Residence Inn by Marriott Houston West/Energy Corridor — Hotel in Houston

Great check in even though I was late in the evening. As a Marriott Gold, the front desk agent did not thank me for being a gold member as required by Marriott, however when I checked in on the app two days prior, I sent a message about my Gold Status upgrade and whoever responded thanked me and upgraded me from a studio to a 1 bedroom suite. The photos online are a bit confusing. Playing around with the photos it appears only the two bedroom has a full-on oven and range, everyone else gets a two-burner hot point and microwave. There were no skillets in the room, so no making your own bacon and eggs. That is fine as there is a complementary hot and cold breakfast. There is only one garbage can under the desk, none in the kitchen, bedroom, or bathroom. What is misleading is housekeeping. When I checked in online, I confirmed daily housekeeping. I spoke on Saturday around lunchtime with one of the rudest desk clerks I have ever come across in all my travels. I specifically asked, "how much longer before housekeeping gets to my room." After she replied with, "I do not know I am not housekeeping, she then told me, "You do not get housekeeping daily, it is every other day. Since you checked in only last night you do not get it until Sunday." I left the desk and went back to the room and laid down for a bit after putting my do not disturb sign out. I hear a rapping at the door, and it is housekeeping. Upset the sign was ignored and I woken up, I told her, "Obviously you did not see the sign on the door," and shut the door. Just as I had drifted back off to sleep the desk clerk called me saying housekeeping was just there. I told her the sign was out and she said, "our policy is if housekeeping is requested the ignore any signs." I have majored in and worked in hotels for many years and that is a liability waiting to happen if they barge in a room while something requiring privacy is going on.|Monday, as I had asked daily over the weekend when they plan on cleaning the pool as it is very green. All weekend I was told hopefully today. Monday the front desk agent had a slip of the tongue and caught himself by saying, "It's a cost I mean hopefully they can get someone out today." On my final night, the AC wasn't working and the TV remotes weren't working. Up came the front desk agent and the maintenance person. They kept fiddling with the TV as I kept saying it is like the batteries aren't working. They go to work on the AC. I was asked what I was trying to set it at and said 63. Middle of the night I was freezing. They had set it at 53. Finally, I got them to hear me about the remotes. The agent told maintenance to go to another room and swap the remotes. She went back to the front desk and when maintenance returned, he barged in the room. No knocking, no announcement. This is how hotels get sued. I was wanting to make this my new Houston goto hotel and first impressions mean a lot to me. So far the first impression was...

Great check in even though I was late in the evening. As a Marriott Gold, the front desk agent did not thank me for being a gold member as required by Marriott, however when I checked in on the app two days prior, I sent a message about my Gold Status upgrade and whoever responded thanked me and upgraded me from a studio to a 1 bedroom suite. The photos online are a bit confusing. Playing around with the photos it appears only the two bedroom has a full-on oven and range, everyone else gets a two-burner hot point and microwave. There were no skillets in the room, so no making your own bacon and eggs. That is fine as there is a complementary hot and cold breakfast. There is only one garbage can under the desk, none in the kitchen, bedroom, or bathroom. What is misleading is housekeeping. When I checked in online, I confirmed daily housekeeping. I spoke on Saturday around lunchtime with one of the rudest desk clerks I have ever come across in all my travels. I specifically asked, "how much longer before housekeeping gets to my room." After she replied with, "I do not know I am not housekeeping, she then told me, "You do not get housekeeping daily, it is every other day. Since you checked in only last night you do not get it until Sunday." I left the desk and went back to the room and laid down for a bit after putting my do not disturb sign out. I hear a rapping at the door, and it is housekeeping. Upset the sign was ignored and I woken up, I told her, "Obviously you did not see the sign on the door," and shut the door. Just as I had drifted back off to sleep the desk clerk called me saying housekeeping was just there. I told her the sign was out and she said, "our policy is if housekeeping is requested the ignore any signs." I have majored in and worked in hotels for many years and that is a liability waiting to happen if they barge in a room while something requiring privacy is going on.|Monday, as I had asked daily over the weekend when they plan on cleaning the pool as it is very green. All weekend I was told hopefully today. Monday the front desk agent had a slip of the tongue and caught himself by saying, "It's a cost I mean hopefully they can get someone out today." On my final night, the AC wasn't working and the TV remotes weren't working. Up came the front desk agent and the maintenance person. They kept fiddling with the TV as I kept saying it is like the batteries aren't working. They go to work on the AC. I was asked what I was trying to set it at and said 63. Middle of the night I was freezing. They had set it at 53. Finally, I got them to hear me about the remotes. The agent told maintenance to go to another room and swap the remotes. She went back to the front desk and when maintenance returned, he barged in the room. No knocking, no announcement. This is how hotels get sued. I was wanting to make this my new Houston goto hotel and first impressions mean a lot to me. So far the first impression was...

We were so disappointed when we arrived. After a long day of traveling we arrived at the hotel ready to rest. When we went to check in, the room wasn't ready.The excuse that was given to us by one of the front desk associates, was that the prior family that checked out did it late and they weren't aware of it. Honestly, I was exhausted we had 2 children on the spectrum that were so irritable and ready to rest that I was basically at my breaking point. We asked how long will they need to clean the room and she said 15 mins. So we figured we made it this far what's another 15 minutes? We came back after the 15 minute wait time only to find out that the room STILL wasn't ready! So we decided to take the kids too Walmart to stretch their legs and grab a few things. We returned an hour later and the room STILL wasn't ready!!! After about 5 minutes the housekeeper finally came down and said that the room was ready. I was livid but I didn't say anything. I l kept my cool. The part that bothers me is, when we checked out at noon the housekeeper was outside of our door waiting to come in to clean. This led me to believe that we were either lied to when we arrived or they really never checked on that family before us. I'd rather them take responsibility and just say we didn't have the room ready because they are short staffed instead of blaming a guest. Now granted when we finally were able to go up to our room it was nice and clean. Smelled lovely and classical music was playing.

Wi-fi was terrible. They said it was free but if you wanted speed you needed to pay extra. Thank God for my personal hot spot. You would think that if people are paying for the 2 bedroom they would have access to better wifi but I guess not, we could barely get a clean room on time!

The complimentary breakfast was a waste and the Coffee was gross. I'm not sure if the pot was properly cleaned or if i the operator just needed some training on how to make coffee. Whatever the reason was it needed to be dumped out.

Two positive things are, when we needed additional towels they were prompt and the lobby was beautiful. Our first impression, as far as service goes wasn't the best I doubt we would choose this location again in the...