Mattress Firm Clearance Center Gilbert Commons — Hotel in Gilbert

UPDATE: Mattress Firm reached out to me in order to help remedy the difficulties I had. I am raising my original review from 1 to 4 stars due to their effort in trying to make the situation right for me. Previous review still remains below.

I bought a Purple mattress, two sets of sheets, a pillow, and a mattress protector from this location this past summer.

My purchase experience was terrible. I cannot recommend the Gilbert location to anyone.

I encountered two major issues during my purchase. The first occurred when I was trying to complete the transaction. Due to a failure on the part of one of the employees at the store, I was overcharged for my initial down payment by about $100. After being promised that I would have to pay a certain amount on the day of purchase, the employee informed me that he made a mathematical error and had to either charge me more money or open an ENTIRELY DIFFERENT credit account. I was not about to have my credit score impacted by opening up a second credit account that I would have to monitor for the next 6 years, so of course I had to pay the $100 extra on top of what was previously agreed upon.

I thought to myself that there must be a way to undo the transaction, but the employee stated that there was no way to go back. I did not want him messing up my credit score, so I obliged unhappily.

My advice: steer clear of in-store purchases for a Purple mattress. It was a headache, and I’m still in shock that I had to pay extra money due to a mathematical error. This kind of thing shouldn’t happen when you’re dealing with clients spending thousands of dollars on a very important purchase. I wish I would’ve gone through the Putple website directly and avoided the MattressFirm middleman. They offered no discount or sale on the Purple items due to an apparent “price lock” from Purple, so I got ZERO benefit from purchasing from MattressFirm instead of through Purple’s own website.

Go ahead and try the matttess at the brick and mortar to get a feel for it, but I recommend you do NOT do business...

My husband and I bought a Beautyrest Hybrid Plush Mattress. We entered the store at 1464 N.Cooper Rd in Gilbert Az. We were geeted by a very nice salesperson named George Pappas. I explained what I was looking for, and expressed my likes and dislikes regarding the purchasing of two prior mattresses via online. Both were beds that were delivered in boxes. We had done alot of research before purchasing either, but believe me, there is NO WAY you can make a decision based on those reviews without laying on them prior to purchasing. We had purchased one such bed not even 3 months prior,and despite the reviews, were disappointed. That is what took is to Mattress Firm. Mr. Pappas listened, and with no high pressure sales tactics, led us to the mattresses he thought might suit us. We tried four or five and finally decided on the BEAUTYREST HYBRID PLUSH mattress . Mr. Pappas handled our transaction professionally and again, displayed no pressure sales tactics. We look forward to sleeping on our new mattress, and would recommend Mattress Firm as a place of which to purchase....

I called the store and spoke with what appeared to be a very helpful and customer orientated sales guy (Dale). He answered my basic questions and after getting off the phone with him made the decision to visit THIS location. I say this because I literally have another location about a block from my home but because of the great phone experience we made the trek to this one 10+ miles away. We were disappointed! When we arrived he was with someone else so we poked around the store. After he was finished Dale was just awesome. Not only did he answer our questions he provided a great "non-pushy" education on the type of product that was best for US. We not only felt empowered to know and be informed about our options but appreciated the person time and responsiveness to Dale understanding our very unique needs. My husband has terrible back issues and Dale was able to guide us through the process and what would make sense for us know as well as in the future! We would HIGHLY recommend this location and for anyone lucky enough to get Dale you won't be disappointed. Thanks...