Mattress Firm Outlet - Greenwood — Hotel in Greenwood

My mother recently had a major stroke where now she can only use her left hand Hospice provided us with a hospital bed but only after three weeks it sunk in the middle. We tried multiple ideas to no avail. I was looking for a mattress that would work with the hospital bed. The young man who helped me was very knowledgeable and thoughtful as you hate to buy something not knowing how long the use of it would be. The salesman also went out of his was suggesting a 5 sided protection cover. Although there was not a mattress in the store he called your warehouse and found that I could get it by tomorrow. Knowing mom will be so comfortable by tomorrow night was a great relief! Could not had done it without his outgoing personality and understanding

I do want to comment that the other young salesperson was Not wearing his mask over his nose. Being in the medical profession I found this to be not only disturbing but dangerous. Perhaps you could have him sit in an icu where COVID patients die without ever seeing their loved ones. I would educate on the importance of wearing his mask properly.

Why I think I will like the mattress I purchased : my mother is not able to communicate verbally trying to recognize her comfort is only possible from non verbal actions. My one concern has been when we turn her to her side is the shoulder resting on the mattress hurting. She is 93 yo and most probably has degenerative disease especially in her shoulder joints. When I expressed this concern your employee geared me toward a memory foam mattress that will mold to the body. I will feel good knowing her shoulder will be comfortable against this mattress. I would like to suggest that future we employees spend time working under him during orientation. Thank you for your product. and hiring of the salesman who helped my...

This review is based on the quality of service I experienced at Mattress Firm. I went in knowing pretty much what I wanted, but I had some questions. Jenna was the first person I spoke to and she did not make me feel pressured to buy anything. She answered all the questions I had and told me about different discounts. I went home to think everything over and then came back a few days later. Jenna and Britin helped me purchase the Purple Hybrid Premier 3 mattress, mattress protector, Harmony Pillow, and SoftStretch Sheets. Setting up delivery for the mattress was simple and they took my old mattress out. The delivery tracker, however did not update correctly for the arrival time. I received a text they would arrive in 30 minutes and they were here in less than 5. My other items were delivered separately. I had received everything except the mattress protector, so I called Mattress Firm and Liz answered. Liz looked into my issue immediately, found out it had been delivered to my house, but apparently someone in my neighborhood stole the package. Liz was very personable, fixed my issue right away, and had a new one sent my way. I have since installed an outside camera and was able to get my package. Overall Mattress Firm's team members are very nice and get things taken care of for you without pressuring you into anything. I would recommend going if you are needing a...

I had a 20 plus year old pillow top medium firm queen mattress. After a bad injury, and diagnosed early this year with sleep apnea, I began to realize how bad my mattress was. Reluctant to look for a replacement and bed mattress features have changed a lot in 21 years, I went to mattress firm because it had high ratings. Originally planned on spending 500 to 700 for a basic mattress. My salesman helped me narrow down the firmness I needed, and while I was looking at a standard pillow top mattress, he took the initiative to check the warehouse for any other possible matches that had arrived there. This was great timing as they were promoting a Labor Day sale. It turned out my salesman found the warehouse had a mattress that was the firmness and size needed, but unlike the standard pillow top I was about to buy, this one had a memory foam pillow top, and the heating and cooling layer feature for just a little more in price. I agreed to go with it. It was delivered promptly next morning. Just simply sitting on it the difference was night and day in comparison to my old one. Now I know why the store has high ratings, and they certainly earned mine....