Ashworth by the Sea — Hotel in Hampton

Your hotel ruined my first family vacation. We were supposed to stay at your hotel 6/25-6/27 however due to our room we did not. This trip first of all was booked months prior to this due to a wedding for my sister in law that was supposed to happen. She ended up canceling her wedding and we were stuck with a 800$ room we no longer needed. I contacted the hotel and booking.com and no one was willing to help me or listen to my reasoning. Because of this we had lost our baby sitters and were forced to take our 3 kids, 5, 2, &4 months with us. We decided we would make the best of it and have our first family vacation. I never knew the amount of stress planning a vacation with 3 kids would be never mind stopping and going grocery shopping on our way. Plus trying to find dinner before arriving that both kids would eat. But we finally made it and were excited to 1. get out the car and 2. To start our mini vacation. We have had some difficult living situations for the past year due to covid and we all needed a break! Check in was great the host was very nice and so was the parking attendant. However our room was anything but nice. Not only was it extremely small but for the money we had to pay for it I was extremely disappointed. Then to find that there was a old cup on the balcony full of used cigarette butts, yellow stains on our sheets, and a sliding door that wouldn't lock just made it worse. We decided to try to make the best of it and head to the beach with everyone. We got all packed up and went to leave and our door wouldn't stay shut. No need for a room key in 216 since you can just push on the door and it opens right up. I was floored! Not only was the trip stressful to get there and then off to a bad start but we now had to deal with this! I went down and spoke to the front desk to inform we needed a new room or a refund because we couldn't stay in that room. I was told all they could do was a refund because they had no rooms.......I'm sorry but both my husband and I had to take time off of work for this vacation, we have kids who were so excited to go on a mini vacation with mom and dad and spend the weekend at the beach. Our trip was ruined! No other hotel anywhere near Hampton had vacancies! 6pm I'm struggling to find something, anywhere to try and salvage this. Nothing! Went to the hotels throughout the beach that said vacant but none could accommodate a family of 5. So here I am with a child crying his eyes out because were back home and me feeling like the worst mother in the world. I don't even know what else to say other than this is completely unacceptable. Worst experience I've ever had. Can't call our bosses and beg for the time lost to use for future trips, can't fix my sons feelings. This was an awful experience that could have been avoided! Save your money for something better!!!! Not to mention the awful quality of the rooms. Peeling wallpaper and cracked ceiling are something I don't expect to see when I'm paying...

This hotel is NOT a 3.9 star hotel it is highly misrepresented!!! And it's highway robbery staying here. I highly advise anyone looking, DO NOT BOOK HERE.

First, I used a third party (normally I've had fine experiences but this became a barrier). I paid almost $700 for two nights (once parking and fees were all said and done).

I arrived and the two front desk staff were highly unprofessional. Then, I get to my room (which clearly was an emergency backup room- I think they make a lot of money off of the third party bookings and make the reservations non-refundable so you can't get a refund when you have a crappy experience), and the toilet was full of mildew! Not just a ring, it was disgusting. The faucets were loose and dripped and the bathroom looked like it clearly needs some attention.

All over the bathroom, I could clearly see long dark hair all over floor and throughout the floor of the room.

Throughout my stay, I had to wear socks or shoes while in my room because walking on the floor after a shower from the bed to the bathroom just once, made my feet BLACK with dirt. This room was clearly not cleaned.

The walls are thin you can hear everything in the rooms next to you, and the staff start moving carts and slamming doors first thing in the morning- so good luck getting any sleep.

This hotel is seen as the nicest hotel on the strip, from what I heard from staff and locals, but it is NOT worth the price. It's basically like a dumpy motel room you'd find along a remote highway. I hear the only saving grace is their restaurant and a handful of non-temp staff (which by the way is how they operate, using temp staff- especially international students- which is why they're low staffed and inconsistent with quality, the training and quality expectations are non-existent), and you can dine at the restaurant without booking a room.

Upon checkout I spoke to the assistant manager about the issues and she said she could allow a partial refund. However, because I booked with a third party they couldn't give the refund directly to me, I had to process it through the third party I booked with. That process requires a written statement from the hotel, which was never provided despite them agreeing to over the phone. I called and emailed, and no response.

Save yourself the risk and don't use third parties to book on this strip, and pick anywhere else to stay. I wouldn't have left a review if they made it right, but they didn't, clearly their reputation and service quality is slipping, all to save a few bucks it seems. Save yourself...

The only reason why I’m giving the hotel 2 stars rather than 1 star is because all of the staff that we encountered were very friendly and sweet. The maintenance man (I believe his name was David) was so sweet and helped us out when we needed to borrow some tools to assemble our son’s beach wagon and didn’t have the tools with us. Unfortunately that was the only really positive part about staying here, besides the location. Location is great. We stayed for 2 nights.

We are a family of 3 (myself, my husband, and our 17 month old toddler). First it started off where we were waiting at least 30 minutes for a luggage cart to bring out things to our room. Most guests weren’t bringing them back and were leaving them in the hallways when they were done. They should have staff escort you with your luggage cart to your room to avoid this problem. When we got to our room, while it smelled clean when you first walked in, we noticed it was dirty. The floors clearly hadn’t been vacuumed and there was sand everywhere. Our son crawls at times and his hands were disgusting. The bathtub also had sand in it, and there was a leftover wet wash cloth in it from a previous guest that had used the shower, so it was clear the bathroom wasn’t cleaned. I went to the front desk and asked them to clean our room while we were away at dinner. When we came back, the room had been vacuumed, but there was STILL a wet washcloth in the bathtub. The room was also extremely small compared to how it looks online. We had to move some furniture around just to be able to fit our son’s pack and play for him to sleep in.

Our bed frame was horrible. The mattress was comfortable, but something was wrong with the bed frame so that every time one person moved even slightly, it sounded like grinding metal. So that woke each of us up numerous times during the night. We also heard VERY loud banging from something throughout the night on one of the nights, and then it was more intermittent the second night. So neither of us slept well at all for this trip. Thankfully the baby slept through it. The TV stopped working the morning we were supposed to leave. It wouldn’t connect to any channels. Also, it’s supposed to be a non-smoking facility and the hallway leading to our room absolutely stunk of cigarettes.

This hotel is expensive and did not live up to our expectations at all. The dirtiness alone was such a huge turnoff, and it was just downhill from there. We won’t...