La Quinta Inn & Suites by Wyndham Jacksonville Mandarin — Hotel in Jacksonville

I spoke with Tara this morning. It was an affable conversation, but an unfair outcome that is rooted in mistrusting guests. Two weeks ago, I stayed at La Quinta with a group. We travel regularly and are low key guests who wish to travel affordably and be in a convenient location.Upon check in to the La Quinta, we had to move rooms due to a broken toilet. Remember this, as it's important. We congenially move rooms and don't put up a fuss, as our perspective is that La Quinta staff is just doing the best they can. Immediately upon entering this new room, there was a noticeable hole in the wall...as the door handle was lined up to hit a poorly secured door stopper that was mounted to a hollow part of the wall.The floor was also damp, which was off-putting. Maybe it's Florida humidity, or maybe it's poor ventilation? Tara said it was due to a carpet cleaning that recently occurred. Who's to say! And, there was weird hair in the tub. Shudder. And our duvet had brown stains on it.So, after having flown and commuting to this hotel, we were tired and made the decision to let all these other off-putting things slide. After all, we're in a 2-star La Quinta, and we didn't want to be THOSE guests complaining about everything, as we knew what we'd signed up for.We complete our stay, it's fine, but upon receiving our bill...we are charged for the hole in the wall. I called Tara to ask her about this, and she said that "their technicians don't miss things" and "we check every room". On top of this, Tara said that it was on us to report any damage immediately. Fair, but after the experience of a broken toilet being the first thing we dealt with, it just set the tone that a lot of things were going to be wrong with place.And back to the point of technicians missing things...they clearly do, as they initially moved us into a room that had a broken toilet that they didn't know about...otherwise, they would not have put us in there in the first place.Tara, your assessment of this situation was poor and unfair. The shoddy placement of a door handle in the room we HAD to be moved to was obviously damaged from multiple times that handle slammed into it. You should be giving the benefit of the doubt to customers as your default. The most ironic moment of this call was Tara saying, "I don't want to be blamed for something we didn't do." Well, neither did we, Tara, and yet...that's what has happened. You assumed the worst of our group, charged us for something that was not our fault, after we shouldn't have been in that room in the first place because of your staff missing a broken toilet. It's very unfortunate to have been treated this way and I won't be staying at any La Quintas or Wyndham hotels...

Edit 11/21/2023- I drove by a couple days ago and this hotel is STILL fenced off and looks abandoned over a year later.

9/2022- Hotel doesn't exist. I called reserved a block of 25 rooms on March 30th for my wedding which is next weekend at the La Quinta Inn & Suites at 3199 Hartley Road, Jacksonville, Florida 32257. That went smoothly. I reserved a room for myself in that block on August 16th and that went through smoothly as well. Other guests have reserved rooms at that hotel as well and they also had no issues making their reservations. The number everyone called to reserve rooms was the number listed on the hotel website and the automated message confirms it's for this exact location. The confirmation emails also state it's for this location.

I happened to do a drive-by of the hotel last night and found the property abandoned. A google review posted last week states that the hotel is shut down until November of this year. According to the hotel across the street, that hotel has been shut down for several months. I was never contacted about it closing and neither were any of my guests. I am now scrambling trying to get my guests rebooked at another hotel.

I called multiple times last night and this morning and have been transferred from Group Sales to Customer Care, to General Reservations, back to Customer Care, back to Group Sales and no one has been able to explain how I was able to book rooms at a hotel that doesn't exist anymore. Someone I spoke with on the phone confirmed that initially they could not see that the hotel was shut down, but after some digging they saw that new reservations could not be made because the location was closed.

No one that I talked to in Group Sales, Customer Care, or General Reservations yesterday or today was able to transfer the reservations from the La Quinta to the Ramada across the street which is also owned by Wyndham, and no one was able to get me the same rate for the rooms. All I was able to get were the names of the other guests who reserved rooms at the La Quinta in my block and I was able to cancel their reservations. They told me they were unable to contact the rest of the guests who may have booked outside of the block of which I happen to know there was at least one. I have been bounced around the phone for the past 8 hours (2 yesterday and 6 today) and no one is able to help me. I have been waiting on an email reply from the manager of group sales for the past 3 hours and had to call twice during that time to get an acknowledgement of receipt. This is...

I stayed at this location a few nights and was pleased with my stay. The hotel is conveniently located close to I295 so it fit my needs. Traffic in the area is pretty bad at times with some construction being done on San Jose Blvd, but the hotel is set far enough back that road noise from both roads is fairly muted. The hotel was pretty quiet with most of the bustle happening during breakfast which is normal for these types of hotels. I previously stayed across the street at a competitors hotel, but this place absolutely crushed that place. It was way quieter as the road noise was very diminished and they don't have a comedy club which means you don't have people coming and going at all hours of the night. The exterior of the hotel is pretty basic with ample parking and grounds that were fairly neat. The interior was clean and the amenities were better than average for a hotel in this price range. The staff was courteous and checked me in pretty quick, but I did have to ask to get assigned another room due to the first one having an entry door that had a 3/4" gap on the latch side which allowed light in from the hallway along with the security issue of said gap. The clerk apologized for the inconvenience and immediately got me into another room. The room was identical as the one advertised and it was very clean with good amenities in the room. The bed was firm, but was pillowed on the edges which is not something I like as I tend to sleep near the edges. The pillows were small and flattened out so I was happy that I brought my own pillow. The desk and chair were comfortable to use, but the wifi is super weak and I couldn't get a signal in the room (mine was at the end of the hall). The bathroom was nice and clean with your standard amenities. I did get fresh linens each day, but the bed was left alone which is no big deal and expected for a multi night stay. The breakfast had a solid selection of foods including fresh fruit so there is something there for almost everyone. The coffee was decent as was the quality of the rest of the breakfast items. Tons of sugar is to be expected. The staff treated me very well and I even got a great rate on my 1 night extension. This location has a ton of stuff nearby and you can actually walk to the nearest shopping center in about 5 minutes or less without crossing the street. The hotel appears to have been remodeled recently and has been kept up well. I would recommend this place to anyone who needs a good quality room for a great price (use app) in the...