Quality Inn & Suites Monroe — Hotel in Frenchtown Charter Township

The manger made me feel as if she was racist rather she was or not that’s how she made me feel the situation that happened could’ve been avoided but the manger was real aggressive toreds us when we genuinely just didn’t know we had to have a room to swim it was the first and only time me and my friends did it without having a room if the manger would’ve came at us respectfully without calling us stupid and simply said hey yk you can’t swim here without having a room we would’ve been like oh ok we’re sorry and we would’ve left or even when we walked through the front door the front desk girl knew me personally so why didn’t she go oh hey do you guys have a room here if not you guys can’t swim here because we went straight to the pool and was in there for an hour and a half before the manger came to ask if we had a room I can say yes I was wrong for throwing the towel but I can be honest I was angry I can’t control my anger and when she accused me of stealing the towel I got offended because I promise you stealing the towel was never my intention I honestly just forgot I had it around my waist and the towel in my hand I thought it was my dry clothes I had on before changing and there was just so much going on everyone was mad you know so I really honestly just forgot so i apologize for doing what I did if you would like to talk In person I wouldn’t mind coming to have a genuine conversation about what happened I’m not refusing to apologize or admit I was in the wrong again i apologize and just think the whole so could’ve be avoided there’s more to the story like I said if you would like me to come talk to you or even if you would like me to call you I’m willing to apologize for my actions I know I was...

So today is Saturday we called them on Wednesday and booked 2 rooms. Was told that the rooms would be held till I arrived and they would be side by side and one I arrived they would fix the price and put in our tax exempt the lady on the phone typed it into the computer and said see you Friday. We drove 7 hours straight from Kentucky to MI the first thing we wanted to do is get out of the car and stretch go into the hotel to get our rooms and was told they did not have us close to each other. And did not want to give the room for the online service cost of $67. They put one room for $67 and one for $87 keep in mind that both rooms are the same 1 bed room each for 1 night. I showed them online wad $67 and they said choice could not do that. Ok so I was going to pay. Then all of a sudden they asked for a additional $100 for what? I said no and I was going to call Choice witch I did and the man on the phone said y are they giving you 2 rooms for different prices when they are supposed to be $67 I said you tell me. While I am on the phone with choice like I told them I was going to do the manager followed me out and was watching me. The choice man called the hotel and they told him she left when she was outside watching me on the phone. We ended up leaving and going to a different quality inn& Suites were we got the room for $53 a night and the staff was much nicer and much cleaner. It didn't smell like dew and mold. The pool did work and was just a wat better experience. If you want to be treated like crap this is your hotel if you want to be ripped off this is your hotel. My advice is go somewhere else were you will...

The staff was awesome. They were all very friendly and tried their best to solve any issues. The common spaces in the hotel were very clean. The pool was nice, heated but still refreshing. Breakfast was included and yummy, they have the good waffle makers ready for use. The hotel wasn't very busy and check in and out were quick. There were some issues and the kind staff did their best to make it right. We did receive a voucher for a free night stay, if we happen to be back that way in the the next 3 months.

Our room wasn't vaccumed before our stay. There was popcorn under the heater, by the bed and under the bathroom sink. A large dead bug was killed above the door and the remains were just left there. A drink had been poured all over the heater and not cleaned up. Dead ants had been after the drink and the chip crumbs inside the heater control panel when they met their demise and left there. We were only given 1 bath towel and the towels in the pool area are hand towel sized. The hot tub in the pool area had the knob broken off the timer to turn on the jets so you had to call the front desk to have the matinence guy come turn them on with pliers everytime they shut off. He had no problem doing that and was very nice explaining there was a broken part that he keeps fixing but it keeps breaking. However, the temperature wasn't staying hot either so that was disappointing. We were given a voucher for a free night stay to help make it right but I don't know if we will be back out that way in the next 3 months but that's all they could do because it was a 3rd...