Sleep Number — Hotel in Fort Smith

Just to start, customer service is 40% of what we all pay for now days. Ms Kayla D. Absolutely hit it beyond the borders of the stadium, she took well more than a hour w me to find the correct bed first then closer to a hour finding my SleepNumber and position. This wasn’t a easy task for either as I have in the last year purchased 2 other mattresses of the 2 other leading companies. There was no ? That I found the right place. I found the atmosphere of the store very inviting and very clean. I noticed that after each person had touched a surface Ms Kayla discretely straitened and sanitized everything. Whole-Lee-cow-folks. ATTN VETERANS. Sleep Number gives its greatest discounts to veterans. Now listen if u are even thinking of looking for a new bed please go see Ms Kayla she has earned my friendship and respect. I’m certain that u will feel...

Not impressed!! I never received a call back, after I called twice. Store said they did text me & called, but cell phone showed neither. I had to call a 3rd time, to get my business done. Then, was told would get ahold of me about delivery date, soon, like next day, and it has been 5 days now. Adds up to = not good customer service! Then, Sleep number sends me an email to review them, I told them how I felt. Reply, "we're sorry but review won't b published, didn't meet requirements." Hmmmm.... so thanks Google for allowing me to...

Do NOT waste your money!! We tried the bed for a month and were uncomfortable the whole time. We decided it just wasn’t for us. We returned the bed but they told us we HAD to keep the frame and that they did NOT take them back. So here I am with a useless frame and have to pay over $2000 for it!! Why do they accept the used mattress back that we “slept” in but not the frame that the mattress sat on. This tells me that the mattresses they sell could have been “slept” in but Gawd forbid you get a used frame. Don’t waste...