Above the Mist Weddings and Events — Attraction in Gatlinburg

We are very unhappy with the package and service we received from Above the Mist. For the amount of money that we spent, we really expected a smoother process and higher quality of service. There was very little communication with the minister or the venue, the locations of the cabin/shuttle pick up/venue were unclear, this was equally my fault, but I feel like better communication would have prevented this misunderstanding. When we arrive at the "luxury cabin" the oven and stove were not working. We were told that Above the Mist had been informed, we were not notified by Hemlock Hills or Above the Mist. We had planned on finishing my wedding cake when we arrived at the cabin on Thursday and a repair man didn't arrive until around 5pm. We were left ordering an undecorated cake from WalMart and making do because we did not have time to finish the cake. The dish washer did not work, the hot tub had not been cleaned. We called for trash pick up multiple times and no one ever came. We couldn't set trash outside b.c we had bear visitors the 1st day so we literally had bags of trash sitting around inside the cabin. We called Hemlock Hills numerous times and on the final day when we were leaving we were told that "we should have attempted calling again sooner" regarding the issues we had been having. We had already left several msgs with no response over the 4 day time span. How many phone calls should we have had to make when paying for a $450+/night "luxury cabin". The cabin was also very dirty, when we started decorating for the reception we had to clean everything. During the ceremony we had requested a non-religious ceremony on the questionnaire to keep from offending some of our guests with differing religious beliefs and a non-religious ceremony was not performed. The girl at the actual venue I believe her name was Destiny, was very nice, but she insisted that she knew how to lace up a corset back. My mother-in-law got overwhelmed trying to help me put my dress on, so Destiny very kindly stepped in. I was also overwhelmed in the moment, and did not think to look at the back of my dress prior to the ceremony. It was so over cinched and poorly laced that it was pulling at the threading and the fabric and made my dress ride up. In the photographs you can see how badly it is pulling at the fabric. It was supposed to lay flat. While doing the dress she actually suggested that she needed to "Break a seam b.c the alterations team had put it in wrong." This should have been my red flag. I told her no, that we had put on the dress half a dozen times with zero problems and she said she would "make it work"... I hope that you guys can go look at the pictures and see when I am referring to. It is very frustrating, b.c that is something that we can not go back and fix. I didn't realize that was the problem with my dress until I saw guest photographs. There was so little time to get my dress put on and I was so nervous that I did not think to look at the back of the dress. Destiny should also look at how a corset back is supposed to be laced and how it should lay flat. The top of the lacing is supposed to hold the dress in place and it is supposed to come down to a smooth FLAT V shape. the "bottom" of the V does not function as a "cinch". I felt like I was Scarlett O'Hara in Gone With the Wind. It was not necessary to pull anything that tight. I also didn't realize until recently that we got zero pictures of the full wedding party, this was also partially my fault b.c I left my photograph list at the cabin, but an experienced wedding photographer should have caught that as well. It is kind of an important memory. The catering was late to the reception, other family members had tried to call Alvin and he did not answer or return the calls. When my husband got to the honeymoon cabin for the groom's party to get ready on Friday the door code we were given did not work and he had to stand outside for 20 minutes while Hemlock Hills walked him through how to re-code the door so they could get inside. Very...

