Homewood Suites by Hilton Kansas City-Airport — Hotel in Kansas City

Homewood Suites by Hilton Kansas City-Airport: What I call the WOW factor. I could not give enough praise to Holly, Kaci and Thomas. When I arrived 2 hours early check in time is at 3 pm. Holly made me feel right at home away from home by suggesting to wait in the lobby and watch tv and even leave my bags behind the counter and Holly even made a suggestion to get something to eat at the Fountain bar and grill while I wait for check time Which was the sister hotel nest door. Embassy Hilton. I walk a short distance (3-4 minutes.) Where I found the bar with ease and the bartender name Lisa greeted me with smile and a hello and asked me how she could help me. I asked for a menu and right away she handed me a menu and told me certain items that the kitchen was out of but pointed out many different items to choose from thank you Lisa. Later on, that evening I went back to my hotel and Thomas was at the front desk greeted me with a hello and and smile and help me with checking in he told me Holly left him a note telling him of my situation and checked me in and showing me the way to my room. Great communication between Thomas and Holly. Later that evening we went out to dinner and came back to the hotel we were greeted by Kaci with a smile and good evening, we asked Kaci if we could drop off our rental car at the airport and could we get a shuttle bus back to our hotel so we did not have to worry about the morning rush. So Kaci called the shuttle bus driver to arrange for him to pick us up after dropping our rental car back to the airport and bring us back to the hotel and even arrange a time in the morning for the shuttle bus driver to pick us up to take us back to the airport. Amazing job Kaci. The shuttle bus driver (Tom) was very friendly and polite and help us in and out of the shuttle. Thank you again Tom. What a gentleman! Breakfast in the morning at the hotel was delicious and amazing with a variety of things to choose from fluffy Scrambled eggs, delicious potatoes, tasty Mexican chicken, Oatmeal with different kinds of toppings such as cranberry and sliced almonds and honey also with different kinds of cereal, Yogurts vanilla and strawberry. White, wheat and multigrain toast and even fresh fruit 🍎 🍌 🍊 . They had Orange juice, milk, ice water, Hot coffee, hot tea, hot chocolate. The culinary staff from the kitchen was on the ball replenishing items as they ran out and making sure the buffet area was clean at all times. Great job!!! Not to forget Thomas he knew exactly what was going on with his Guest and staff. Thank you Thomas. P.S. Not to forget the maid and maintenance man even smiled and said hello to us as we walk by. A friendly hello goes a long way. Great job back of the house. Over all we had an excellent time and wonderful experience with the hotel staff. Thank you again Thomas, Kaci, Lisa, Tom and even the maid and the maintenance man. Especially the star of the show HOLLY!!! All of the staff showed us what we call...

THIS WAS THE MOST HORRIBLE HORRIBLE EXPERIENCE I'VE EVER HAD WITH A HOTEL, it is nicely built the Intentious are wonderful with a full kitchen sitting area separate from bedroom tv in both areas phone in both areas the sink area is separate from bathroom built really nice, but the staff can truly mess up a business THE START OF CHECK IN EVERYTHING THAT COULD GO WRONG DID, BATHROOM toilet was broken after flush water was every where SITTING AREA, FURNITURE, CARPET, HAD A BAD SMELL IT NEEDS TO BE A DEEP CLEANING OR TIME FOR NEW, definitely after a pets was in room not just a general cleaning that you would clean after people. business can be pet friendly no problem but what about the customers who have Allergies, Analerted to pets, what do you do when it cause a trip to the urgent care or worst hospital, so that was my experience this weekend for my husband, he was not able to enjoy our get away weekend, I was not able also due to now I have to take care of him. MANAGERS AT CHECK IN WAS NO HELP WHAT SO EVER, IF HOTELS ARE CHARGING SECURITY DEPOSITS that should be put on websites when booking room, not when you get there to check in or if booking with a customer service representative it should told that we do charge a security deposit fee it will be refunded back to your account after your stay have settles, just like you let pet owners know it an pet fee up front not when they check in and it should be a Designated Area in the hotel for pet owners, not all over hotel, all over the furniture, I was walking down the hall a young lady had a Pit Bull or Rock Welder huge she was small framed had a choker collar on the dog it was an Aggressive dog, when she saw me she had to choker it up because he was going to come at me I stood still so she can get it together but if the dog came at me it was nothing she would be able to do it was bigger than her and I, it should be a policy in place that Aggressive dogs are not allowed in Public Places, Hotel where they can Attack innocent people yes you love your dog, but other people don't as myself and it should not be allowed in hotels, public places, that is not a service dog they are friendly they are to help with a disability not your pet that is trained to keep just you safe no matter what the breed is. if your dog is Aggressive they need to be at home with you, I didn't go on vacation to be eating up by an aggressive dog, for now on with my last experience will definitely get an hotel that no pets are allowed, I have nor the time energy at 61 to be running or standing still to keep your dog from Attacking me and I'm on vacation inside a hotel where I should be safe period!!!!!! and the only thing everyone is saying I'm So Sorry for your experience, and the dog owner my dog loves people not sure what happened it never acts like this before...

Booked a room with an upgrade at a fee in advance once I'm told do a room upgrade request. You'll get it.

Fast forward weeks later I'm here and guess who didn't get the upgrade. So 7 people crammed into a double room suite at midnight and told to check tomorrow.... It's a joke. Vents are filthy, what appears to be water damage painted over on ceiling, just overall dirty. Not my normal experience with hilton homewood suites....

Will be updating review as mu stay goes. Front desk gal tonight was not helpful but not rude either. She was just" here's your keys" kinda customer service. Don't tell a customer to do something and not make it happen. Very disappointed when we got here at midnight.

After a breakfast taco I called front desk. He advised me he seen the email (I'm assuming this review). End of the conversation- a new employee had started and he is assuming that person told me incorrect information and said person no longer works here. In the end we are pay $30 for a larger room. Still not what I was promised but again that falls away since that employee misspoke ...

So now we have to pack up and hold our luggage in the office today since we won't be available for room change. Let's hope it's cleaner then this one! And maybe just maybe our weekend trip will turn around.

Also keep in mind the pool is closed up here already. Heated pool stairs the other homewood suits here in town is heated! Keep that in mind when booking.

Fast forward. They charged my card $397 instead of $30 for the upgraded room Thomas. Apologized and gave us $20 on house and free movie and free upgrade at this point. Great. Moving on.

Wake up to check out and front desk says I have an overage of $172. Then she is making comments of how we got all kind of things and very rude towards us. Like we are a problem. We don't take $397 out of $30 and think it's a glitch and not a problem.

I wish Thomas was here instead of her. She is not meant for customer service. Holly should rethink customer service. I had to re explain the entire situation and she still acted like I was...