La Quinta Inn & Suites by Wyndham Dallas Grand Prairie South — Hotel in Grand Prairie

MOLD IN ROOM! When my wife and I first walked in to room 308, it smelled heavily of musty mold and strong cleaner scent trying to cover it up. Upon further examination, we found MOLD on our bedding.Went down to front desk and they were booked solid, no other rooms available.We were in town for the All Star game so the rest of the town seemed booked as well.We had this reservation for months.We tried to be easy, polite, and not be troublesome guests.We decided to get new bedding and swap our own sheets just to get by for the rest of the night as there was a room coming available in the morning.Jacob at the front desk was extremely apologetic and helpful.His service and attitude was actually what convinced us to stick it out.We were told this is absolutely unacceptable and we would be taken care of.Went up the road to Walmart for some sanitizing and cleaning supplies, thought we got it cleaned up enough for the night.Next morning we both woke up sick.Another run to Walmart, this time for meds.We then realized that a 6 foot long crack in the shower wall was actually most likely the source of the mold.It had obviously been poorly patched twice, you could see 2 different colors of caulking.Still wasn’t sealed shut and the entire panel would flex or bow in and out from the wall when touched.The panel was never attached to studs, nor was the shower head ever affixed to a stud.It flopped back and forth in the wall as well.Likely water had been between the shower panel and interior wall for a long time.Even to the point we think it has formed mold in the A/C unit as well circulating the room in it.We go down to front desk and visit with Aria, she was very apologetic and very helpful.Got us transferred in to our new room which had just come available.Jacob and Aria both took extensive notes and put room 308 out of service until repair.Aria also noted the adjacent rooms need attention as well to verify mold had not spread to them.A couple days later during our stay I could see the charges were processed in full on our account, no refund for the first night.After several days with no manager on site I was finally able to visit with Silvia the hotel manager.She was obviously expecting me knowing she had not handled the situation correctly.She was rude, short, and avoided eye contact.When I asked her about our account being comp’d for the room and trouble we went through she said there was a $20 credit applied and would show in a few days. I told her that’s not the $167.xx we were charged for the first night and we needed a full refund as we were told.We didn’t even ask to be compensated for the cleaners and air sanitizer we had to buy to make it through the first night, nor the meds after the first night making us sick.I tried explaining to her that the whole shower needed torn out, mold addressed, and rebuilt. (I own a construction and remodel company, I’ve dealt with these exact issues plenty before and understand what’s involved) She then told me that she had already re occupied the room with new guests for the last two nights cause maintenance had patched it again while she was waiting on shower panels from China.I told her she was making more people sick by doing this and it’s not safe.She was under the impression that kilz and bleach fixed everything.Without tearing the shower out, there is no way to get the kilz paint and bleach to the mold.She thinks more caulking is suitable.Not only are we sick from a short nights stay in that room and furthermore being charged nearly $150 for it, Silvia is making more people sick by not taking the room out of service until a mold eradication is complete and shower is rebuilt.I had to walk away, I can’t deal with someone who chooses the almighty dollar over other peoples health.Just greed and lack of care for others.I would do business with Jacob and Aria any time, but their manager Silvia totally disregarded their notes, their advisement, and customer complaints to chose greed over customer safety.I would advise to not stay at this hotel until...

I recently had the pleasure of staying at La Quinta Hotel, and I couldn't be happier with my experience. From the moment I arrived, I was greeted with friendly smiles and top-notch service. The check-in process was seamless, and the staff were incredibly accommodating.

My room was spacious, clean, and well-appointed. The bed was exceptionally comfortable, ensuring a restful night's sleep. The room also had all the modern amenities I needed, including a flat-screen TV, mini-fridge, and complimentary Wi-Fi.

The breakfast offerings were superb, with a wide variety of delicious options to choose from. The hot breakfast items were always fresh and tasty, and the dining area was clean and inviting.

One of the highlights of my stay was the hotel's beautiful pool area. It was the perfect spot to relax and unwind after a busy day. The fitness center was also well-equipped and maintained, providing a great space to keep up with my workout routine.

The location of La Quinta Hotel is ideal, with easy access to local attractions, restaurants, and shopping. Despite being centrally located, the hotel provides a peaceful and quiet environment, perfect for a relaxing stay.

The standout feature of La Quinta Hotel is undoubtedly its staff. Every team member I encountered was professional, courteous, and genuinely dedicated to making my stay as enjoyable as possible. Their commitment to excellent service truly sets this hotel apart.

In summary, my stay at La Quinta Hotel was fantastic. I highly recommend it to anyone seeking a comfortable and memorable stay. I look forward to returning...

I would NOT recommend this hotel at all to anyone. I booked this hotel and paid for ahead of time. I had an early morning arrival time which they were aware of. I arrived with my Son at 3am to check in as I had booked, notified and paid for. Upon arriving, after a long flight, early morning, the front desk clerk notifies me that the AC is broke in the room that I reserved. There’s no other rooms available for myself and my Son to stay in and tried sending me on my way out the door. The clerk did go next door to the hotel right next door to see if they could put us in a room. Which thankfully, H2Homes was able to help us out being we were over 1k miles away from home with my Son. Before I left I told the clerk that I have already paid for the room and how would this be handled bc I need a refund since the room was already paid for. He notified that I would be issued a refund the next day. I said how so bc all you have is my name but there’s nothing else for you to go by to know that you’re sending me away with out being able to put me in a room I already paid for. I demanded him give me a paper with his name on it and with some info. He did give a print out with very little info on it with in writing his name and “refund will be issued”. Upon reviewing my statement the next day, they still charged my card for the stay. I disputed with the merchant. This hotel has responded to the merchant that they provided this service to me when in fact they did NOT! I’d be very careful and cautious and not reserve a room with this company. This is not okay!! If I could not give any...