Verlo Mattress — Hotel in Grafton

We have been getting our mattresses from Verlo for at least 25 years. As we owned a four bedroom home for 30 years, we did buy quite a few mattresses during that time. Each time we needed a new mattress, I also shopped at least two or three other mattresses stores - and ALWAYS came back to Verlo. First of all, their experienced sales staff makes it easy for you to make your selection. They're experts at honing down what you are really looking for, so as not to waste your time. I also never feel like they are over selling - meaning trying to force me to buy the most expensive product. Their sales force is sincere and caring. No one can beat Verlo's service - as your new mattress literally arrives days after your purchase. And I love the fact that I have 30 days to decide if I still need to customize the mattress even further (making it more firm or much softer) after it has been delivered. Taking all this into consideration is why we always use Verlo for our mattress purchases. Reliable, honest, with the best product and price has made us repeat and...

Purchased our king mattress at the Grafton store. We were pleased with the service. We were surprised that our mattress quickly showed a “king ridge”. The ridge continued to worsen and after 2.5 years we called Verlo and they explained the warranty i.e. 3 inch or more sink/sag required for the mattress to be considered defective and warranty covered. Service came out and measure the defect. We had more than 3 inch sags on both right and left side. Warranty states that we pay a pick up and delivery fee but the mattress would be rebuilt and repaired. We paid the required fees and the mattress was returned to us in 2-3 days. Mattress was dropped off - there was marked improvement in the sags but they were still there. The sagging continued and today we went out to replace our three year old Verlo mattress. Would not recommend Verlo or their mattress warranty. We have purchased...

We have been purchasing Verlo mattresses for around 15 years (4 mattresses now), but yesterday's delivery guys showed up over an hour early (after given a two hour window the night before) while I was gone and then smelled like smoke so bad that I had to spray down the rooms that they were in because we could still smell the smoke some time later. My husband also had to ask them to wait while he wiped down the plastic cover because it was gross and snowing outside and the plastic covering was very dirty. Disposable shoe coverings would also have been appreciated due to the bad weather. In the end, I would give good ratings to the mattress, horrible ratings to the...