Best Western Grandma's Feather Bed — Hotel in Juneau

This review is relatively objective - this USA road trip encompassed 5 properties in Alaska over 9 nights and a total of 25 over 47 nights.||We stayed for 3 nights in June.||Excellent pick up from the nearby airport (no noise)/drop off at the ferry port at Auke Bay.||Our Deluxe room was large enough, comfortable and well equipped. Twin beds were not available, so a roll up turned the queen bed room into a twin. The shutters were not blackout, so the early sunrise did intrude. Decent linen and towels.||The property, which is an old converted house ,felt welcoming and comfortably ‘non chain hotel’ furnished.||Plenty of parking out front for those driving.||No elevator for anyone with a mobility problem.||Check in was efficient, but one of the issues we encountered was that none of the staff had any idea about the public buses that run directly in front of the hotel into town, locally and close to the Mendenhall Glacier NP. Yes there is a shuttle downtown (if you want to experience a massive ‘cruise ship alley’ shopping experience ) but the local buses ran everywhere (every 30 mins) and were tremendous value/much more convenient. No attempt made to even find the necessary information for us and no handouts/timetables available. At a hotel of this standard we expected better.||Breakfast was to a decent standard, however, we did not appreciate being pestered/hassled upon completing breakfast to order content/time for the following day! ||A restaurant is advertised both on TA and on the roadside hotel board. Yes, dinner is available, but on a very limited ‘pre order’ menu.There is no liqour licence and we were brusquely told that we couldn’t drink our own wine with the meal as there were ‘under age’ employees on the premises. Not at all acceptable for a hotel of this class/price. Dining atmosphere zero! There are dining options available locally of the pizza/diner variety.||What could have been a wonderful experience was marred by the...

I'm a frequent traveler; I spend about 70 nights a year in hotel rooms. My travel plans required two one-night stays near the JNU airport and I decided to split my stays between the two Best Westerns. I'll post a separate review of the Country Lane Inn.||This is an interesting property - an old two-story Victorian house converted into a hotel that's more like a Bed and Breakfast. I booked a Queen Room Whirlpool as that what was the cheapest when I made my reservation last October (I know summer/cruise season in Juneau is peak, so wanted to lock in a reasonable rate). My room was on the second floor; note that there's no elevators so one must carry any luggage up the stairs. The room was immaculate and showed no sigs of wear and tear. I was very much impressed with this; it shows that the management of this property is on top of things and concerned about their guests' experience. Kudos for that. ||The large whirlpool bathtub was really nice after a 14 hour travel day from NYC. I didn't turn on the jets, but my weary bones were much happier after a long soak.||Nice dorm fridge, small microwave, and Keurig machine in the room, along with a small sitting table for two. My welcome amenity for my Platinum status was two bottles of Kirkland water, two Kirkland nut bars, and an eye mask (helps with the bright Alaska evenings and early mornings). Very friendly staff (Cody and Nina). I didn't partake of the free breakfast, but my understanding is that given the limited seating in the breakfast area, guests are encouraged to place to-go orders and eat in the rooms. No issues finding a parking space in the lot.||If I am ever in Juneau again, I would make this my first choice of...

Hard not to like the place. It does have the "grandma's" feel to it, but also a chain hotel. I stayed in a small room, likely their smallest, on the first floor. Arrival was rocky, as I called for shuttle and missed it, so I waited a bit more before checking in. Caught it next time, and I likely had just missed him rolling through the taxi lane.

Asked the shuttle driver about dinner and he told me the kitchen was closing in 5 minutes. He called and they stayed open for me and I placed an order when right when I arrived and had it brought to my room. That was awesome. The food was good too, crab ravioli.

The room was nicely setup with modern amenities and a grandma's atmosphere. The bed was comfortable, the pillows were not flat, and it was clean and smelled nice. But the shower. The shower was worth it alone. Super good water pressure, large shower head, hand sprayer, and 4 body jets and tons of room. 3 total knobs to turn, 1 being the temp valve, but I'll leave the rest for you to decipher and laugh about. Very very nice.

After settling in the front desk lady came and told me she was reducing the rate on my bill because this was their smaller room, at no request of mine. That is always good I'd say.

Breakfast was good, continental with a kitchen option for $10. Food was better than typical hotel expectations with real milk for the coffee and tea.

Enjoyed my stay, and my shower, and I think...