Comfort Suites Forrest City — Hotel in Forrest City

Updated review 3 years later...... I took their response to heart and gave it a second shot on Memorial day weekend. 100 percent happy with my stay this time around. Ladies at front desk were so kind. Very professional! The room was huge and clean! This will be my go-to spot for any future visits to Arkansas. Also...... I'm not a breakfast person, but the breakfast was 10 out of 10! Old review below.... I love that they delivered on their promise to make it better! I highly recommend this hotel!

My stay would have easily been five stars were it not for the check in girl upon arrival. The room was very clean, the rate was high for the location. (no attractions nearby, small town, etc) however, for as big and clean as the room was I would still pay that again if not for poor service skills upon check in. I have no idea if they serve breakfast because the girl barely looked at or spoke to me. She seemed annoyed with my mere presence. I got no name but she was thin and blonde. She never greeted me or smiled. I had to initiate my own check in. Then she answered the phone and became even more distracted if that's possible. She put someone on hold and rang someone else to tell them that whoever was on the phone and they were chewing her out. I feel like I shouldn't have heard that convo. She handed me paperwork while she was still on the phone to sign but didn't give me a pen and seemed annoyed when I asked for one. I almost decided to walk out and go to the Holiday Inn at that point but stuck it out. She never told me anything. She just handed me my card. Didn't say anything about breakfast or the pool or even check out. However the next morning there was a shorter blonde that checked me out and she was a doll. Also housekeeping spoke to me and made me feel like a human again . That was refreshing. One person sure can ruin a good thing. All evening I couldn't help but feel uncomfortable due to that experience . It really sucked. Especially after shelling out 150. 00..... The room was great. Super clean. Big enough for a family although I was alone. Huge TV. Felt safe. Nice fridge and microwave. Well...

We had the worst experience at this hotel. We paid over $180 for a 2 star “suite” that was intended to accommodate our family by having a pullout sofa. When we go to our room (exhausted after a long day on the road) we discovered the pullout sofa was non functional and the actual sofa had collapsed in places not having any support for the cushions. When we called the front desk a kind woman (Mary) came to our room to try to help. She realized there was nothing she could do and was embarrassed because they did not have a room to move us to. She also expressed multiple guests had the same issue. She gave us two choices: 1. Leave and switch hotels or 2. Get a significant discount and make do with the room. We took a moment and were unable to find a room in the area and it was already after 11pm so we decided to make the best of it with the expectation we would be compensated. We let Mary know this decision and she assured us Krista the front desk manager would generously compensate us she. She arrived at 7am. Half of have us ended up sleeping on the dirty floor with the minimal sheet and thin blanket provided.

In the morning we contacted Krista who was kind as well. She was embarrassed and agreed with our grievances and also assured us we would be taken care of. She just needed to contact her GM.

She shortly called back and offered $25 credit which was all the GM Audra would authorize. I was insulted by this. Paying over $160 to sleep on a dirty floor in a 2 star hotel is not ok.

I asked to speak with the GM and was just given a card and sent on my way.

I will disputing these charges unless another provision is extended. We paid for a suite with sleeping accommodations for 4 and were given a room with one bed and the other dangerous and dysfunctional.

How this GM thinks offing less than a 20% discount is suitable is beyond me.

As a choice member I will not trust your hotels again. And most definitely...

First I’ll start by saying that we are SO picky with hotels. I read all of the reviews before I consider booking anywhere. I really just care about hotel cleanliness and it being in a safe area. We don’t eat breakfast at hotels so I can’t vouch for that, but we’re pleasantly impressed with this hotel! Check in was very easy and the front desk person was friendly. We got a pet room that was on ground level (SO CONVENIENT), the room was very clean, I didn’t have any suspicion about the sheets not being changed, it all felt very clean. The room was also surprisingly spacious, we had a king bed, a desk, and a sitting area with a couch. The bathroom was clean but it’s due for remodeling. Shower water pressure was great! The hotel location felt very safe and we didn’t worry about our vehicle being broken into, we saw signs that the police station was near by. The hotel can’t control how their guests act so it’s not really their fault but we could hear people stomping on the floor above us and briefly hear other guests conversations. It wasn’t terrible though, and only lasted a short time. We didn’t experience any traffic noise and our room was very quiet (almost too quiet, we had to put on sleep sounds because it was silent). We were just passing through the state and needed somewhere to crash for a few hours overnight, we would have loved staying at this hotel for several days! We will definitely...