Inn At Atlantic City Hotel & Banquet — Hotel in Galloway Township

Probably the only one star I've giving in my entire life. I checked in at about 2 a.m. tired and ready to turn the TV on and go to bed. I walk into a freezing room where the heater was broken and wouldn't turn on so I figured instead of calling the front desk, and getting moved that night, I will just go under the covers and the body heat will keep me warm till the morning. So I get in bed and then look for the remote to turn the TV on and it's nowhere to be found, so I get out of bed and turn the TV on manually and there's no signal so I just go to bed in the ice box. Then morning comes and I pick up the phone and press 0 to call the front desk to let them know what's going on and the phone is not working. I'm pretty handy with things and there's a dial tone the touchpad just won't dial 0 and won't call out so I had to use my personal phone to call the hotel I'm staying at to get the front desk. I call and ask for a remote for the TV and that it was cold in there all night because they put me in a room where the heater / AC unit was broken. Maintenance comes and verifies that in fact the unit is broken and also the TV is broken so they put me in a different room and extend my check out time. I explain to the man on duty my dissatisfaction with the room that I paid money for and he said the manager will be calling me. Later on I called the front desk to see what kind of remedy they will do for this disaster of a room that they gave me and asked if I could get comped a room for that day and the guy says "yes" I said great call your manager and tell him you took care of it and that he doesn't have to call me... thanks a lot. I get a phone call literally 5 seconds later saying he had just talked to his manager and that he cannot give me a free room but instead will only charge me $35. I could not believe this was actually happening not only did they give me a disasterous room where nothing worked they told me I'd get a comp room for tonight and then call me back and said they cannot do that. After he tells me that I tell him to have the manager to call me now before I call corporate because this is unacceptable, again 5 seconds later I got another phone call on my hotel phone in my new room and the person working the front desk tells me the manager cannot call me today but I could still book the room for $35 and if not I have to check out. I've already called the Days Inn corporate and waiting for some resolution of the case but the problem I think is the management of this Day's Inn hotel. There are a lot of other hotels in the area all dying for the business I would not stay here again. Side notes there's a real musty moldy smell, sinks have rust in them, and the frigerator in the first room was in was making a strange noise I had...

I just recently stayed there with my friend and our dog the front desk guy Alex is very very rude and takes 15 minutes to check a guest in when normally it takes 5 minutes last week we stayed there I am a Wyndham Gold member I requested a late check out I asked for a 1 o’clock check out and was told absolutely not 1230 the latest the front desk guy started knocking on the door at 12:25 five minutes before check out you don’t do that you don’t go and knock on the door like that the one woman who is upstairs on the third floor was in the middle of getting dressed in her room and he barged right in her room and only announced himself once and just walked in while she was half naked she said and Last night we stayed there it took over 15 minutes to check me in and he didn’t waive the pet fee from the inconvenience from the last time or didn’t even offer me any kind of compensation or resolution he lied and said everything was compensated when it absolutely wasn’t So then we stay the night and I go to recheck back in for Wednesday into Thursday I gave a heads up to the front desk guy the night before he had absolutely no problem well the next morning I called at 9 AM to let the other guy know that I was rechecking back in he said no problem so I went around 1130 to recheck into my room and was given Nothing but a hard time and very unprofessional I called Wynham and he lied and changed his story around 3xs the 1st time he told me because The card was in my roommates name all I had to do was add her to the reservation then he gave me a hard time wanted me to cancel my reservation and pay a higher price than what I was originally going to pay then when Hmm called and told him that he needed to just add my friend to the reservation Then he lied to her when they called back the second time and said that he had spoken to the manager and the manager was refusing my reservation which is absolutely untrue he never spoke to the manager this morning there was another woman checking in at the front desk I think she was rechecking back in she said ma’am he never called the manager at all he’s lying and making up his own rules changing his stories around more than once I’m sorry but this guy deserves to be fired he doesn’t deserve to be a front desk person at all at a hotel he is nothing but rude and racist against black and white people which is absolutely unacceptable your better off taking your money elsewhere do not go here to deal with the headache of this rude...

Upon first glance, I was hesitant to book a room due to the hotel’s reputation among locals. However, I needed affordable accommodation while waiting for my apartment to be ready. After finding the hotel listed as pet-friendly on multiple sites, I booked a one-night stay for myself and my dog. The listing specifically stated no additional fees would be charged at check-in.

Upon arrival, the front desk clerk, a friendly young man, greeted me warmly. However, there was a notice prominently displayed listing updated hotel policies, including a $50 deposit requirement and that the hotel had ceased being pet-friendly as of June 1, except for service animals. While I found this fair, the listing’s inaccuracy was frustrating, as it had been searchable under “pet-friendly hotels.”

The following morning, a young woman named Selina aggressively approached me, demanding my room number under the pretense of renewing my key. She later admitted it was due to my dog. Although my dog is a service animal, her approach was unprofessional and unnecessarily confrontational. She informed me that I needed to provide proof of my dog’s status, even though this is not legally required. Adding to the discomfort, they locked me out of my room at 10 a.m., presumably to force me to the front desk. Thankfully, a friend staying with me was able to let my dog and me back into the room.

This experience made it clear that the staff lacks proper training and hospitality. For pet owners, or anyone seeking a smooth stay, I recommend looking elsewhere. The handling of this situation was disappointing, especially once it was confirmed my dog is a service animal (a 1.6-year-old black Lab).

I have taken steps to report this to the Better Business Bureau and am reaching out to travel sites to ensure the hotel is removed from pet-friendly searches. Misleading listings like this create unnecessary stress and confusion.

For anyone considering this hotel, think twice. Sneaky, unwelcoming policies like these are the opposite of what hospitality...