Hampton Inn Jacksonville I-10 West — Hotel in Jacksonville

Front desk staff was very demeaning and belittled me in front of other guests for asking for a few bottles of water to make coffee with, stating water is only for "Diamond members". I was confused and when I mentioned that I'd gotten water the previous day, I was blown off and said he wasn't supposed to have given me any. I called Hilton customer service to find out why my Hilton Honors app stated "free water" under Silver and Gold levels if it's really only for Diamond members. No one seems to have a clue what was what...not even the manager....and makes things up to tap dance around the fact that their people are rude. Highly unpleasant experience.

Their "no water for peasants" stance is even more ridiculous given the fact that someone could walk into breakfast and stuff themselves silly and snipe all sorts of prepackaged snacks for later. I choose not to eat those breakfasts, but a measly bottle of water is far too much of an expense for the hotel. Really?!?! At least I was able to walk to the Winn Dixie next door to buy a gallon of water for $1.29 instead of $2.00 for a bottle from their vending machine. Side note: I usually just use tap water, but was warned by people that live in the area not to drink the JAX city water.

Aside from the petty bottled water issue, the room rates are too high for what you get compared to others I've stayed at in the area. Will not stay in this location if I need to come back...

Wow, what an incredible experience at the Hampton Inn in Jacksonville! I recently visited with my cross-country team, and we were blown away by the exceptional service, prime location, and top-notch rooms.

From the moment we arrived, the staff went above and beyond to ensure our stay was comfortable and convenient. They accommodated our team's needs with ease, providing extra towels, pillows, and even setting up a team breakfast spread. The front desk team was friendly, efficient, and always ready to help.

The location was perfect for our needs, close to the competition venue and plenty of dining options. The rooms were modern, spacious, and spotless, with super comfy beds and impressive amenities.

What truly impressed us was the staff's willingness to go the extra mile. They even provided a team meeting room for us to review our race strategy and offered encouragement along the way.

If you're traveling with a team or just need a reliable, comfortable stay, look no further than the Hampton Inn in Jacksonville. We can't wait to come back!

Staff: 5/5 Location: 5/5 Rooms: 5/5 Overall:...

We stopped here for just one night as part of a longer road trip and were looking for somewhere safe, clean, and comfortable to get some rest—and this hotel delivered exactly that and more! From the moment we arrived, the staff made us feel incredibly welcome. We were even offered complimentary bottled water at check-in, which was such a thoughtful touch after a long day of travel.||The property itself was spotless, from the lobby to the guest rooms. Our room was clean, well-maintained, and quiet—everything we needed for a good night’s sleep. Safety was a big priority for us, especially since we were just passing through, and we genuinely felt secure here. The well-lit parking lot and general atmosphere of the hotel gave us peace of mind.||In the morning, the complimentary breakfast was a nice bonus. There was a good variety of options and everything was fresh and well-stocked. It’s clear that the staff takes pride in making guests feel cared for.||We would absolutely stay here again without hesitation. If you’re looking for a reliable, clean, and welcoming hotel while traveling, this is the...