Four Points by Sheraton Kansas City Airport — Hotel in Kansas City

I have stayed at this hotel probably 20 or more times over the past year and have always been pleased with the experience. I usually stay here as they are the lowest priced hotel in the area that consistently offers clean rooms and good service. I save even more money since my employer is enrolled in the SPG discount program, and I recommend everyone else check with their employer too as you could be missing out on some great discounts. Plus this hotel is one of only two Category 1 hotels in the US, which means you can get amazing deals on Starpoint redemptions.

One of the amazing things about this place is the staff. Considering the frequency of my visits here, I've had the opportunity to meet basically all the front desk clerks. I can honestly say I've never had an unpleasant experience. They are always friendly and usually greet me by name as well. They're always available to help...the one time I had an issue with my room I was quickly moved to a new one. I often make early check-in or late check-out requests and am always accommodated without issue as well. Easy, fast and painless.

The hotel is great for travelers. The free shuttle will pick you up or drop you off at the airport. It says "Four Points" on the side and is easy to identify. I think you can also leave your car at the hotel when traveling for a cheaper rate than the airport economy parking.

On the first floor is a full service restaurant and bar. They carry lots of local craft brews that are all worth trying out. One thing I like is that this Four Points gives all SPG members a free drink coupon with every visit (in addition to the free amenity you normally get). I like knowing that I'll be able to unwind with a free drink after a long day of travel. It's the little things that make a difference.

The hotel has all the basic amenities you would expect. They offer room service from the restaurant and also a fitness center to work off those extra calories. A pool is open in the summer months and laundry service is available if needed. I've also noticed conference/banquet rooms available if you're wanting to organize a special event.

The room itself is always comfortable . The standout features are the extra large flat screen TV and the super comfortable "four comfort" bed. Not too firm like the Aloft mattress or too soft like the Westin mattress. Each room also has a safe, bedside outlets, a coffee maker, fridge, and alarm clock. And yes I now mention alarm clocks because some Marriott hotels don't have them anymore.

There is a fee for breakfast but there are plenty of options and they will even make you a waffle or omelet if you ask. I like that breakfast lasts until 1100 AM on weekdays and I think even later on weekends(?). That way I can sleep in and still make it to breakfast on time.

One other positive is I've never had a noise issue at this hotel. Most of the clientele seem to be business travelers or airline staff. This means no obnoxious kids running around or loud music.

After all the pros I mentioned I do have one suggestion. Whenever I stay here for longer than one night I do the "green choice" program but for some reason don't receive the points. Luckily I can email SPG support and they take care of it for me. But it would be nice if I didn't have to do this extra step.

All in all, I highly recommend this hotel. I definitely will continue to stay at the Four Points whenever I find myself in...

When we arrived, it was difficult (but not impossible) to find a parking spot. The same thing happened the next day, and that wasn’t typical so I’m assuming many people are using it for airport parking as the hotel does offer a shuttle. Once we checked in, we noticed right away how dim the hallways are, and that was even with some windows with natural light coming in. If a person had some vision problems, I could see it being a problem at night. The room itself was fine but it didn’t have a microwave (there was community one on the floor that looked pretty old, and we didn’t use). It also had a couch.||There were three other things I wanted to point out:|1) One of the reasons we stayed here is my daughter really wanted to use the outdoor pool. When we arrived, it was a heavy storm, so we confirmed it wasn’t going to be open the rest of the day which I understood. So, we figured we could try it at 8 AM when it opened before we checked out. We then went at 8 and while the keycard worked, there was a large padlock on the pool door. We assumed they put that on because of the storm and forgot to take it off. ||We went to the front desk and asked, and the person hesitated and said it was closed due to ‘maintenance issues’. I asked when it may open and he said, ‘in about an hour’. While I wasn’t thrilled, I know these things can happen and if it did open, we could still salvage something. As we were leaving, I heard him talk to another employee saying a few people have been asking about the pool, so I know we are not the only ones, and they know people are waiting for it. Our room was close to a window that overlooked the pool and over the next two hours, I checked many times and saw nobody working on the pool and the lock remained, so we never went swimming and my daughter was pretty disappointed. The fact that nobody even went out there during that time at all to see if they can get it opened, even when they know people are waiting just shows they didn’t care.||2) I did try the exercise room and like almost everything else in the hotel, is old and needs to be replaced. The treadmill I was on was defective as every two minutes a message came up saying nobody was on the belt (not true) and the touch screen was so old I had to press the button at least 5 or 6 times each before it would work.||3) The final insult to injury was they had a card in the hotel room with a QR code where you can leave a tip for the housekeeper. I haven’t seen that before and thought it was nice so I scanned the code and it recommended $5 so I selected that and once I chose my credit card, it then said I would get charged $6.04. Huh? I went back and tried another amount and had a similar extra amount added. While I know more places are making you pay a with credit card transaction fee and I would have done that, I usually see 2-3% (and I’m sure the Sheraton has a good rate). But this was almost 21%! A complete rip-off and once I saw that I canceled and put down some cash instead.||This place is lousy, and we will never...

As a loyal Bonvoy member who stays at Marriott properties approximately 40 to 60 days a year, I recently had the unfortunate experience of staying at the Four Points Sheraton in Kansas City. I feel compelled to share my disappointment, specifically regarding the behavior of one staff member named Suzanne, as well as the unsatisfactory conditions of my room.

First and foremost, as a frequent guest and valued Bonvoy member, I believe I deserve to be treated with respect and courtesy. Unfortunately, Suzanne's condescending and snarky demeanor completely disregarded these expectations. Her dismissive attitude made me feel undervalued and unwelcome, casting a negative shadow over my entire experience.

Furthermore, upon entering my room, I was immediately greeted by a strong mildew odor, which was quite unpleasant. The presence of such an overpowering smell greatly diminished my comfort and enjoyment during my stay. It is disheartening to encounter such cleanliness issues, especially considering the reputation of the Marriott brand.

In addition to the mildew smell, I experienced a problem with the air conditioning unit in my room. The fan would not turn off, resulting in a constant and disruptive noise throughout my stay. This issue significantly impacted my ability to relax and get a good night's sleep, further adding to my dissatisfaction with the overall experience.

As a loyal Bonvoy member, I have come to expect a smooth and enjoyable stay at Marriott properties. However, my encounter with Suzanne and the unsatisfactory conditions of my room at Four Points Sheraton Kansas City fell far below these expectations. Suzanne's rude and condescending behavior, coupled with the presence of the mildew smell and malfunctioning air conditioning, left a lasting negative impression on my overall experience.

Marriott properties have been my go-to choice for accommodations due to the exceptional service and hospitality I have typically received as a Bonvoy member. However, my recent experience has raised concerns about the consistency of service and maintenance standards within the Marriott brand.

As someone who stays at Marriott properties for a significant portion of the year, I believe it is crucial for management to address the issues of customer service, staff behavior, and room quality. No guest, especially a loyal Bonvoy member, should have to endure such treatment or encounter subpar conditions during their stay. I sincerely hope that my feedback is taken seriously, and immediate measures are taken to rectify these issues.

In conclusion, as much as I value my relationship with Marriott and appreciate the amenities provided by Four Points Sheraton Kansas City, I cannot wholeheartedly recommend this property based on my personal experience with Suzanne, the presence of the mildew smell, and the malfunctioning air conditioning. I trust that Marriott will address these concerns promptly and take the necessary steps to maintain the high standards of customer service and room quality that have come to define the...