My wife and I got married there on November 1st 2019. It was a beautiful wedding and my wife made sure everything was perfect. She did all the planning and worked with the ladies from above the mist. She was very excited and happy, and our day was beautiful! our nightmare didn't start until we saw our wedding photos. My wife asked me do we want a semi- photographer or a professional. We both decided on a professional because it was very important for us to have pictures. That was the one thing we were really wanting to have perfect family pics. When my wife saw the pictures and how they lined us up like we were just all thrown together and we didn't have one picture that someone was not cut out. We were very disappointed. My wife called above the mist left many messages, and no one got back to us for weeks. Finally Megan wrote back on a Google review and said that my wife would not let go of the reins. That she should have let the wedding party do their job. My wife is a photographer herself and if she would have held the reins she would have had good pictures. Ahead of time they asked us to submit poses that we wanted. My wife did that also was told the maid of honor should have pictures of the poses to show the photographer. When she tried to show the photographer the photographer kept saying if we have time. Needless to say we never got any of the pose we wanted, nor did we get pre wedding pictures of my wife getting ready. Megan blamed that on the maid of honor getting in the way and not letting them do their job. Every email it was something different. The next email said that my wife was early and that could have caused a mess for the next wedding. She also said she saved us $150 not having to do the wedding over. It was not our fault that our wedding started late my wife was not early. She waited at the bottom of the hill until Amanda brought her up at 11:40 a.m. the time that she was told to be there. Now I'm a pretty laid-back guy, so I really was letting my wife take care of this. When she told me the other day that Megan said that I was late for our wedding, oh ya now your lying on me. My brother and sister-in-law were driving me and we were all sitting at the bottom of the mountain watching our watches when the time hit 11:42 we started up the mountain to be up there at 11:45 a.m. we were exactly on time. I feel Megan is not professional and this is a very unethnical way of doing business. When someone is disappointed in your services you try to make things right, not make worse by lying. My wife did a beautiful job in making the flowers and putting the wedding together. I am very disappointed in Above The Mists business. Oh and Megan had the audacity 2 say that my wife was just trying to get something free. First I would like to say, my wife is a Christian woman with class. She doesn't have a problem paying for things. All these assumptions were really uncalled for, and very hurtful. I pray you humble yourself and realize things do happen and people make mistakes. Your wedding people are good, but they're not perfect. That day Amanda was late is what caused our wedding to be late and caused us not to get the pictures we wanted. We will never be able to redo this day again. Thank you Kimberly for trying hard to help us. She is a very nice person and a great photographer. I would recommend her photography, but the management needs help. I told my wife that I am not paying above the mist another penny. She will have to decide on buying pictures. I see that you commented to me, but you blocked so I can't comment back. So I will do it here.you have a picture of the mountain facing the mountain, I was over where the cars were parked. When you look at that picture all you see is chairs. Amanda was supposed to have everything set up before the bride got to the mountain at 11:40. She was still setting up the table, and the music was not set up at 11:48. We know the truth you were not there. My main problem is with YOU Megan, the way you handled this lying about me...

This is the hardest and longest review ive ever had to write. Let me start by saying in the beginning Leah was AMAZING! She would email me back right away, even late at night and always very helpful. This is probably the only good thing I have to say about Above the Mist.

Before our ceremony, I asked about a rehearsal the day before, I even offered MONEY just for a short simple rehearsal...We were told no, it was not necessary they do hundreds of weddings and assured me it would go smoothly...It did not. Actually a rehearsal would have saved us from many problems we had.

Lets jump to the day of our ceremony...well everyone was late, even myself after reading the directions a dozen times. My sister in law even ended up in the ditch. They have HORRIBLE if no signage to their location.

While me and my bridal party were getting ready in the little room they had, the photographer never came in once. So we have NO pictures of us getting ready. My mom said she over heard her at some point saying she didnt know she could come in??? However, our MALE videographer was in their with us 90% of the time….so I believe that was just her excuse.

My bridal party walked down the aisle not holding arms, looking down at the ground. (Day of coordinator didnt coordinate them) They had no idea what to do. (This isnt a big deal, but to the point back to a rehearsal) & I don’t even think we had a day of coordinator because I didnt see anyone.

Me and Carly planned for the day of coordinator to have my friend follow them to the bakery after the ceremony to pick up our cake. (Who our cooridnator was, I have no idea)...However, that didnt happen. It wasn’t until everyone was back at our cabin getting ready to leave for our venue, that someone realized there was no cake. I had another friend go to the address I had on file, and it was some house randomly with no signage it was Above the Mist or Bakery. They called me because they felt it was very (Sketched) with the loose dogs running around and everything. But someone from Above The Mist mustve saw them, and came out while on the phone with me.

Let’s get to the biggest issue I had. Now we had what they said “Their Head Pro Photographer” and I beg to differ. I couldve done better myself. Some of the poses are just stupid, there is lierally no other way to put it. There are several hugging group photos, with my bouquet in someone’s face...pictures with a huge space between people, like awkwardly standing a feet or two away. The editing at first was literally just filter changes, I have one original with 6 different filter changes(on many photos). (Now they did do a special actual edit for me, which I am grateful for, but doesnt make up for everything else).

Now I get we were late, which AGAIN another thing that couldve been avoided with a rehearsal...But Megan our “PRO” photographer was SO MEAN to our videographer...it was so embarrassing. She wouldnt let him talk, she would talk over him and push him to the side. (He was from a different company) but there came a point in all the madness, me and my husband had to look at each other and pick...photo or video??? Because it was very clear Megan wasnt going to let him do his job either.

& the worst part, I dont even have our photo’s yet because I overlooked a email with them telling me that would cost more for the digital photos. I mean at least they offered a payment plan we sent in a check for, but after paying what we paid, its just a slap in the face. So our wedding is three months past, and I dont even have 1 picture. I have to pay $450 for less then 250 pictures, half of which are just either filter change duplicates or horribly posed photo’s I dont even want.

I look back on our special day and cry more then smile, being a bride the stress of everyone being late because of getting lost and freaking out and being so embarrassed by the rude photographer and everything just was...