Four Points by Sheraton Greensboro Airport — Hotel in Greensboro

Long post

I came a little early to try and check in. About 1:30. There were 2 front desk agents there. One was at the computer, another sitting down. I was greeted with “How can I help you?” I asked if there were any rooms were ready for an early check in. She asked for my information and a few seconds later stated that there were no rooms ready yet. I asked for a complimentary upgrade, thinking that a suite would be available at that time. She said no. I asked when a room would be available. She said around 3. So I go back to my vehicle. The front desk agents that were there at this time just seemed like they came to do their job and go home. Not much interest. They weren’t rude, but outstanding customer service was lacking.

I sat there for a few minutes conversing. Then I notice a guest walk in with a suitcase. They didn’t exit back out. That indicates that they were able to check in. Another guest pulls up in the front right behind me, and comes out a few minutes later grabbing belongings from the car. I wondered if he was able to check in also, because who grabs belongings from their car if they are not able to check in?

I let it go and drive to the store. I come back at 3:05pm, expecting for my room to be ready. The other agent that was sitting down earlier was up and walking around at this time, and I attempted to check in. They told me that the room STILL WASNT READY!

I asked again for a complimentary upgrade, she tells me that it is only for preferred members. 5 minutes later they tell me that the room is ready. That’s odd. I’ve worked in a hotel before. Cleaners normally get there in the morning. Unless they were letting people check in before 3pm and all the rooms that had gotten clean were checked into before that time.

A gentleman that was cleaning the front area came to the desk to check me in. He collected my information, and thanked me for being a member of Marriott for all the years I have been staying there. I explained to him that the card I reserved the room with is not the card I want to pay with and I wanted to change that card. He stated that I could do that at check out.

I gave him a card for incidentals, not knowing that the card would add a pending hold for $100. He didn’t tell me that until after I swiped my card. That was news! He should have led with that! So we used my spouses card because my credit card wouldn’t accept the charge even though the funds were there.

We finally check in and head to the room about 3:15. It was a beautiful room and very clean! They had Netflix, YouTube and pandora music on the TV. The shower was very light pressure and the build seemed to be a little loose, but it did what it needed to do.

There is also ample parking. There were plenty of spaces.

The next morning we head to breakfast. I didnt think that it would be a charge but this was my first time staying in a bonvoy hotel. I see that there is a charge for bacon for $6. We opt to eat breakfast when we check out. The prices were expensive for a la cart items!

I go to the desk to rectify the issue with the card, because I got a notification that the card I reserved the room with was attempted a charge for the room rate at 12pm the day before. Before I even checked in! I have never seen a hotel charge before even checking in. The front desk agent said that it might charge for incidentals again so I should wait until I checked out. I wanted to avoid this, that’s why I asked to change the card on check in so that the check out would be seamless.

So once we check out and I pay for the room, my spouse checks her bank account and there is an ADDITIONAL charge for $130! This is after I used my card to pay. That’s now $230 that was pending on her card. We call the hotel and the agent doesn’t have a clue as to why we were charged twice, “ probably for the room rate”, he says. There was no communication with any of the money we had to swipe our card for. That takes this experience from a...

