtel. It was pretty convenient getting to and from the airport. ||||I booked this stay because the price was great.!! I was only in town for 1 night and knew most of my time would be spent outside of this hotel, but that old saying you get what you pay for rang true here. ||||Walking into the hotel where there was supposed to be doors there was plastic hanging from the ceiling and that was due to renovation. So I thought nothing of it. I was able to check in without any issues. Walking through the hallway the smell wasn’t pleasant and it just looked dirty, but again I didn’t read too far into it knowing I was there for a short stay. ||||I get in the room and it was clearly out of date, but it seemed like a place where I could lay my head for a few hours after the event I was in town for until it was time to fly back out..||||So after eating in the afternoon I saw this little “bug” crawling on the counter island next to the bed, but didn’t think anything of it, as it was just 1 very small bug. I killed it and went on to get myself ready. I get ready and leave by 5pm to head out to my event. I came back around 2am and was eager to get in the bed, as I was tired, I’m pregnant and wanted to rest for a few hours before my morning flight. ||||Well as my husband and I were changing he was in the bathroom and noticed a big roach on the counter and killed it. After killing that one another one a little smaller in size came from behind the mirror crawling down the mirror so of course were uncomfortable and getting ourselves ready to check out. As we’re putting on clothes to go to the front desk my husband points out baby roaches crawling out of the counter island next to the bed. I took pictures and videos of all of this roach action and left the room with all of our belongings!||||We of course went to the night clerk to check out who was not surprised at all and wasn’t interested in seeing my videos/ pictures because he told us they knew they have roaches and that’s the reason for the renovation on the first floor, but their “not supposed to be on the second floor”. My mouth dropped! Because that’s the dumbest thing I’ve heard as you can’t keep roaches to one area, but okay I requested a refund and he told me I would receive one in the morning when the manger gets in. He wrote a note that I also took a picture of and reassured me that we would receive a refund in the morning. ||||Morning comes and I call the manager to simply explain the situation already expecting a refund based on what the night staff said so I just knew this was going to be smooth and with much aggravation when I mentioned the refund he said “who told you, you were going to get a refund?” Confused because I thought we were all on the same page I told him who and he basically brushed that off and said they would look into it and get back to me. He didn’t take my number or anything and I asked him how he would reach me if he didn’t have my number and he still didn’t ask how to best reach me. Here we are 3 days later and I haven’t heard a thing, so of course I’m reaching out to Wyndham corporate, but I don’t see anything coming from this so to make this long story short. DO NOT stay at the BWI Microtel if you’re not okay with roaches because they live there too!||||(My videos won’t load...

This is the absolute worst hotel for what is normally expected and I, for one, will never stay here again. Upon arrival the first thing you have to do is dodge all the droppings from the geese that roamed the property because they don't seem to clean the droppings up. The entrance and check in had a crisp appearance but as we were arriving a lady was requesting additional towels for their room of four for which there was only one towel supplied. Before heading to our room we had decided to stay an additional night and were charged an additional $10 beyond the price paid for the initially booked evening, that seems to be a rip-off. When we got to the room I liked the layout of the small kitchenette area, the one bed, the couch, and the desk area. After being there for less than 10 minutes the front cover of the air conditioner heater unit fell off and although we were able to put it back on, it did not stay on and even after advising the front desk of the issue, no one ever came to fix it. As for the microwave, it is sufficient to heat something up but not large enough to put a takeout box inside. My biggest complaint would be that of the bathroom as well because my husband is disabled and has balance issues yet this hotel offered no ADA bathrooms nor did they have any type of seat to put into the bath in order for him to safely take a shower or bathe. A minor issue in the bathroom is that the toilet paper is way across from the toilet on the wall instead of being located close to where you're sitting in order to reach the paper. The hot water was sufficient and the hair dryer worked. The room was supplied with an iron and ironing board. When we got up the next morning, we were preparing to leave for our running for the day and left the do not disturb sign on the door before we were ready to leave which was about 10:30 a.m. and before any normal checkout time. After our first order of business out and about the town we came back to find that our trash had not been emptied nor had our room been serviced so as I questioned the front desk they made us aware that because we had the sign out on the door while we were getting dressed they never came back to the room to service it and I find this appalling because most room attendants start with the overnight stays or checkouts for the day and will check the overnighters once they are done with the first group but that never happened for us. I requested that someone change our trash and provide us with clean towels but we were informed that they do not have 24-hour maid service. This was requested around 3:00 or 3:30 p.m. so it should have easily been accommodated. It was advertised that they had a continental breakfast so to say but I wouldn't even call it that. The breakfast that they served was in a takeout container and was merely a warm serving of yogurt with a bagel and cream cheese and a bottle of Sunny D. I remember the carpet was quite dirty and needed to be replaced or cleaned. Another thing that comes to mind is the elevator that took us up to the third floor to our room. When the elevator car came to a stop the brakes were extremely loud and screeching, which could be a sign of an imminent malfunction. I would suggest to whatever departments or authorities that oversee hotels make an immediate visit to this...

The location is the best thing about this roachtel. It was pretty convenient getting to and from the airport.

I booked this stay because the price was great.!! I was only in town for 1 night and knew most of my time would be spent outside of this hotel, but that old saying you get what you pay for rang true here.

Walking into the hotel where there was supposed to be doors there was plastic hanging from the ceiling and that was due to renovation. So I thought nothing of it. I was able to check in without any issues. Walking through the hallway the smell wasn’t pleasant and it just looked dirty, but again I didn’t read too far into it knowing I was there for a short stay.

I get in the room and it was clearly out of date, but it seemed like a place where I could lay my head for a few hours after the event I was in town for until it was time to fly back out..

So after eating in the afternoon I saw this little “bug” crawling on the counter island next to the bed, but didn’t think anything of it, as it was just 1 very small bug. I killed it and went on to get myself ready. I get ready and leave by 5pm to head out to my event. I came back around 2am and was eager to get in the bed, as I was tired, I’m pregnant and wanted to rest for a few hours before my morning flight.

Well as my husband and I were changing he was in the bathroom and noticed a big roach on the counter and killed it. After killing that one another one a little smaller in size came from behind the mirror crawling down the mirror so of course were uncomfortable and getting ourselves ready to check out. As we’re putting on clothes to go to the front desk my husband points out baby roaches crawling out of the counter island next to the bed. I took pictures and videos of all of this roach action and left the room with all of our belongings!

We of course went to the night clerk to check out who was not surprised at all and wasn’t interested in seeing my videos/ pictures because he told us they knew they have roaches and that’s the reason for the renovation on the first floor, but their “not supposed to be on the second floor”. My mouth dropped! Because that’s the dumbest thing I’ve heard as you can’t keep roaches to one area, but okay I requested a refund and he told me I would receive one in the morning when the manger gets in. He wrote a note that I also took a picture of and reassured me that we would receive a refund in the morning.

Morning comes and I call the manager to simply explain the situation already expecting a refund based on what the night staff said so I just knew this was going to be smooth and with much aggravation when I mentioned the refund he said “who told you, you were going to get a refund?” Confused because I thought we were all on the same page I told him who and he basically brushed that off and said they would look into it and get back to me. He didn’t take my number or anything and I asked him how he would reach me if he didn’t have my number and he still didn’t ask how to best reach me. Here we are 3 days later and I haven’t heard a thing, so of course I’m reaching out to Wyndham corporate, but I don’t see anything coming from this so to make this long story short. DO NOT stay at the BWI Microtel if you’re not okay with roaches because they...