Home2 Suites by Hilton Dallas Grand Prairie — Hotel in Grand Prairie

BE AWARE AND TAKE THIS VERY SERIOUS. We stayed at this hotel and it was ridiculous. 1st the breakfast was ridiculous and they only serve sausage sandwiches the full 3 days we was there. We booked our hotel online and the hotel they have on there is not what they actually have available anymore. So they refuse to goofed discount back or anything. Finally they said we would switch your room which was down grade but we had paid for a higher type room. We get to that room and it doesn’t have the curtain to divide the room and it look like the room hadn’t been used like that. I will say this, the rooms that they’re say have a live area and the bed room door can close, is a lie. THEY Don’t HAVE AND THEY ARE FALSE ADVERTISING LIKE THEY DO HAVE THAT ROOM. You won’t know until you go to check in and see your room. They told me someone would come talk to us or even call us. The manager or nobody came to talk to us about the issue still to this day nobody has contacted us about this. I said sir I feel y’all should honor a free night for all this inconvenience and he gone say I can promise you we will never do that. We waited on the elevator for several long minutes because it took for ever to go up and come down. Whenever we got back from somewhere it would be a line to wait to go on the elevator. We wanted to go to the hotel next door but we had already paid or money and they refuse to give it back and said even if u cancel the other nights you would have to wait awhile before it will be back in your account. So we had to tough it out. I came from out of town no extra money no nothing and I wasted money. They wouldn’t even give me the manager name. Be careful...

Let me just start with how disappointed I am in this hotel. I spoke with Sergio (manager), and Tamika and Kathy from customer service. Well it's 16 Feb 2021, and we're going thru a crisis in Texas. It's dangerously cold in many of our houses and definitely outside! I've been trying to extend my stay since the day I got here and I've been told that they can't because there computer system is not working, however they were able and still are able to check in those that register online via 3rd parties!

Kathy, from customer service hung up on me and Sergio walked away from our conversation. BTW, I was not rude, just looking for options and voicing my concern for the weather and safety of my minor and me.

I know we are all in a crisis, but this hotel should not be lying to customers and kicking us out during this dangerous weather. Kathy, over the phone told me to go to a shelter!!! And the front desk is clueless on what to do in order to help customers during a crisis. Supermarkets, restaurants and hotels that accept dogs for disabled adults are all booked. So am I supposed to go home and freeze to death with my daughter and dogs. Btw, they tell everyone who calls that they are booked yet there are many rooms with the cleaning/ sealed tape. There obviously lieng, and it's very disturbing.

I feel like they need to up their communication skills with costumers and with Corporate, and definitely nthe owner (Elizabeth, S)! Lady, if computer systems are "down", your staff needs to use paper documentation and get organized. Don't stand there saying, "I don't know, come tomorrow morning and will see"! Have a plan, these are lives of people you are...

Stayed at Home2Suites Grand Prairie Friday 12/23/22 and checked out Monday 12/26/22. Spent Christmas in DFW and stayed at this hotel, Sheraton Market Center (Dallas), Hampton Inn Fort Worth Downtown, and Hyatt TCU during my 6 Night vacation this hotel being the longest stay of 3 nights because of Christmas and the plans we had for Cowboys and Mavericks games. Home2Suites has a full fridge available, dishes, and microwave in suites. Parking is available on site for free. Breakfast was horrible while we were there and it may have been because of the holidays but Breakfast was a frozen omelette that had to be microwaved or a frozen breakfast sandwich that also had to be microwaved (no hot food) so that was very disappointing and a major reason for the 3 stars. Also another reason for 3 stars is dishes were in the dishwasher upon arriving in the room and there is a sticker on the dishwasher saying the dishes are clean but they were not. Housekeeping should put the dishes away to ensure cleanliness. There is a Walmart that is walking distance from the hotel. Hotel is located off a major freeway so there is some noise/traffic that can be heard. Last reason for my 3 stars is because I paid via Expedia and I wasn't offered the opportunity to link my Hilton Honors account (Im silver at this time) to my reservation but once I stayed at Hampton Inn FW downtown I was offered that option so now that I know that is available and can be done really disappointed that mentioning if I'm a Hilton Honors wasn't mentioned during my stay at this Home2Suites. I've stayed at Home2Suites before and have had way better overall...