TownePlace Suites by Marriott Dallas DFW Airport North/Grapevine — Hotel in Grapevine

If there is still complaints of dog noises, I've been gine since 6:30am. So, I handed the keys in for checkout around 6:30am and left. Yet, they just called saying that housekeeping heard my dog's at 2:49ish pm when I am home with them in San Antonio. Another example of the right hand not knowing what the left hand is doing here at this place. Unprofessionl. I have enough to deal with having stage 1 lung cancer, for now, and intercranial pressure with PTSD and recently tested and diagnosed ADHD as of Jan 2025. I also have the printed proof the managers lied about the pet fee. They refuse to give her name for my ADA complaint. The manager is trying to charge me 4 times, 2 per dog, for the pets. Claiming for potential incidentals and then the pet fee is seperate. That is not true at all. Again, i physically have the copy of thw pet policy I signed. They have 200, 100 per dog. My room had the hot/cold handle in the tub non-stop leaking, paint peeling above the tub, corner gaurd flops like it wants to come off. Plus, they lie straight to your face about the actual pet policy and how much. They hide a separate fee if not a service animal. Both dog's have been under control. The still learning puppy saw humans, he loves to associate, and got excited to where he TRIED to run up to see the humans. The same humans that blocked the backdoor from us the night before, but I'm tattooed and not their "element" in appearance. Even though I'm a veteran with many yrs of documented PTSD/Anxiety/ADHD. Yet the other guy was more their element as a no tattoo having well dressed person. My dog's only bark during the day as people are leaving their rooms when I'm at work for a company thing. The one dog cannot be boarded and he is the unpredictable one with health issues like hyperthyroidism and more. They sided on one side while hearing nothing. Yes, my dog's got under my feet by the elevator to where ai fell down and still had them under control. All while this guy followed me down the hallway running his mouth about controlling a dog. I told him he's a puppy still learning that was never out of hand or aggressive. The unpredictable one ignored them. The following me up the hallway and running the mouth caused the chaos of the dog's under my feet at the elevator in which I fell. From there, I did get angry. American's With Disabilities Act protects documented PTSD veterans and other mental health issues. They're violating such at this hotel. In which an ADA and EEOC complaint is being filed. It will also go public. Last time I was here with them, I left expensive dog food for the health issue boy both eat, food container, Kong toys, bones, and bowls in the food container by the dining room table. I did as instructed by the front desk and did the online report. The manager said housekeeping found nothing. Because they stole it and didn't hand it in as they are required. The manager doesn't even know what the right and left hand are doing. She told me they didn't have the company payment authorization yet when they did, causing a fiasco with the company. They're making me check out with 2 dog's to sit in a vehicle for hours while I finish my last day at work here to obtain the one minimum certification needed to fully do my job without issue. If I don't finish the class, I don't get certified, and the company gets unhappy. The one guy that has lived at this place for 10 yrs is a good guy though. He gets that there is 3 sides to every story. My side, their side, and in the middle is the truth with the incident with the hallway stalker and backdoor blocker. Again, the dog's don't bark after 2:30 pm at all because I'm back. Unless they hear a bang and I immediately get on them to stop and they do because I'm there. During the day, people are checking our and housekeeping is in the hallway while I'm getting this last needed certificate done. I won't be back. Polish a turd and it's still a turd.Plus, you can hear people banging around like last night when trying to sleep and agitatingmy boys. I didn't defend this type of being in...

