Days Inn by Wyndham Indianapolis East Post Road — Hotel in Indianapolis

Giving this place 1 star is frustrating. If I could give this place a negative score, I'd give it a -20; that's how awful this place was. We've had good experiences with Wyndham before (as recent as 1 month prior to the experience from this post, so almost 2 months). My boyfriend booked a hotel for a friend and I to crash at after a wedding in Indi. The moment we pulled into the parking lot immediately showcased an unkempt location (it looked dirty and rundown). My friend stayed in her car, while I went to checked in. A customer was waiting and he asked if I knew the staff, I told him I was trying to get checked in. Waited about 5 minutes, and we both made attempts to call the hotel but got no answer. I asked the man if there was something wrong with the room. The man stated there was. Before I could obtain more information, the front desk attendant appeared. The man asked the attendant for his money back. The attendant pointed to something (I couldn't see because part of the desk was not visible to me) and told the guy he would not get a refund because he had the room over 40 minutes. The man told the attendant he had been waiting a long time and was looking for the attendant who was not around. The attendant did not budge. The man took his stuff and left (uncertain if to the room or to another place).

The attendant brusquely asked what I wanted, and then my name. Then, proceeded to say he cancelled my reservation because no credit card was provided online. I asked why he didn't contact me and he said he emailed me. I checked my email to confirm that the only correspondence was the reservation confirmation. (please note that the website allowed for the reservation to be made without a card. Cancelling the reservation without calling or emailing was unnecessary). The man then asked for my credit card and said he could get me checked in. I asked what the grace period to check out the room and report issues was, the attendant curtly pointed to the sign that said 10 minutes. The attendant asked for my ID and said I could go look at the room because he didn't have time to fill out paperwork if I wasn't going to stay. I picked up my wallet from the counter, looked inside of it, and then closed it and said "thank you but I'm just going to go." I can't remember the exact words the attendant said as I tried to flee, but it was along the lines of "that's fine, bye" with the consistent rude tone --* The man was working around 8:30pm on Saturday Oct 13th, 2018. I think he was maybe of Indian heritage/ background. Being an immigrant myself, I was truly deflated to see such terrible customer service from a fellow minority. I understand that he could have been having a bad night, and that guests were probably being rude to him all day (which is not ok). However, I tried to be warm and friendly, and even forced a smile when I approached the desk. Yet, I was treated as if I was an annoying rat that kept scratching at the corner of his chair. This man needs to be reprimanded and receive additional customer service training. **

In the end, my friend and I decided to drive home instead of risking another awful experience. We made it safely home by 3am. I'm uncertain on if I'll ever let my boyfriend book with Days Inn by...

This place used to be great. I stayed here at least a dozen times per summer for the past 20 years with my lifelong best friend. Never a single problem and great service. Two years ago I was in a horrible accident that resulted in a leg amputation. I’m finally able to wear a prosthetic and my friend who has been out of state for work scheduled his vacation for Christmas and since my injury had forced me back to my parents and I am 40 and he is 38 we opted to spend the week here where we had tons of memories. My best friend wouldn’t be arriving until Wednesday late morning. My other friend thomas came with me late Tuesday night to help me check in with the reservation for two I had made then he stayed the night with me. In the morning we left and I came back alone. A couple hours later my best friend arrived. Within a few hours we are accused of having three people in the room during the night time hours that no guests are allowed and I would be losing my deposit. I tried explaining that the three of us were never in the room together during the day let alone at night. The guy at the desk starts saying “you messed up” “even if it only half hour you messed up. I tried telling him it wasn’t even a half hour it was literally never and he just would not stop and would not even let me explain. You wrong you messed up you lose deposit.. now this man and I both know that there is a camera on each side of the building that shows a view of every room door. The monitors could have been checked to confirm the arrival and departure times of each of us to the motel as well as the entry and exit times of the room to confirm that not only were the three of us never even at the motel at the same time or In the room at the same time at night. He wouldnt check the videos and I was so sick of the convo at this point I said you are absolutely right. I did not understand and I did wrong and I would like to apologize to you for calling and bothering you. And he says (wait for it) no no you did wrong you mess up you don’t get deposit. So I say yes that’s what I just said you are absolutely right and now I would love nothing more than to hang up this phone and go to sleep. So then he hangs up on me. I feel I should also mention the handicapped ramp. It is the worst I have ever seen. Cracked and crumbling and so steep that you have to rush up and down it before you fall forward or backwards. This motels choice to steal the deposit from me without proof that it was just to do so because the was no proof because we did nothing wrong. As well as their mistreatment of a loyal handicapped guest and the theft of my 75 dollar deposit has cost them a lot of future money. From now on my reservations and money will be going to super 8. I can’t quite wrap my head around the fact the a company would choose to lose the loyal business of a 20 plus year customer for a measley 75 dollars. All while mistreating a handicapped guest. In short (lol) I would say that this days inn location should...

My room had to be it was me and my three sons when I checked the bed once I got in the room the bed looked like it had your room all in the bed so I never had anywhere to sleep at the Man 😄💙 at the night service told me to come back in the morning and that’s what I get. They told me that they would give me a discount and I will have to pay for an additional night, OK so once I left from there, I spoke with theMan 😄💙. They were very, very rude. They definitely do not care about their customers. They live upstairs and they literally look like you’re in a bit. I have some very serious illnesses and they could care less about it once I left out it was time for me to pray because I just got off the phone with my doctor and the experience that I received from them was something that I needed a prayer about. I got on my hands and knees as I do when I pray, and I pray I went back to my room when going back to my room, the managers in the hallway me and asked me are you OK? I never thought nothing of because I’m praying because I will pray in front of anyone for anyone, etc. he told me once I went to go ask them because they put the credit on my account. They said that I had to pay $41. They refused compensate me for the bed having a terrible spot the refrigerator. I have the refrigerator being filthy here is stuff everywhere . The back to the room was down off the bed and they never once apologize. They told me I should’ve left. He humiliated me that is 100% discrimination. He told me that he would not allow me to you know book with him again because I chose to get down on the ground and pray to God that is considered discrimination. I am going to be reaching out to Attorney to find out what I can do in regards to it. I was very, very beyond upset like when I say beyond upset, it hurt me so bad that someone has the audacity to tell you what you can and I can’t do in regards to how you...