Extended Stay America Select Suites - Indianapolis - West — Hotel in Indianapolis

I booked a room at your facility for my terminally ill brother at your facility who was between homes at the time and had the worst service experience ever! First when we checked in the counter drawers where not even in the counter. I had to put them in myself. Under the counter was dirty and the room looked nothing like the pictures advertised. It was more like a homeless shelter. My brother didnt compain as he wqs just happy to have somewhere warm that he could take care of himself until his houseing became available. I booked and paid for an 8 day stay and on the 5th night in they came to his room to put him out stating his reservation was over. I had to call the hotel several times to even get a representative to only be told by the general manager that they made a mistake. Stress worsens my brother's condition. After his stay was over they proceeded days after to charge my credit card. No call to inform me as to why, no authorization from me or anything. I proceeded to go up to the hotel and spoke with Amanda who by the way had a no more than 5 month old baby behind the counter with her that she wheeled into a laundry room and left there unattended while she serviced the guests. She proceeded to tell me she didn't know why they charged my card but the general manager did it. Now another reservation was made for my brother under a different card and name and instead of them charging the correct card they illegally went back and charged my card from my previous reservation that was in a totally different name. And furthermore yet again prematurely threatened to put my brother out but this time they came up with a reason and stated someone had smoked in the room. Though we have on recording the general manager stating that he went in the room and there was no smoke smell multiple times on the recording. When I shared with the ladies my issue with my credit card both Debby and Amanda stated that this should not have happened as someone else paid for the next room but there was nothing they could do because the general manager Calvin did this and I'd have to talk to him. This property illegally took my money and in addition to that are trying to find reasons to kick people out of their hotel and keep their funds. This is wrong and needs to be stopped immediately. They also are putting children in danger. Why would you allow employees to keep babies in your laundry room with all of those hazardous chemicals? That is a violation of OSHA and several over regulations. Cps should also be involved because anything could have happen to that poor baby at this run down place. I will be reporting this to all agencies including the news as this company is trying to rob guests and put them out after they have paid their money and fraudulently charging additional fees to guests no longer staying at the hotel.

DON'T STAY AT THIS HOTEL. This property is disgrace to what use to be a reputable extended stay chain. I will Never stay or have anyone stay at one of these...

This was a horrible experience.. first .. the down spout for the bathtub did not work .. also.. when in the shower it did not drain so my feet would be submerged in 8 inches of water .. second I asked about swapping my towels, and I was told that they don’t swap out.. I have to wash them myself.. which was krazy .. I was staying monthly.. but paying weekly.. not only that .. I was not given all the amenities as shown.. I had one chair .. not a full set of towels.. one bathroom garbage can .. then .. today .. I got an unauthorized transaction on my account.. for 250 dollars by the Hotel .. when I paid yesterday a whole day early .. so I called and I was told it was for a smoke charge.. and I explained I don’t smoke in the room.. and the reply I got from the manager.. was that her manager was just there .. and she entered my room and saw ashes in front of the door which I’m a electrician and i explained it’s my boots not mentioned it was also winter .. then she said she went into my drawer.. and saw a ashtray with ashes in it ../ and I explained I had it from my house that caught fire while I was at work ..then she .. and said she smelled smoke .. was the reason she came in .. and it was the smell of pot .. so that’s why she came in .. and went into my drawer.. lol 😂 yeah .. but i explained that I had a house fire and all my clothes that I could salvage.. smell like smoke .. all who have had a house fire know .. but to no end .. I was told after she tried to charge my card without no notice.. I had to leave which my reply was after she got to shuffling.. from it was the ashtray.. to my reply was everything came in from my fire .. to it smelled like pot .. then to when I said I was at work and been had since before 7 am I was gone .. not there & I got the notification about 1230 .. so had I not been there for 5 1/2 hours.. so I told her it was clearly someone else.. .. because of the fact.. I was still told when I got off work i had a hour to get my things and go .. and I did so with ease .. but do you know what.. as I was packing.. it was a strong smell of Mary j then .. and the front desk attendant.. Alexis.. was walking the hall .. spraying air fresheners.. and I said .. you clearly see it was not me .. at 420 pm .. and not only .. I paid for me week a day early as I have my entire stay .. so I wolf not recommend this hotel .....

Do NOT RENT HERE. All I can say is mental health is real, & this economy is lost because WOW! Shame Shame Shame on the manager Calvin! You are a COMPLETE LIAR, and have used the exact same excuse to steal peoples money then kick them out! I thought I might of just misunderstood a ton of other situations, but now my husband and I are CLEAR this is absolutely obscured, unprofessional, neglected mental health and obsession related. And I will be absolutely pursuing this until THE MAX. I am done with services being dishonest, breaking boundaries, and having the audacity to over charge and I’m dead serious when I say you can’t get toilet paper, towels or linens even after a week, month or months! You have to buy your own to and wash your OWN LINENS, and they charge a $100 deposit! It actually happened to my family right out of my sleep. We were kicked out and I’m lost at people’s MENTAL HEALTH. I was truly warned but I figured my family stays to ourselves and barely there so we wouldn’t have any issues. As a 40 year old with grown kids I have no reasons to EVER LIE, we did NOTHING WRONG, and actually was HARRASSED multiple times and we blew it off. But this is beyond creepy and almost unexplainable! I’ve already reached corporate and so has and agency I’m affiliated with! But I honestly still am in just WoW what happened so I may edit in detail on the thousands of reasons TO NEVER RENT HERE are, but DO NOT! FOR your the complete reassurance of SAFETY, NOT GETTING YOUR MONEY OR TOLERANCE STOLEN… DO NOT! Why do I have to even give a star, should be a red FLAG! I’m seriously at a loss for words! But I will be addressing this ridiculous situation and the money and ONLY HELP we just had jerked from us! DO NOT RENT HERE! This is the craziest scenario I have ever encountered and Calvin will be held accountable! SHAME ON YOU CALVIN! I want a CORPORATE MANAGER TO CONTACT ME IMMEDIATELY! And I’d advise it be before the BBB, health department, or code of conduct GETS BACK WITH ME! This is NOT RIGHT, this is NOT OKAY AND I absolutely want this addressed and taken care of as this is NOT THE FIRST, Second, nor THIRD TIME Calvin has enticed this EXACT...