Bojangles — Restaurant in Greensboro

The overall Bojangle’s experience in the Triad has been a complete let down. At this particular location, I attempted to do mobile order only to have it canceled within 4 minutes of it being accepted by the store. I went inside the restaurant and retried it, but it canceled again. Asked the manager & she was like “it is what it is”. With that, we proceeded to order inside & the guy who was taking the order was confused on many levels. So we made it simple & ordered sausage, egg and cheese on a light biscuit. Needless to say our biscuit wasn’t light and he asked if we wanted seasoning on the fries, we told him yes but of course they were handed to us with no seasoning on them. The kicker for me was watching someone at the drive through window keep being told that their car was declined, cashier tried it 8 times and each time the man told her it was being taken out of his account. He kindly (in A very irritated way) showed her his bank app. She said well, nothing I can do sir. And said he could come back for a refund the next day with the GM because she couldn’t do anything more. Not a happy but still hungry customer! I suppose for me, the delivery could have been more softer nicer . Sometimes it’s not what you say but how you say it. Customer service sucked! The food sucked thus making the atmosphere of the entire eatery sucky also!

And the manager wouldn’t even honor my free...

I come here once a week or more every single week. Last 2 times I didn't get my biscuits (idk if it was just a mistake or if they were not supplied with enough tho). Just went tho and now they have a new "AI" ordering system thru the mic at the big menu. The prices were just raised for the food last year but adding AI (and not lowering prices) allows them to make more money by having less people work to pay them, making it easier on the people there who do in fact work hard on the work they do have to do, but it makes for a worse experience as I don't have the option when prompted to order to just talk to a person initially. I'd like to be able to ask a real person if they have biscuits and whatnot, or if the AI places the order wrong I would not be able to immedietly correct it, or if I order a Cajun biscuit and it's gonna take like 10 minutes I won't have a person to let me know ahead of time so I can decide if I want to get something else and not wait as long at the mic.

The AI train always crashes, so invest in your hard working people and their opportunities, or lower your prices. Most working people around here know the people in the store bust their ass and deserve the best they can get, but this new system will result in many people abandoning the drive-thru or Bojangles...

Just received the worst customer service from this location. I would stay away from they don’t handle food properly AT ALL!! We order two fish sandwiches and received old reheated fish sandwiches that taste like pure oil. Literally could catch food poisoning with the way the handle food here.

I went back to get a refund and the so called manager made it more about the missing fry from my bag then about the actual service failure of the quality of food they are allowing people to buy! When I made mention of the doors being locked(I tried going inside to request food be remade) he told me they doesn’t have staff to accommodate inside dining?! But there were literally 5-6 staff members walking around.

What upsets me most is they are allowing people to buy old food yet when I came back there was someone waiting by the back door, for the same girl I saw reheating my food, and she walks out and gives a guy a big family box of food. This location needs to be investigated to say the least. They can cook hot food for friends but are serving old reheated food to the paying public!

The manager who I requested the refund from refused to give me back my receipt or tell me his name. I have NEVER experienced such rude and blatant disrespect from a...