NYLO Las Colinas Hotel, Tapestry Collection by Hilton — Hotel in Irving

Our daughter and her fiance wanted their wedding reception at an industrial, modern looking and trendy styled venue. They chose the NYLO and they had exactly the wedding reception and celebration they wanted.||The style of the NYLO is not the carpeted and plush setting our generation is accustomed to but after spending several nights there, we can see the attraction to their generation. The theme is gray concrete and exposed pipes but the rooms are very comfortable. Our room was the king bed, one room suite decorated with cloth seating, several carpeted areas, and curtains to soften up the concrete a bit. With a dining area and a sitting area, it was perfect for hosting friends and family for the Friday night Happy Hour. The bathroom set up is a bit unusual with the ceiling above the shower being open to the suite and of course, the sink (very small) and its proximity to the mirror (very close to the point of hitting your head when you bend over the sink). We had three rooms and they were each configured differently. The bride and groom had the Skyline Suite with a nice patio. The third room had a more conventional bathroom set up.||We met several times and communicated extensively with Kacey Johnston, the Catering Sales Manager, over the nine months of planning the wedding reception. Kacey is extremely easy to work with, answered all of our questions, explained all of our options, and captured all of the details that were discussed over that very long planning period. Kacey and her event coordinator, Susan, were both present on Saturday evening to make sure everything was going to plan and ran smoothly. Kacey's efforts made the entire experience very, very memorable not only to us but to all of our guests and most importantly, the bride and the groom!||We utilized the library area, the outside patio, the area outside of the ballroom, and the entire ballroom for our event. The NYLO set up the library area with a double sided buffet and the charcuterie tables as well as the patio and the area outside of the ballroom for the Happy Hour while the guests waited for the newly married couple to arrive. It was a very visually appealing set up and the areas handled 140 guests quite comfortably. ||Eddie and Vilma did a very nice job of setting up the different areas exactly as designed. The guest tables, dance floor, sweetheart table, cake table, and stage for the DJ were all set up in their correct locations. Eighteen guest tables with eight people per table was very comfortable. The room looked great with all of the tables being properly set with tablecloths, chargers and centerpieces. The brick back wall of the banquet hall is a very nice backdrop for the room. It was a great look!||The two bartenders, Eddie and Sandor, handled the crowd well once they got past the initial rush of everyone arriving at the same time. Sandor's classic Old Fashioned made with Makers Mark and his personal blend of bitters and simple syrup were the rave of the evening and we heard nothing but good things about the couple's signature drinks. Good job stepping in Eddie to fill in for the bartender who called in sick.||Chef Jeff Lavrenchik was fantastic to work with. He listened to our inputs about the food we sampled and made the changes we requested. We did not sample the beef offering that replaced what we sampled. We took a bit of a chance and it turned out to be very tender and flavorful beef dish. Our guests were raving about his braised beef in a reduction sauce. His in season squash Au gratin was a huge hit and something he offered to replace the typical mixed vegetables buffet offerings. We even had to make last minute changes to the green beans due to nut allergies. Our guests were very complimentary about the quality of the food on the buffet. It was a nice touch to see the Chef we worked with in attendance that evening to making sure everything was a promised. Well done Chef!||Were there issues? Of course there were. Some of the issues were caused by the bride, some by the guests, some by us, and some by the staff. Did the bride change her grand entrance plans at the last minute, did several of the male guests serve themselves very healthy portions of beef and caused a temporary shortage and a bit of a wait for the guests behind them, did we forget to ask to have coffee available for the cake, and did one of the sheet cakes get cut and put out a bit early? Absolutely! The ripples were minor but the big picture is the staff of the NYLO did an outstanding job of making the evening as seamless as possible.||The staff in general deserves a mention. They have been trained quite well to recognize and understand the value of customer service. We were greeted quite often by various members of the staff, including the housekeeping staff, and provided everything we asked for including plates and silverware for post wedding cake eating in our room.||We were extremely satisfied with our experience at the NYLO both in terms of the hotel and as a wedding venue. Our guests were very complimentary about their experience as well. The bottom line is our daughter and her fiance had the memorable wedding reception they wanted and we could not be more pleased. ||Thank you!|The Father & Mother...

