Taco Bell — Restaurant in Monroe

Today was my worst experience with Taco Bell ever. I have limited food options on the road due to the nature of my job, so Taco Bell is usually my go to when stopping for gas somewhere. Generally, I like the company and love the food. HOWEVER, today I had a terrible experience at this, 1300 North 60 Hwy, Monroe MI, location. After I ordered my chalupa tacos, they brought it out to me before I even finished filling my drink. I was excited at first, thinking, wow that was fast how professional of them. Unfortunately, when I got out to my car and started eating the taco, it was cold on the inside, and there was no cheese on the outside, and the outside was cold and flaking off (There is generally supposed to be melted cheese stuck on the outside. I attached photos of this.). So then I called the location to tell them about my experience, I wanted to at least hear an apology from them. Instead the employee I spoke to defended that they were done fresh, perfectly, especially for me, and that is how they are supposed to be and that I shouldn't be complaining. Which is impossible to begin with, since they were done within a minute of me ordering them, so they couldn't have done them especially for me (which is fine with me, just don't want eat cold, not cooked, tacos). After suggesting that maybe she should find another job if she can't deal with customers and food, she dropped the f-bomb on me. I was very shocked. Then we exchanged some rough words, and I realized that this wasn't worth my time, and hung up. But then she called me back and started threatening me that she would find me using my phone number on the internet, find the company I work for, and cause me problems. At which point I was too shocked to even continue talking to her. I don't want to hold this against Taco Bell as a company, but this location is doomed to be horrible if this employee keeps working there. Best to avoid it...

Absolutely the worst taco bell location in the area. This time they said they couldn't take orders because they were understaffed. We had ordered through the app prior to driving there and were told it would be a minimum of a fifteen minute wait.

Two taco bell staff were in the parking lot smoking and doing nothing else.

Owner needs to slam these managers and fire the staff not working.

9/17/2022

Still the absolute worst taco bell in Southeast Michigan. Put in a mobile order thinking that would be better. Order put in at 12:30pm. Arrived to get order and the app said it was received... but the person in the drive thru said it wasn't. Asked us to wait 10 minutes and try again.

App said the money was taken and the order was handed out. We roll through again... still nothing. Ask us to come inside.

We go inside, show the order... they ask us to write it down. Write it down... FINALLY GET OUR FOOD OVER AN HOUR LATER. LEAVE THE PARKING LOT AT 1:53PM. I would have left if not for them already charging me. What a waste of time.

MANAGER SHOULD BE FIRED. OWNER SHOULD HAVE THE FRANCHISE TAKEN... ABSOLUTELY THE WORST LOCATION.

GO TO NADEAU ROAD OR TELEGRAH IF YOU WANT TB... AVOID THIS PLACE ENTIRELY. IT SHOULD BE CLOSED.

That's a "Mexican pizza" and taco handed to us. We threw all 45 dollars of "food"...

WOW!!! This is without a doubt the worst managed restaurant i have ever been to! Over the past few months Ive tried the drive-through on 5 occasions. 3 of the 5 times I was told their “computer systems” were down, and couldn't take my order. The 2 occasions i was able to order food, the experiences were god awful. The first time i was told they ran out of meat. Only serving bean burritos. The second time the food order was incorrect, and cold. So, today I thought i would give them one last chance. Theres no way the experiences could continue to be so horrible, right? WRONG! Today i was told their “computer systems” were down, and couldn't take my order. I asked the “stoner” drive-through cashier why their systems were always down, and he replied “i don’t know dude, this used to be a hotel.” True story! I was looking around for video cameras, because i thought I must be on an episode of “Punked”. Seemed too ridiculous to be real. How in the H E double hockey sticks does this place stay in business?? Who is the owner? Who are...