If I could give this hotel 0 stars I would give it negative stars. Our stay was horrible from the time we walked in until the time we walked out. Let me first start by saying I booked my hotel through Expedia. Upon our arrival I was told my room hadn’t been paid for. I provided my receipt which stated that my room had been paid for at this point the lady at the front desk insisted that this meant nothing and said if I didn’t want my card charged again I would need to call Expedia and have them pay them before I could get my keys. So, I spent the next hour sitting in the hotel lobby on hold with Expedia. When I finally get through and they think they have a solution, the lady at the front desk said they still didn’t actually receive the payment and she had already hung up the phone and therefore I needed to call customer service and do this whole process over again. We were going to a concert in s few hours so I begged the lady to give us the keys and just hold my card until I could sort this out (although I didn’t feel like this was my problem to be dealing with anyway since I booked a room and the miscommunication was between Expedia and the hotel) so they file my card and check me in and give me the keys. Fast forward to 2 am and I get to my door and the keys won’t work. I go downstairs and explain my problem to the lady at the front desk. She said she knew I was locked out because she had deactivated my room keys herself. I couldn’t understand why she had locked me out when I had been given keys and checked in earlier that day. The night manager said that I had not been checked in at all by the daytime manager and my room still was not paid for so she locked us out. She went further to tell me “this is what you get for buying rooms through a third party” multiple times. I was freaking out at this point because I’m locked out of my room with ALL of my things and this rude night manager is insinuating that this whole thing is my fault. Not only was she extremely rude, she again made me put my card information into the system and told me I was going to have to call customer service if I didn’t want to be charged. At this point I was livid. When I finally got into my room I just needed to sleep and to my surprise I woke up to find that the daytime manager had contacted Expedia herself and she had “hopefully” fixed my problem. Why this wasn’t done in the first place and I had to spend my entire night on the phone with customer service in a hotel lobby is beyond me. Why she still isn’t sure if the problem was resolved still beyond me. The entire staff was rude and so unhelpful. At 2 am when I was downstairs there was a male worker in the lobby who kept interrupting me to discuss when he was leaving and what he needed to do before he left to which I was asked to hold on while they talked. As I’m standing there she asked me to move out of the way while she rang up some people behind me buying water. She said then “she’s just waiting because she has to pay for her room.” The only good thing I can say is that the room was clean for the most part. The water in the shower ran brown for the first 5 minutes which was disgusting. Our TV wouldn’t work, there were no trash bags in the trash cans, and the elevator didn’t work once in our time being there. Definitely wouldn’t recommend staying here to...

First and last time staying here. No one spoke or anything coming in. Checking in lady was so confused it was pathetic. Did give me room rate and I had to ask what the total was before I paid. Was not told where anything thing in the hotel other than restaurant and bar. Not even which way to go when I get off the only elevator to get to my room, vending machine and ice don’t exist for some reason. A gentleman before me was having an issue with his check in and seemed very upset. Got to the room dropped things off and left. Came back toilet didn’t flush after being used, called the front desk to move to another room,was asked several times what room I was in, was hung up on, called back, still asked me my room number and name, could not find me for some reason in the computer, then was told if we hang up again we will call you back. Finally found a room to move to, was told I could come get the key, they said I’ll bring it to you. Returned the key after moving, not greeted, no thank you or nothing. Decided to go to the bar and restaurant. Took forever for the lady to say anything or acknowledge that we were in there. Still didn’t greet us, finally got to order a drink and a pretzel after bout ten minutes standing at the bar. Drink took about 15 min to prepare pretzel took much much longer to prepare, was told sbout 15 min later the wrong pretzel was was made and the right one was coming, finally got the disappointing pretzel that took forever to prepare. I thought it was hand made, it took so long to prepare, worse pretzel I ever tasted in my entire life. Called the lady over and asked to have it removed from bill, paid and left. Went back to room, when getting ready for bed, no sheets for the pullout, just 8 pillow case inside of blanket. Not sure anbout another night here in the future. Make up or lipstick is on the comforter, decided not to call because just fed up at this point with everything. It is sad to see how much the difference it was in customer service. No excuse about being newly opened. I can’t believe I was not notified about no ice or vending machines being b property. Worse hotel stay ever!!!!! Soooo disappointed in this hotel. I’m not sure if I would stay my second night. Could upload the picture of the comforter but just ptitful!!!! Very unprofessional staff! Calling now to check availability for other hotels! Anywhere but 4 Points Sheraton. RUN!!!!! Not worth the headache! Wow! Breakfast was included in stay? Made reservation so long and didn’t even know. Was not mentioned when checking in. Please remove all pictures of how the inside of a room will look. It’s fabricated for real. Great now some loud machine is being used apparently that woke me up. Noise is constant...