Title: Aesthetics Over Convenience

In my experience as a stayer at hotels over the past 33 years of my life, I have found that a good hotel experience is an even mix of aesthetics and convenience. Aesthetics includes the vibes the hotel gives off, the ambiance, the cleanliness; convenience includes how friendly the staff are, the amenities the hotel offers in and out of the room, ease of checking in. These two elements should (ideally) be a 50-50 balance. Some may favor one over the other and take a 60-40 balance (respectively), but I find the even distribution is what makes my hotel stay much more appealing. The NYLO Las Colinas Hotel, Tapestry Collection by Hilton is a 60-40, leaning more in favor of a modern, industrial aesthetic than the convenience of the folks who stay. Now this isn't a bad ratio, but there were some things that just made my time here frustrating. The design of the hotel is beautiful. If you are into the modern, industrial look (which I am) then you will be very pleased. I stayed at the hotel while attending a weekend long event which was also at the hotel. A lot of people were checking in around the same time (I went to check in around 3:30, check in starts at 3) which meant that the staff was rushing around and my room was not yet ready. Most folks attending the event were given rooms on the second floor, but I opted to just get a room that was ready and stayed on the fifth floor which was a bit annoying since I wanted to be closer to my friends, but not terrible in the grand scheme of things. The bathroom is very fancy. The sink is cool but awkward. Mine was a rectangular shape, with the faucet facing horizontally. There are plenty of towels stacked below the sink and there is also a hair dryer. The shower is a standing shower, and has three pumps along the wall with shampoo, conditioner, and soap. If you plan to stay at this hotel for your entire trip and don't have any specific regiments you need to adhere to, this is a great feature. That said, the shower has no shelves to set your things. I managed to balance my own shampoo, conditioner, and soap around the hotel's offerings, and was even able to fit in my razer (not before it fell two or three times). The shower has a rainfall head which is nice but I found it hard to move due to the small size and large shower head. The hotel does not provide a rug and the floors are cement, so I had to lay one of my towels on the floor to serve as the rug. Overall, the bathroom is just as stylish as the rest of the hotel but lacks basic amenities that made my experience frustrating. The biggest disappointment when it comes to this hotel is its lack of shuttle service to the airport. Their shuttle only covers a five mile radius. I was flying out of DFW which is eight miles away after checking my Lyft receipt. For someone who travels often, this may not be a huge deal. Even if you don't travel often, it isn't a huge inconvenience. I am a person who doesn't travel often and up until that point had never used Uber or Lyft in my life. Aftering attempting Uber but having some trouble with payment through the app, I switched to Lyft and it was fortunately a smooth experience. But what would have been even smoother would have been knowing the hotel had a guaranteed shuttle for me. The conscious choice to have a shuttle radius that excludes at least one airport (I'm not sure how far away DAL is) is confusing at best. Overall, The NYLO Las Colinas Hotel was a good experience. The hotel prioritizes a rich aesthetic but doesn't follow up with basic conveniences. It is frustrating, but nothing horrible. I'd rather have a clean hotel that lacks certain amenities than a dirty hotel with them. But it is just a shame that such an aesthetically pleasing hotel couldn't include basic functions to take it from being...

Very Bad, check the details. My Hilariously Terrible Time at NYLO Las Colinas: A Comedy of Errors (Emphasis on Errors) So, you're considering a night at the NYLO Las Colinas? Bless your heart. Maybe just swing by the lobby for a good laugh and then RUN. But hey, if you're a glutton for punishment (or just enjoy a good train wreck), buckle up:

The "Cozy" Chamber of Secrets: Their idea of "cozy" involves shrinking you down to the size of a Borrower and then locking you in a walk-in closet. Personal space? Honey, you'll be intimately acquainted with the four walls. It's the perfect bonding experience... with inanimate objects.

Lighting: The Great Dimming: Forget reading, applying makeup, or even finding your own socks. This room's lighting situation is a masterclass in strategic darkness. One lonely bulb by the door and a scattering of sad little lamps play a constant game of hide-and-seek with the light switch. Bring a miner's helmet. Seriously.

Room Service: The DIY Disaster: Toothbrush? Razor? Apparently, those are luxury items you have to earn. It's like a scavenger hunt, but the treasure is basic hygiene and the map leads to the front desk. Because who doesn't love a pre-bedtime stroll just to brush their teeth?

The Bathroom: Splash Mountain (Without the Fun): The sink is clearly designed for ants. Any attempt to wash your hands results in a tidal wave across the counter and possibly your shoes. And towel hooks? Clothes hangers? Nah, that would be too convenient. Embrace the damp drape look!

The Phantom Mini-Fridge: Apparently, mini-fridges are mythical creatures at this establishment. You have to wish for one, plead for one, and then wait an eon for it to materialize. It's like ordering a pizza... from the Stone Age.

Social Distancing: Naturally Enforced: Want to have a friend over? Hope they're comfortable standing... very close. This room is so spatially challenged, you'll be measuring your friendship in millimeters. It's the ultimate test of whether you really like someone.

Decor: "Vintage" or "Victim of Budget Cuts"? You Decide!: They call it "vintage." I call it "we found this stuff in the attic." Exposed pipes? "Industrial chic!" Concrete walls? "Modern minimalist!" I call it "we ran out of drywall and tried to play it off as art."

Breakfast: The $16 Omelette and the Cardboard Buffet: Ah, breakfast. The culinary highlight! Prepare for a whopping 2-3 choices, and heaven forbid you deviate from the script. Asking for something different will be met with the stern reminder that your "package" is as limited as their imagination. And that $16 omelette? It's probably guarded by dragons. The rest of the options? Let's just say they're about as exciting as watching paint dry... on a wet cardboard box.

The Silver Lining (Barely Visible):

The Staff: Bless their souls. They're trying their best while navigating a labyrinth of ridiculous policies. They're like the friendly faces in a poorly written horror movie – you feel bad for them.

The Bottom Line (and You Should Probably Take It):

If you've always dreamed of experiencing the charm of a dimly lit dungeon with the service standards of a particularly forgetful ghost, then by all means, check in. Otherwise, do yourself a massive favor and book literally anywhere else. Your future, well-rested self will send you a thank-you note....