Xhale Resort & Spa - Massage Idaho Falls — Hotel in Idaho Falls

I have been to 3 different massage places, Massage Envy is 'get on the table here is your massage, get out'. OK massage but not a lot of relaxing going on, very assembly line feeling.

Xhale was I thought great at first but having been to 3 of the massage therapist I found one who was great two that did not give me the deep massage I wanted but each told me within a few minutes they were married or in a relationship as if somehow that was necessary for a massage. I get that I'm a big scary guy but setting boundaries upfront where no inappropriate comments by me were (or ever would be) made is disconcerting from my point of view, kind of takes away from the 'I just want to relax' feeling when you know the therapist is uncomfortable with you. It's that feeling you are not really welcome (even though you are paying to be there). So if your a guy I would go somewhere else or take your wife for a couples massage where the massage therapist can feel comfortable, after all aren't we paying to make sure the therapist is relaxed and comfortable? I would think after a while a therapist would look at the client as just another body but if your male go somewhere else where you feel wanted and not as if you are up to something. Man hating is popular pastime today but I just want a massage nothing else.

Cure Touch is where I go now weekly, with a therapist name Kara who does a great deep massage, the massage at Massage Envy and Xhale are 50 minutes long at Cure Touch the are 60 minutes long an extra 10 minutes my old body needs. Kara is cheerful and smiling when I show up and gives me the deep massage I want/need. I love chatting with her even seen pictures of her Christmas tree after the massage. But she is also all business when giving a massage, in short she is just a nice person. I feel comfortable around her she does her job and is always pleasant, she gives me exactly 60 minute massage no more no less I pay Cure Touch for a 60 minute massage no more no less. The difference is after seeing Kara I leave feeling relaxed which is what I'm paying for. I also leave her a $15.00 tip because she is worth it. I don't know if this is a big or little tip but like I said her massage is worth it.This in contrast to the other places where I think I have put them out somehow.

To recap, Massage Envy, skip them, Xhale, if your female great place, if your male go to Cure Touch. Cure Touch makes you feel welcome even if...

I went in for a facial today. I was told to be there at 1:00 pm. I walked in the door promptly at 1:00 pm, where no one was available at the front desk to check me in. It took a few minutes to do my paperwork, which I wish I was informed about. I would have been early to do so, as to not cut into my service time. My therapist did not escort me to a room until 15 minutes after I was checked in. The facial did not begin until 1:20. The service was nice. She seemed to preform her job just fine. However, at 1:50 it promptly stopped and I was told my time was up. So my total facial time was 30 minutes. I was charged the full $60.00 for less than half of the 1 hour service that I booked and paid for. I was very disappointed.

I will not go back, and will not be recommending this spa to anyone that I know.

Update: 4/12/2021

I received a phone call from the owner regarding my experience, in which she explained, ad nauseam, that my entire experience was a miscommunication and my own fault for not understanding how scheduling works. Thank you for the follow up. Instead of just agreeing with me, she began to nit-pick the exact minute that my facial started, and how many clients went to the bathroom before or during my appointment (which was never me).

It's worth mentioning that they did nothing to try to compensate me for my wasted time, or to try to make it right by offering any kind of redemption facial or treatment. I will not only never return, but will now strongly encourage people not to go to this spa. They have terrible customer service. They harass their customers on the phone that leave online reviews, and take zero blame for anytime that occurs at their establishment. However, the customer is always wrong. Isn't that how the saying goes...??

This message is for the owner: When calling customers about their good or bad experiences with your spa please ask them about their experience and what you could work on as a spa. Accusing someone of how they perceived your company is not going to solve the problems that you have internally and is usually a solid representation of other customers experiences that are too afraid or busy to...

Zero Stars if I could. Extremely off-putting experience.

My regular massage and nail technician who I visit every two weeks unfortunately closed down her business and moved away. So I am in search of a new Spa to be pampered biweekly.

Called this morning, and after the phone rang for an extended amount of time, a girl named TORI finally answered with a clipped cold greeting. I responded with my usual happy "hi, thank you for coming on the line, how are you doing this morning?" And her immediate response was "um, this is a business." Dripping in annoyance and rudeness..... like yes? I understand that this is a business. That's why I called you? Trying to book an appointment for services? Obviously I didn't say any of that because I was raised with manners. So I clarified that I knew who I was calling. And her response was Unapologetic and disinterested.

I let it go, I Inquired about possibly bringing my girlfriends in for a hot rock spa pedicure tomorrow and she said they are all booked up. Perfectly understandable. I don't normally call last minute. But it was hard to align schedules with my friends. Learned that I need to probably book a week or two in advance. No problemo. I was also going to inquire about availability for a massage this week, but I had such an off-putting feeling in my stomach that I didn't even bother asking because honestly, now I don't want to step inside this negative/ hostile energy Spa.... especially if this is the type of people that you have working there representing you.

A note to the owner or manager...your employee TORI needs to be in the back wiping down dirty massage tables or doing spa towel laundry. Keep her away from paying customers with her terrible customer service and bad attitude. It doesn't matter if she's not normally like this or having a bad day or whatever. It cannot bleed into a customer's experience. That's just not acceptable under any circumstance. Ever.

Extremely disappointing. Not only will I take my money elsewhere, but I will also make sure that all of my friends and family are aware to not waste their money at...