IndySouth western Inn — Hotel in Indianapolis

I'd give it zero stars if possible. WORST staff I've ever encountered. I’m not even sure where to start. When we had booked the hotel, the images shown were completely not what greeted us when we pulled into the parking lot of the hotel. The outside was completely dirty. The stairs were broken, the floor outside of the rooms were broken, causing my friend to almost break her foot. There was glass on the ground outside. When we check in, we decided it might just be the outside, and to try and see if the room would suffice for the one night we needed to stay. It wasn’t. First and foremost, the door wouldn’t lock. It looked like the trimming had been scraped away or kicked in to make sure that didn’t happen. We locked the door and tried from outside and in and with little effort, it opened from both the inside and outside locked. That made us feel extremely unsafe. This was the biggest reason we asked for the room change. However, there were other things wrong with the room that were bad and completely unlike even the worst images of what we saw on the website. There was a deep hole in the wall to the room next to ours, there were dark stains on the curtain, prominent white stains on the chair, the bathtub was stained (we didn’t even sit on the bed, let along pull back the cover), most of the outlets didn’t work, the microwave had mold on and inside it, the fan had no cover on it in the bathroom, there were dirty Q-tips on the floor, the siding on the walls were all stripped off and thrown into the corner next to the second bed, we were told that there were people patrolling the hotel area and that there were security cameras everywhere, to which there were neither, is another thing. And the fact that you need people walking around the building at night in the first place is a red flag. Honestly, I would have stayed in the room if not for the broken lock, the hole in the wall, and the man next door who would constantly come out of his room whenever we did and wait. So, we realized that maybe we could just get a new room. My friend had went down back to the front and asked if we could change and explained why. He pointblank told her he put us in the “party room” because we seemed like the type of people who just want to have fun for one night. He put two 19 and 21-year-old girls in that room and assumed that we would want the most rundown, broken, unsafe room because of our age and what we “seemed” like. And he didn’t even feel like this was something that shouldn’t have been said or done. He didn’t care, he wasn’t remorseful. After this, he gave us a new room around back, and said that if we didn’t like that still, we could get a partial refund back. We were reluctant but went ahead and did it anyway because we just wanted a safe place to sleep and knew we wouldn’t be able to get another room by booking it online because it was so late. We drove around back, and what we were greeted with, simply, was a man masturbating on his car. In the middle of the small parking lot. It was not better on that side either. We drove instantly to the lobby and wanted the partial refund back, at least. We just wanted half of our $70 back, and we would leave. He just looked at her and said “I’m not giving you the partial refund.” My friend told him what we had saw in the back-parking lot. He just said, “It’s going to be like that anywhere you go.” He didn’t care once again, and was stereotyping us, once again. We couldn’t stay there. It made us feel extremely unsafe and we thought since we had been there less than an hour, giving us our money back, not even all of it, would be easy. Apparently not. Wholeheartedly believe you'd be better sleeping...

Well I told my friend who lives right up the street that recommended this place because of how close it is to him what happened after I went in to the front desk and he said yes it's that way depending on who is working but he also said something that was quite disturbing on a business and ethics standpoint, But he said that depending on who's working will determine how much you pay and it changes daily, Last night it showed online that the rooms were $56 per night, So I pulled in to the lot and immediately seen 4 individuals standing around the trash dumpster staring at me menacingly as I passed them to turn around to pull in front of the office, I stopped and I noticed the one guy with a grey hoodie on was the one that stood out to me because he had the look of a homeless guy strung out on drugs with a long beard so my first thought was, OH great more bums begging for cigarettes or change, But then they all separated and went different directions accept for the one I mentioned earlier, He walked past my car and stared at me and then went into the office area, So I finished up what I was doing and proceeded inside, And by my astonishment that guy with the beard came to the front desk and said how can I help you? I also noticed when I came in that there was two young Indian guys over to the side talking, But I told the hairy one that I needed a room for the night and had my phone out set to the page with their nightly price just in case they tried to pull a fast one, But before I could even get to that point he said we can't have the dog here, And I said she's my service animal, and are you sure you want to go this route? Because it's against the law to discriminate against the disabled or those with service animals and he just said we don't allow them here, And I said are you sure you want to go down this road? It can be pretty costly for all involved and he just shook his head in the affirmative while rolling his eyes and I could tell he was on something cause his pupils were dilated, So now I have to file a complaint with the DOJ and the ADA for discrimination so I hope the owners can afford the HAIRY ONE'S mistake and if I was the owners I would drug test all the employees right now before they have a chance to wipe their systems clean but either way I would fire the hairy one and get someone who obeys the laws and doesn't do drugs, Unless they just don't care about their business.

P.S. To the owners: ADA Civil Penalties range from $75,000 for first violation to $150,000 for the second. You can face lawsuits from the public and even employees who want to bring their own animals to...

This place is awful - if I could give it 0 stars, I would. Let's start with the Small issues.

1- First, I'd never known a hotels 'fresh continental breakfast' to mean 'have some cereal and coffee in our tiny, run down office waiting room look alike breakfast nook'. 2- The place has one ice machine. It was on the opposite side of the building, tucked under a very very disgusting stairwell. You have to walk around the outside of the building, in the parking lot, to get to it. 3- The stairwells are outside- which is fine, but what isn't fine is that the stairs are covered in old, moldy carpet that's slippery even in the dry Indiana air. 4- Don't expect clean towels, either- or a working television. Apparently that's shooting for the stars. 5- Have you ever had a hotel actually run out of hot water part way through a shower? I hadn't, until I stayed here.

But the big thing, the worst thing about this place, is how obviously dishonest they are. We stayed for a long weekend, arriving Thursday night and leaving Sunday morning. Every single day when we left the room, we put the 'Do Not Disturb' sign up. The first night when we got back, they had OBVIOUSLY been inside. And certainly not to clean, though the 2 towels that had been used were gone (they were not replaced), as well as the few coins that I'd put on the nightstand. The next day, we got back and yet again,they'd gone into the room- this time, bags and other things were moved around, and, upon inspection, I found that about half of my bottle of prescription ADD meds was missing. I went down to the office and, making sure to keep calm, told the woman at the desk. She responded in every single dissembling, defensive way possible; she talked over me, tried to act as if I had done something wrong, was incredibly rude, and finally showed me the 'agreement' signed when you get a room there, saying that 'you agreed that we are not responsible for any lost, broken or stolen items...'

Apparently, by agreeing to stay there, you agree to let them do whatever they please with your belongings, including helping themselves to whatever they like.

Don't ever ever stay here. It's just not worth it. They are thieves and liars, and if I'm ever in Indiana again, and they're the only place with rooms, I'll be...