Another guest was given access to our room. She unlocked the door with her key card and walked in on me changing. This is totally unacceptable. The entire stay a nightmare. But this happening to me was appalling. You are suppose to be able to feel safe and secure in your room. This is the room you leave to go explore where ever you’re staying. This, leaving all your belonging in the “secured” room. But not this time. We checked in Friday evening at 6:00. We pulled and into the parking lot and was stopped by parking personnel directing hotel guest to the very BACK for limited parking. The hotel was having Christmas parties and giving all the attendees the up close parking. Not the residence who just paid $245 for two nights. We had to park in the grass and walk a long ways to the door both nights. Upon our arrival we parked in the grass as directed by the parking lot attendant. She told us there was a door in the back of the hotel that would let us in. I told her we haven’t checked in yet and she said that would be fine, someone would let us in. Well we stood there at the back door because it requires a key card to unlock it and get it. We were just arriving at 6:00pm for check in. We waited until another hotel guest finally let us in. They laughed and said this is ridiculous because they had to do the exact same thing as us. We checked in easily once inside. I have the recipe it’s my ID and a credit card for file. The bathroom had mold building up behind the hung mirror and on the wall by the light switch and sink. He let it go because it wasn’t only two nights. Friday nights check in was so unorganized. Saturday was a distaster when another guest walked in on me changing. It was around 9pm when this happened. She was embarrassed and immediately walked out as I snuck behind the corner of the room so I wasn’t exposing my body to her. O was so embarrassed. The front desk never called to apologize about the mishap. They just swept it all under the rug. We went to sleep and never left the room that night. The next day we went out for breakfast and when we got back we were LOCKED out of our own room. So back down the elevator we went to the front desk and and told her our keycards were not working. She said she was sorry and gave us new key cards. I asked her why they weren’t working and explained what happened last night and how disappointed we were with that situation and no sympathizing towards us. Now we were even more mad because they deactivated our key cards and once again didn’t alert us. After explaining everything to the front desk clerk, all she said was sorry and said she could give us a free breakfast at the bistro. Uhhh what?? We had no parking available both night, waited outside in the cold to get inside for check in, had another guest walk into MY PAID room and see me changing and let our cards key deactivated and not tell us sorry or alert us. All you want to give us is a sorry and a free breakfast. Absolutely absurd. We will never affiliate are stays with the Marriott ever again. Complete chaos and terrible customer service. You advertise an outdoor fire pit outside by the pool, which we looked forward too. According to your bistro staff, it supposedly wasn’t even working. It’s cold out.... fix...

I have stayed here before with my mother and had a good experience. I was told they are going to remodel as the hotel has been outdated, but they have not. All that they have done was paint the exterior. ||The hotel has front desk employees ONLY at the Courtyard side with NO EMPLOYEES on the TownePlace side to monitor pedestrians coming in and out of the doors on that side of the hotel which is a SECURITY RISK! I saw some "characters" coming and going that were clearly up to no good as one could not stop fidgeting with themselves and the other was chewing at something that was not in his mouth, clearly a sign of someone on narcotics. Sure they will claim to have CAMERAS, but ALL businesses have cameras, but having actual employees to report things to in close proximity allows one to feel SAFE AND SECURE while at their hotel.||For the hotel being as outdated for a TownePlace as this one is, they do a decent job upkeeping the rooms. ||||I had 2 issues during my stay:||||1.) A guest was openly smoking in their room which is a violation of the "hotel policy." and I was told by someone at the Courtyard front desk, "We will have housekeeping investigate the hallway." The hallway? You MUST knock on a door and have the guest open the door to CONFIRM the guest is in violation of your hotel policy, NOT simply walking the hallway. The hotel doors are heavy and well-isolated. I offered to have them enter my room to confirm and smell it for themselves and was told, "Housekeeping will walk over and take a look." I have asthma and upper respiratory issues so smoking makes it very uncomfortable and hard to breathe. ||Why is the hotel's ONLY remedy to this situation was to have me move rooms when they can remove someone for violating health regulations and their own hotel policy? ||How about getting one of the managers sitting in the back office to investigate and actually knock on the doors of the 2 rooms on either side of my room to FIND the violator and actually ADDRESS THE ISSUE?||Management and the employees at the Courtyard front desk could careless nor be bothered to help a guest find solace. ||||2.) Roaches. ||||Multiple roaches were in my room. I was only able to get a picture of one (please see picture). ||Was there ANY form of remedy/compensation for the roaches? HELL NO! "Someone will be available to spray tomorrow" was the ONLY response received from the Courtyard front desk employees.||I made sure to contact the Courtyard front desk to have an employee come and see for a fact that there were roaches in my room both times.||||I understand bugs and roaches are normal in Texas. But when it is MORE THAN ONE and there was NO form of remedy/compensation for the dirty conditions brought by roaches and bugs tracking all over the room was disheartening. Again, the general, "No one cares nor cares to be bothered" was my only attitude from...