Quality Inn & Suites Goshen — Hotel in Goshen

The only review you need to read is right here. This was probably one of the worst stays in a hotel I have ever had. I will immediately put aside that this is an older hotel and with it you expect to see some age. I however don't think that is an excuse to overlook hygiene and basic customer service. We were checking in later and we knew the event in town had the hotels were booked for the event. Since we were arriving around 11pm local time we reached out to the hotel to let them know we would be late. They said they didn't have our room as we booked it over 2 months prior. The girl said that she couldn't talk to us as she had 14 other people to check in and just sent us to voicemail without addressing the issue. She said she didn't have time to clean a room and we could leave a message and a manger would call us back around 4am. So we called their corporate service number 3 times, being disconnected, told we should book somewhere else and that a pipe had burst flooding our room. All of which was unacceptable given we booked this 2 months prior. Finally we talked to someone who was willing to contact the hotel and fix the issue. We arrived around 11pm and surprisingly the room we booked was ready. The room reeked of pool or other chemicals (of which the smelled stay with our luggage and items when we came home), smelled like cigarette smoke throughout the building. The walls had lipstick or something like lipstick on them, so did the bathroom. Housekeeping came the next day and all of this still was present. There was water damage on the ceiling which you could tell was from quite a long time ago. The bathroom floor had a number of stains/debirs on it, door jams and walls had fingerprints and smudges on it as if no one had even wiped this down. How housekeeping misses things like lipstick on the walls I have no idea. We asked them to replace the bedding because it has blue spots and stains on it only to have it replaced with other stains on it. Towels had brown discolorations. On the 2nd day the maid had not come to remove trash or replace towels. When calling down to the front desk they said that they only come every 3 days. I of course asked how I was supposed to go 3 days with one days worth of towels and only two small cans for trash. They brought me one day worth of towels and told me to change my own trash. I understand with COVID some may not want housekeeping there daily but at least give your customers enough towels and trash receptacles to support a 3 day stay between cleanings. I don't pay to have to clean my own room and you should at least set the expectation with customers when they arrive. The room was far from clean to start and asking me to clean it is unacceptable. The pool and back garden area looked nice but was completely flooded. The pool was green and the spa was closed and looked like a crime scene. Certainly not worth the $130 a night I was being charged. We had friends also stay who were equally grossed out. We checked out a day early because we found the hotel quite disgusting. When checking out early not once were we asked why we were cutting our stay short or if we even enjoyed our stay. To top it off they tried to charge me for the full stay. When I asked about refunding that day the girl said we booked through a 3rd party. We booked through their corporate site not a 3rd party like priceline. Granted this hotel is independently operated but I've never heard a hotel tell me their corporate site was a 3rd party. Eventually the manager refunded one of the days but even then refunded the cheapest of the 3 days when it was $4 more for the weekend day we did not stay. Sure its only $4 but its not the point that they are chasing dollars and could care less about your stay. Do yourself a favor and steer clear. Plenty of other hotels in town to try that look nice. The Holiday inn express looked great and new from the outside. We'll try there next year on our...

Our three day stay at Quality Inn Room 147 was okay.

Overall, this was an average stay given the current low value many service industries place on customer service. The strongest point of this motel is their hot breakfast which is very good. We previously stayed here two years ago and the breakfast drew us back again. There are, however some problems, some worse then others:

