Hampton Inn Jupiter/Juno Beach — Hotel in Juno Beach

Mildew , Modly Musty Rooms.. and fraudulent fees !! Beware !!! Upon arrival the original room had a strong Mildew Mold smell . Very musty. I notified the front desk and was quickly given a new room . The second room had a musty smell just not immediately . After the AC was turned on it gave off a Mildew smell. I would consider myself very qualified expert in this field . I have a back ground in Mold restoration & Biological chemistry. I’m also a Real Estate advisor with multi-disciplines in the industry . I advised the Manager on duty the filling day that I was 100 percent sure my daughter had a reaction the the room and had got sick I was given a second room with a lesser amount of mildew and musty smell.

Unfortunately the room was also emitting a musty smell just less than before . I called the front desk to report that the TV was not working no one picked up. The TV would turn on and off by its self and continued to reboot on its own . The following day I reported the problem to the front desk face to face stayed that the tv had pixels . I also reported that the Mildew smell and that the rooms musty mildew AC and room was causing my daughter to get very sick and she could not sleep due to to conditions . We did not want to sleep with the AC off. I was offered a new room on the upper level.

I had a very disappointing experience at this Hilton due to the way management handled a technical issue with the TV in my room. After noticing that the screen had become pixelated and was not working properly, I did the right thing and reported it to the front desk I was relocated to another room due to the Musty room and the health symptoms we had — only to find out the next day that the manager, Zeke, charged me a repair fee for the TV . He said he would call the highly respected guest that stayed there before Me and ask if the TV was working when they left the room. But he assured me He was not blaming me for damage . He said he was a new manager and he did smell a weird smell but he’s the only one who can smell it on staff because he just moved from Colorado.

Zeke made a snap judgment and insinuated that I caused the damage — despite the fact that I was the one who reported it. He stated that a “ VIP guest” who stays in that room often could not have been responsible, and by process of elimination, blamed me.

This was incredibly frustrating and unfair, especially considering I spent very little time in the room. A quick online search reveals that pixelation and screen failure can stem from many causes — including corrupted signals, display panel failure, or even firmware glitches — none of which would be the fault of a guest .

I expected better judgment and professionalism from Juno Hilton management. ZEKE and his upper management have made a false damage claim . Today I contacted Zeke he said the manger is not available for conversation if you come back I will call the police .Zeke the manger will do whatever he can do to manipulate guest. He also assured me he was not blaming me for this . His manager instructed me to call Hilton membership z This experience has left a very sour taste, and unfortunately, I can’t recommend this location to other travelers based on how this situation...

After 3 years of isolation due to Covid and a child who has an immune deficiency disorder, we decided to travel to visit family in FL, we booked a 4 night stay at the Hampton Inn Jupiter/Juno Beach property and on the second day there my son got sick and tested positive for Covid. I alerted the hotel staff and did all housekeeping services myself as to not have anyone come in the room. One day we sat down in the lobby and my son was masked and so was I, the rude front desk woman named Kathy, walked up to us and yelled “You can’t be here! You need to leave and now I have to clean everything”. Then she preceded to tell me that hotel policy is that they can kick us out. Where is the compassion? We didn’t do this on purpose and if having him sitting away from others and masked is not acceptable she could have nicely said that she unfortunately has to ask us to leave and quarantine in the room without being rude and yelling at us in front of other guests in the lobby, I would have apologized and would have offered to help wipe everything down. Most people won’t even divulge the information, I didn’t have to tell them he was sick I could have kept this information to myself which is what they are encouraging people to do with this kind behavior towards guests, not to mention my son was so sad and embarrassed after they way she yelled at us. She then screamed at us at check out that we cannot be in the lobby and must leave because my sister was unmasked even though we all tested daily to make sure we are still negative and just wanted to check out. When I told her that her behavior is unacceptable she jumped in with a comment about her son having cancer, and I really hope she did not use it as a tactic of I try and make us feel worse because being a parent to a child with a compromised immune system and having had to isolate for 3 years and still wear masks daily no matter where we go I would not wish such harm on anyone, but I find it hard to believe she takes precautions so seriously if she works a people facing job all day and doesn’t bother to wear a mask to protect her family. The rest of the staff was especially evening attendants were extra nice and accommodating, the rooms were just OK but mostly clean, we stay at Hampton Inn almost any time we travel and this was by far the worst experience of our lives only due to Kathy’s disgusting behavior trying to shame guests in front of others. I suggest that she receive some customer service training and learn to speak to guests with a little more patience...

This stay was poor because of the constant stress of getting texts from my credit card company of charges made to my room that were not at all in line with the total price for my stay that I booked this reservation for and had a Hilton confirmation document to show. Stay far away from this hotel if you want a stressfree relaxing holiday - which is what I was there for. I am an over twenty year Hilton Honors member and base my hotel stays in the Hilton family and have never experienced this ever. Once the charges started I went to the front desk to find out what was going on. The manager kept quoting my stay at $1,500 and I told her that was wrong, she blew me off until I showed her my confirmation, which at that time she looked further into it and told me there were two bills for me, and assured me that my confirmed price would be what I am charged. The various reciepts for different amounts sent to me by email at check out, the multitudes of various charges to my credit card, the calls to the front desk and then to Hilton Honors - and right now I am on hold with Hilton having sent them the charges on my American Express to prove they are charging me more than the confirmed price - and American Express is on hold with the hotels front desk to find out why they are over charging my card, and the hotel never picked up. The hotels final charge was above my confirmed price. They would not help me and in fact in the end told me I had to call Hilton for them to fix by giving me points. I don't know what kind of math this hotel does yet I did read many reviews of people having a problem with the billing. The hotel was clean, the breakfast standard, the employees persona ok, their billing, from my experience, a scam. Do not stay at this hotel, if you want to rely on the price quoted to you by Hilton, and then get your charge card machine gun charged over and over again. Never had this happen before and hope it never happens again. To have to of spent the amount of time I have had to rectify this is...