Glory Days Grill — Restaurant in Maryland

Visit this location in Lithicum on a Saturday night. May 19 2024 at exactly 1000pm. Just wanted a last minute dinner after taking my wife son and daughter plus my young niece and nephew to a movie. We check in at the front to get seated by the young blonde hostess. She told us we need a big table for just 6 people , remind you it 2 toddler and 2 8year small children 2 adults we didn't need much space to eat. She told us we had to wait for a large table. So she like I don't know when there will be a table 🤔. Remind you this place not busy at all only the bar area was busy. Also to add she ask me would I like to sit at the bar with a bunch of drunk and wild adult with some toddlers, I'm like really you can't be that blonde to ask a stupid question like that. But ofcourse I didn't say that but was surely thinking it in my head. So we waited from 1000pm till almost 1100pm to be finally seated. So around 1050 another more experience young lady came over to assist the other hostess. Even she look frustrated like why didn't you seat this family yet. So the booth we sat at was open since 1030 because I was looking at it for like 30 min at 1030. So we was seated finally. So we sat after washing our hands kids starving, a young Latino man came to take our orders he was nice by the way. We didn't get the margaritas we ordered my burger had pork which I ask to not have on it. My son just wanted a burger with mayo cheese ketchup, he received it no ketchup no mayo. I had to wait for another 30 min for my new burger. My wife's food was okay and the other 3 kids food was okay. Then he said don't worry you can keep the burger I won't charge you for it. Lol I like in my head you want me to keep a burger with pork and you really thought I was going to keep it lol in my mind. Yes my burger taste horrible like a Mc Donald cheese burger off the dollar menu. Red Robin taste way better and actually got flavor and don't taste like rubber. So anyway besides the nice waiter this was the worst service and food I had in a 15 years just poor experience also no management inside. Never will visit this location again in my life. I did like the tv.set up bathrooms was clean and ofcourse a women decided to use the...

Rumor has it, a prior review of this location was the impetus for the firing of an employee. My comments below are a reaction to that firing.

My wife and I are regulars at this location. We have no relationship with the fired employee. We began going here for “date night” on Monday nights while our daughter was at dance class at a nearby dance studio in Hanover MD. We also started having lunch here on Fridays just prior to the pandemic. Although our daughter has since moved on to college, we maintain our date night tradition and our Friday lunches.

I mention the above because, as customers, we have a far higher amount of experience at this location than the typical customer, many of whom visit based solely on its proximity to hotels by the BWI airport.

We don’t know the employee mentioned in the review outside of his employment at Glory Days. That’s where we met him and it is the only place we’ve interacted. Our experience with the employee in question has been 100% positive. He was consistently fast and accurate at serving us and all other customers that we saw him interact with.

While I recognize that there’s probably a corporate policy against taking shots with customers, it is a common practice at bars. I also recognize that an impaired bartender is at risk of making mistakes and poor decisions, so I agree with a policy that prevents them from drinking on the job. But is firing the person the right decision?

Post-COVID, dedicated food service workers are hard to find. The employee in question had been with Glory Days since before the pandemic, yet he was let go for the kind of infraction that, at most, deserved losing a few shifts.

People need to think about the ramifications of what they say in...

Although we were told it would be a 20min wait it took about 15 mins. Inside and outside looks clean. Food was really good. Wr ordered tacos, chili, burrito and an appetizer similar to a taco salad. Prices are reasonable. Now here's the other side of things. Our waitress was mediocre but pleasant. However, some things that were requested for our meal never arrived although we also asked another staff member. Requests included ketchup, pickle(which was included in meal upon request, side of ranch dressing. When I asked the assistant to our waitress he said, "ranch is in the burrito". I communicated that it doesn't matter this is what I choose. The young man never returned and by the time our waitress came we just asked for the to go containers and she was apologetic. Other patrons was served a cold entree and received their meal extremely late. It was noted that other patrons that came in after them had received their meals and left. The manager explained that he was short of staff. What I suggest is this: Never inform customers that it's short staffed. There were too many employees on the floor. There needs to be cross training for all. Besides this is the best way to get to know the business. There is another concern that was noticeable. I am not a believer that too much coincidences are a coincidence. This was our very first experience with them and. if it happens again then I will submit another commentary about this specific concern. Because of the things I aforementioned resulted in the rating I chose which is 4 stars but I truly think it deserves a 3 1/2. Will keep you updated when we give them a...