There is no back door security with duct tape placed over door jams (same as two years ago). Our TV had no power and I was eventually able to fix myself after finding the wall plug was dead. The fix from management was to plug it into the outlet reserved for the coffee maker, thereby making coffee impossible. On Day 1 housekeeping picked up our used towels where I had placed them in the hall but did not enter the room to make the bed, empty the trash, or give us new towel sets. In the bathroom they had provided a single small unpackaged soap which I assume they believed would suffice for my wife and my hygiene for the next three days. Luckily I carry our own Irish Spring. On Day 2, a rerun of no cleaning nor towels. I again went to the front desk and was given a set. I also told her the trash was building up so she hands me a bag and says I could bag it and take it out back to the dumpster. I declined that chore. Although advertised as ADA Compliant, the shower bath has a vertical bar but no horizontal. The shower is a bit inconvenient because the shower head is not adjustable and only points at the opposite wall, over my short wife’s head but in my face. And I would not worry too much about the dark mold on the ceiling above the bath enclosure. It is probably nothing. The thin plastic toilet seat was broken and slide around when sat upon. Someone had left a spare bolt under the back of the seat so a customer who came with the right tools could self repair. I had brought the correct tools but they neglected to provide a nut for the bolt. Many of the tv channels listed on the supplied guide were dead ends and the on-TV guide could not be located. A lamp on the opposite wall was also not operational although plugged in with a good bulb. I did not spend the time to make it work. My iPad would not connect to the Guest WiFi because the motel Security Certificate had expired and was considered a threat by my browser. Normally, a room would have some kind of information sheet, booklet, other literature giving specific info on how to connect to WiFi (password), contact management, or other useful things for travelers who did not want to trek up to the front counter and rouse the person on duty. Bring your own lighted night time clock and night lights as none are provided and the room is really dark when you try to find your way to the bathroom at midnight (or what ever time you have to guess it is). An iPhone can help if you can find it in the dark. EDITOR NOTE: Near the end of our stay I located a Radio-Clock in a drawer. But, unfortunately, there was no available outlet in which to plug it in (See Note #12). All wall outlets are all maxed out and there are no USB connections provided so charging becomes somewhat difficult.

We really had low expectations, which the Quality Inn mostly met and anyone who books here should not have their vacation stay overly destroyed. The young front counter lady who I dealt with was good natured and friendly and did not seemed shock at the level of service her employer was giving us. Apparently she is used to these complaints.

If you stay at the Quality Inn of Goshen, Indiana you probably will pay a below average room rate and you will be getting what you paid for. Hopefully, this review will help you cope with any problems like mine. When we left I put the room back in the condition I found it so your tv will probably not work. I pray that the blown circuit breaker on that tv plug will not cause any unforeseen electrical problems in the middle of the night for...

The only “quality” in this hotel is in the name. This is by far the worst hotel experience I have had in my life. Walking to my room the entire hallway is stained with feces. The first room I was checked into had a horrible smell that made me switch rooms. The last room I decided to stay in was still disgusting. Both beds had stuff all over them. The tub was disgusting and had what looked to be black mold around the drain. Every time I went to the desk no one was there and I either had to wait for her to see me on her phone or go find her myself, this was the whole week. When I checked in the very first day, I told the woman that I would like to use the hot tub all week and she told me to call and make sure that they had turned it on because they don’t always do that. So every time I went to go get in the hot tub if I did not call and ask for it to be warmed up, it was cold and not turned on. It also took an additional two hours to heat up. The one time it was semi warm they had just put chemicals in it and it had been opened for a little over an hour at that time. The man saw me getting in and ran to stop me and told me to come back in an hour. They also do not appear to clean the pool room because there was a paper wrist band on the ground almost in the hot tub that was there all week. If I called for room service I had to wait over an hour both times. Then one time I did allow them to come into my room and give me room service, I was requested to go outside in the snow and cold because I had two small dogs and they were scared of them. I told them no it was too cold for them to go outside. They then asked me to go to the lobby to which I told them that I would stay in the room I paid for while they cleaned it. So I had to stand in a corner holding my dogs while they cleaned my room. And by cleaning my room, I mean they changed only my sheets on my bed did not change my comforter and also did not have a mattress cover on the mattress. The bathroom was barely wiped down and they asked me if I wanted them to vacuum which I denied. I complained to who I assume was the manager about a smell on my hallway to which she informed me that I was the only person staying on my hallway, but on my way back from breakfast that morning, a lovely couple walked into the room two doors down for me and then another man walked in with breakfast from outside and went into the door down from them. When I checked out, no one informed me of a hotel service fee that I was charged two days after checking out. I ended up checking out and moving to the hotel next-door, which was the Hampton if I’m not mistaken and had a much more pleasant experience, even with their hot tub being cold because I was informed when I checked in that the power had went out, so it was not as warm as it should be, and they also gave me a discount for it...