La Quinta Inn & Suites by Wyndham Santa Rosa — Hotel in Four Corners States

Truly Bright Stay - Exceeding Expectations! From the moment I pulled into the parking lot, I knew my stay at La Quinta was going to be a positive one, and I'm thrilled to say it exceeded all my expectations! This wasn't just a place to lay my head; it was a welcoming oasis that truly lived up to their promise of a "Bright Side" stay. The check-in process was an absolute breeze. I was greeted by a genuinely friendly and efficient front desk attendant who had me checked in and my key in hand within minutes. They offered a warm smile and clear directions to my room, making me feel instantly welcome after a long day of travel. The lobby area was clean, bright, and inviting, offering a comfortable space to relax for a moment. Stepping into the room, I was immediately impressed by the cleanliness and fresh scent. It was evident that great care had been taken in preparing the room for my arrival. The decor was modern and cheerful, and the space felt surprisingly spacious. The bed... oh, the bed! The premium pillow-top mattress and soft linens were like sleeping on a cloud. I haven't had such a restful night's sleep in a hotel in a long time. The room was well-equipped with all the essentials: a large flat-screen HDTV, a mini-fridge that was perfectly chilled, a microwave for late-night snacks, and a coffee maker with a good selection of coffee and tea. The free Wi-Fi was fast and reliable, allowing me to easily catch up on emails and stream my favorite shows without any frustrating buffering. The bathroom was spotless, with plenty of fluffy towels and nice eco-friendly toiletries. The water pressure in the shower was excellent, providing a refreshing start to my day. One of the standouts of my stay was the complimentary Bright Side Breakfast®. This wasn't your average continental breakfast; it was a full, hot breakfast with a fantastic variety of options. There were scrambled eggs, sausage or bacon, and the absolute highlight - the make-your-own waffle station! Being able to create a fresh, hot waffle just the way I like it was a real treat. Beyond the hot items, there was a great selection of pastries, cereals, yogurt, fresh fruit, and a variety of beverages including juice and coffee. The breakfast area was clean, well-maintained, and the staff attending to it were constantly replenishing items and keeping everything tidy. It was the perfect way to fuel up before heading out for the day. Beyond the room and breakfast, the staff throughout the hotel were consistently friendly and helpful. Whether it was a quick question at the front desk or a friendly "good morning" in the hallway, every interaction was pleasant. Their "Here for You" service is truly noticeable and makes a significant difference in the overall guest experience. The hotel's amenities were also top-notch. I took advantage of the fitness center, which was clean and had a good selection of equipment for a solid workout. While I didn't use the pool on this trip, it looked sparkling clean and inviting. The fact that La Quinta is pet-friendly is also a huge bonus for travelers with furry companions, although I wasn't traveling with a pet this time. The value for money at La Quinta is exceptional. You receive clean, comfortable, and well-appointed accommodations with excellent amenities and a fantastic breakfast, all at a very reasonable price point. Overall, my stay at La Quinta was absolutely fantastic. It was comfortable, convenient, and the staff made me feel genuinely welcome. I would highly recommend La Quinta to anyone looking for a clean, comfortable, and value-packed hotel experience. I will absolutely be choosing La Quinta for my future travels whenever possible. Five stars,...

If there was a way to leave negative five stars, I would certainly do so. The night manager was extremely rude and refused to honor my reservation. Even after I showed him the confirmation information, he insisted that it was not in his system and that I would have to call Expedia to resolve the issue. Customer service seems to be a foreign concept to this man. I didn't even get the chance to stay in the room because instead of offering to put us in a room, James, the night manager, kept telling me that it wasn't his fault that he didn't have access to my reservation. At nearly midnight, after traveling for almost twelve hours to reach the hotel, we were forced to contact Expedia and cancel this reservation completely and then move to a new hotel. So, two women and their two children had to drive around looking for a new hotel instead of enjoying the room we had reserved well in advance. I tried to explain to James that we had encountered a similar issue at another LaQuinta on our trip this time, however, they were able to find the information and put us in the room as promised. But he just kept telling me that there was nothing he could do and he kept pointing angrily at my sister and I telling us that this wasn't something that he was doing to us. Because of this experience with James, I will NEVER spend another night in a LaQuinta hotel. I would sooner pitch a tent by the side of the highway than to reserve a room with this chain. Thanks to the efforts of people like James, you've lost a customer for life. I will now take my business to other chains that aren't trying to screw customers over. I think it would be wise for this chain to invest in some customer service training and possibly some better hiring practices before you lose more customers to this kind of ridiculous incompetence. I travel quite a bit and I'm quite happy to take my business elsewhere. To say he was less than helpful is a gross understatement and the fact that he admitted to having this issue with other customers but then refused to do anything to help until I called and made another reservation was absolutely unacceptable. We were able to find a better room at a lower rate without the rude front desk person, but we should never have had to go through that nonsense. If your chain doesn't want to work with Expedia, then you should take yourselves off of their list. Seems to be a little bait and switch going on. You confirmed the reservation but then conveniently forget to code it so that your desk staff can honor it when the guest arrives which forces the guest to pay a higher rate just to get a room. Not a good business practice. I will be contacting Corporate first thing in the morning to tell them all about...

I want to begin by giving full credit where it’s due—the evening receptionist was absolutely outstanding. My wife and I were in the middle of a stressful cross-country move, traveling with three cars. I was delayed due to an incident with one vehicle while my wife arrived earlier, and a friend was managing the third. Despite the reservation being under my name, the evening receptionist was incredibly understanding and allowed my wife to check in without hassle. He also assured me that our friend, who was arriving much later and had the second room under our booking, would be granted a late checkout without issue. His professionalism, flexibility, and kindness set a high standard and left us with a great first impression. He truly embodied the level of service one hopes for at a La Quinta.

Unfortunately, that excellent experience came to a disappointing end the following morning, to where I can't in good faith rate this anywhere above a one star.

The receptionist on duty that morning was shockingly rude and unaccommodating. Although our friend ended up waking earlier than expected and aimed to check out only slightly past the standard time, he was met with hostility. Despite the prior assurance of a late checkout, he was told he would be charged for an entire extra night for being just a few minutes past the regular checkout time. All attempts to explain the situation or request a refund for the unjust charge were met with resistance.

Even worse were the unprofessional comments made by the morning staff member, which came across as condescending and unnecessarily aggressive. What should have been a routine checkout turned into an uncomfortable and disrespectful interaction that completely soured our view of the hotel. It felt less like hospitality and more like punitive customer service.

If the morning receptionist had shown even a fraction of the professionalism and courtesy that the evening staff member had demonstrated, we would’ve looked forward to staying here again on future road trips. It would've been the easiest five star experience had this morning employee shown even a hint of professionalism.

Sadly, that was not the case. The behavior we encountered was unacceptable and reflects poorly on what is otherwise a beautiful hotel.

Promises—especially those related to accommodations like late checkouts—should be honored, and guests should never be made to feel ridiculed or mistreated. Because of this experience, we will not be returning, nor can we recommend this location to others. A single employee’s poor attitude and lack of integrity completely derailed what could have been a great...