Hemlock Hills Cabin Rentals — Hotel in Gatlinburg

Stayed at mountain Memories three bed, three bath cabin. Cabin needs some TLC:||Kitchen clock needs battery|Small Teflon pan is so scratched, Teflon is gone|+30 seconds button does not work on Microwave|Main level floors were dirty and sticky at check in|2 Upstairs windows were not closed properly by previous guest. One window has mold growing in it…seams are separating and glass pane is about to fall out.|Main level and upstairs bedroom mattresses are so worn there are body impressions in them|Electrical outlet on the right side of upstairs bed is loose. Needs to be tightened.|Floors and beds squeak terribly and loud…very difficult to sleep between main level room and upstairs room|Upstairs bed feels unstable..could use some tightening|Hot tub jets do not function properly…almost no jet power|Entrance door rug is worn and is a trip hazard|Linoleum in main level bath is bubbled by tub|Lights flicker in main level bath|Main level couch has two worn and split spots in seat cushion|Upstairs bathroom sink is clogged..drains very slowly |No lighting on back porch/deck by hot tub|No lighting in hot tub|Back porch view is littered with trash on the ground and in the trees…kinda takes away from the “scenic view.”|Toilets could stand to be upgraded…very short. Main level toilet seat has a worn spot. |Upstairs blinds are in need of replacing as some of the slats are broken off…not very private when neighbors can see in.|Porch chairs are in need of TLC…bolts are lose and some of the nuts have fallen off|Porch swing is facing the neighboring cabin…Prefer it was facing the trash ravine instead. |No light bulb found in large lamp on main level living room|Toilet seat is loose in downstairs bath. |Trash cage needs to be relocated away from hot tub, swing and outdoor eating/recreation areas.|Outdoor metal furniture needs new cushions. Flat cushions are pointless.||Overall, we had a nice stay, but we were all tired and sore from awful mattresses and squeaky floors and beds. We were disappointed with the view and trash in the area. Thought this would be more secluded and scenic as the name of the cabin implies. Pictures online do not show how close this cabin is to others in the area…cabin across the street and one to the right and left of you. You can see in each other’s windows. I can’t recommend this company until they fix these details as the small things do in fact matter especially with the cost. We would have paid less at a hotel with better comfort and not been charged $130 cleaning fee when it’s apparent cleaning was...

This stay was disappointing to say the least. While the house was generally pretty clean and organized, what was disappointing was the lack of the supplies upon arrival that was promised in about 4 different emails. As emailed by the property management itself and booking, we were supposed to be supplied with one roll of toilet paper per bathroom (2), clean towels and hand towels (they were GROSS! Not sure if they weren't cleaned to begin with or if they were used to wipe things down after being cleaned), one trash bag (was no where to be found), a bar of hand soap per bathroom (again, 2), and one roll of paper towels. Not one single thing of these were there. Had I known none of these would be supplied I would have provided myself, but instead upon arrival (with children who needed to potty) we find that we had no toilet paper and had to take a 20 minute trip to town to purchase some while we were tired after a long drive and we all had wanted to at least run in and relieve ourselves. While that was disappointing, it doesn't end there. The next day we find that there is no power in half the house. We contacted maintenance immediately via email and phone call. I believe my message through booking is the only reason we got it fixed. I will say, whoever the receptionist is or who I spoke with was very calm and understanding, so the customer service was fine in the office. The last thing that really put a damper and grossed everyone out was finding a pretty gross glob of what looked to be something very gross on the hand towel that was folded! So picking it up you would presume it is clean, until you turned it over to find the unknown substance. We did not use ANY of the towels or hand towels after discovering that, and im thankful we packed our own!! For paying more than I do on my actual mortgage for a 3 day stay, I am BAFFLED and disappointed that I wasted my money on this home over...

We've been coming to TN for 14 years so we've stayed a lot of places....nice places. This year we arrived to the Hemlock Inn. While the pictures look nice the cabin is in MUCH need of repair. The floor boards creak so loudly that not only are those on the main level beyond annoyed but your guests in the bottom basement will not be able to sleep at all!!!!!!! The FLOOR IS HORRIBLE WITH THE CREAKING!!!! Here is a small list of what is broken...microwave door and glass, many TVs don't work or the remotes are missing, floor in kitchen is warped (near the bathroom) a definite trip hazard, showers had mildew on the curtain, toilet seats broken, one dishwasher doesn't work, sofas STINK like sweat and the cushions are worn out, and sink down when you sit on them (need to be replaced), a lot of tops for pans but the pans are not here, need knives, garbage disposal doesn't work, tops on coffee pots are broken, mixer has only one beater that works so basically unusable, oven overheats, bathroom door won't open as the floor is warped, refrigerator door is off line as the hinges click, place was not really clean and the cover on the hot tub is damaged so bugs and leaves get in it. For a place this size the need more seating inside and out. It met our space needs but all the things about need to be addressed in order to continue to advertise as a luxury cabin. Right now it's not.|| My only purpose is to let anyone else know what they're getting. We're also alerting the company. This is not a luxury cabin. It probably used to be but it's not...