Panera Bread — Restaurant in Greenwood

This review isn’t for guests to read specifically but feel free. It’s for Panera corporate office to see if they are gonna do anything about how their staff are handling customer issues. PAM WORKER MICHAEL MANAGER ANDREW GM

So I have a Panera sip club membership through my phone number and I have since January 2025. I let my girlfriend use my subscription because she works across the street from this Panera location and it is great value. This morning on 6/27 she went to get coffee and she asked one of the workers, Pam, for a coffee cup. Pam did not let my girlfriend ask what she needed, she only said “what do you need” instead of something that someone who’s at work should say, like “yes may I help you?” Pam thought it would be great customer service to slam the plastic cup down on the counter instead of handing to my girlfriend or putting it down like any normal person on the clock would. My girlfriend then said to the manager “that wasn’t very nice” Pam then went on to confront my girlfriend and asked her what she said to the manager. She told Pam that she said what Pam did wasn’t very nice. She then said to my girlfriend “I gave you your cup” and then walked to across the counter.

She filled her coffee up and realized the liquid sugar was out. She Asked for Michael who was at the pastry section for liquid sugar. She asked for his name and he HUFFED, AND POINTED AT HIS NAMETAG. he said, “what is this all about?” In a condescending tone to which she said “it’s very obvious you’re aware of the situation” he was literally behind the counter and then proceeded to talk about my girlfriend with Pam while she’s at the ice station getting coffee. This just proves that their leadership is comfortable with their employees mistreating their customers. Is it too much to ask to get good customer service anymore? At this point I just cannot believe this is a real restaurant with people that go here and expect good service. It has proven to be a joke of a staff and establishment.

In the afternoon she went back to get more coffee and said I wanted to speak with someone else. I want to give recognition to Trent, who was very professional and made sure she got the person she needed for assistance. Unfortunately, he was wrong. Andrew the GM came out and while she was speaking with him about the bad experience, he did not apologize, he did not offer any empathy or accountability, and he sat there with a smug smirk, only looking at me and not speaking. She apologized and let them know she will be contacting corporate. This is an awful place to expect customer service from. If the customers are treated like this, I can only imagine what the employees are going through. It makes sense honestly with the way Andrew is running the restaurant, he has no leadership skills whatsoever. Shoutout to Trent for being the only competent person in the story. I hope Panera Corporate reads this and does something about it.

She is a regular and orders from this location almost daily. They know her ticket name by now, because it’s my name. It’s what comes up on the ticket for the sup club. It’s disheartening to see people treat her this way especially when all she wants is her coffee and someone to be...

I've been to dozens of Panera Bread restaurants throughout the United States and regretfully, this is by far the worst for customer service. I say regretfully because this one is nearest my home and also the one I frequent the least. I continue to eat at Panera Bread because I love their food. If this location were my first/second impression, I would never go to a Panera again. This is the only Panera that asks for a tip for the cashier. You order your food and you pick up your food. I arrived today and there were 13 employees behind the counter. I was the only one in line and it took 3 minutes for someone to ask for my order while he visibly inconvenienced as he made known through his conversation with another Panera employee while he was taking my order. If you love there food, do yourself a favor and order online for home delivery. Edited to add... I came back two days after my last review after speaking with Panera Bread corporate customer relations. I was told they would immediately send their regional manager to address the issues. If they did, it didn't work. The cashier took 45 seconds to enter my Greek salad without tomatoes after confirming that's what I wanted three times. The lady wearing the orange ball cap preparing food had a fit and threw everything off the counter onto the floor (next to the cash registers). A customer received a defective bag of chips and the lady yelled for him to sit down and that they would bring him a new bag... while we were trying to order. Another guy threw a metal pan on the floor near the kitchen door (my photo shows the floor every customer sees as they get their drinks). This will be my last visit to...

Update: I had a gift card so visited for a quick dinner. When we arrived several staff were behind the counter but no one acknowledged our presence. We realized there was a kiosk now to place our order. We ordered and paid. The food came out quickly but we had to ask for drink cups and bakery items that were ordered. I ordered the teriyaki chicken bowl, which was good, but a very small portion for 13.00+ tax. Overall, the service was poor at best and the food was NOT worth the money. Thank goodness it was a gift card! Original Review: I visited this location around 3:00 pm, so it wasn't during peak hours. That staff was distracted with cleaning, but did stop to take my order. I ordered a blueberry peach smoothie which with tax was over $6.00. The drink took some time to make and was in a small 12 oz cup that was 3/4 full. I needed to use the internet while there. It wasn't working, so I asked the staff member about it. She explained it often didn't work and she didn't know how to help. The restaurant was a little messy, but maybe it was from the lunch crowd? I finished my smoothie and left as quickly...