GameStop — Local services in Grand Prairie

I don't usually write reviews, but this experience needs to be shared. I submitted my favorite Charizard card through GameStop for PSA grading. It wasn't just any card—it was my first rare pull, shared with friends, and held significant sentimental value.

After two months of anticipation, I received a call informing me that the card was lost during shipping to PSA. The compensation offered was only the ungraded market value, ignoring the potential higher grade it might have received. They also refused to refund the shipping fee I paid upfront.

I understand that mistakes happen, but the handling of this situation felt impersonal and procedural. There was no genuine apology or effort to make things right beyond their standard policy. For a company offering this service, there should be an understanding that cards carry emotional value, not just monetary worth.

Now, I have to tell my friends that the card we were excited about for two months is simply gone.

To the representative who called me—if you read this, please know it's not personal. I appreciate you taking the time to explain the situation. However, referencing internal analysts and estimating the card's value as if it couldn't have been mint felt dismissive. I wasn't seeking a payout; I wanted the card back or at least acknowledgment of its sentimental value. A bit more empathy could have eased this loss.

In short, after two months of waiting, I got a call saying they lost my Charizard, won't even refund the shipping, and told me this was their policy.

I really miss my Charizard...

A worker here named “jessi” denied access to my service dog and I. I showed him the paperwork and the credentials for him to be allowed in. He treated me like the only disability people have is ones that require a guide dog. He said he will only allow “guide” dogs in. Not any other form of a service dog. He said the other dogs that are not guide dogs aren’t service dogs. He blasted me in the store in front of everyone and denied access to a registered/certified service animal. It was beyond anything i have ever experienced. I have never experienced such humiliation from a public place. There are other disabilities that aren’t noticeable to the naked eye and to be railroaded and treated like dirt because I tried to go in there with my service dog is beyond embarrassing. I started to have a panic attack in the middle of the store. Please never treat anyone like this again. It is so embarrassing. A police officer was also in there shopping and stated to the worker that legally i was in the right but the worker refused me and denied me access in the...

Every time I visit this location it’s always a negative experience whether it’s management falsely accusing customers of causing a disturbance or if it’s the suggestive selling of a game I never even mentioned or they’re closing extremely early and I’m talking like an hour early and also a 25 minute midnight release and not allowing me to get the game because I was 30 minutes late a game that I paid for with my hard earned money which I could be using on my bills instead I’m investing in GameStop and they’re terrible service at this location. Corporate needs to take a hard look at this location or eventually they will feel the music on the profit margin’s that this place makes. I suggest A customer service class for every employee that works at...