Super 8 by Wyndham Kingman — Hotel in Kingman

In short, this was a sketchy house of horrors.

Extreme bullying and baseless attacks on guests. Cigarette and marijuana smoke in lobby, and hallways.

Unbalanced and frequently missing employee assigned to the registration desk is a dangerous individual. Difficulty finding staff to continue a room reservation led to false accusations about overstaying.

The desk clerk had my credit card number. She was previously made aware that my vehicle was being serviced at the Jeep dealership and that I would need to stay until the repairs were completed (an estimated 3-4 days).

After multiple attempts to extend my room reservation on the third morning, in the lobby, at the front desk, I received a call from the repair shop and then, after returning to my room, the front desk was calling at the same time. I alerted the clerk on the room telephone that I was on my cell phone with the service manager and that I would come to the front desk immediately after the call which I did. I had been waiting more than an hour for the call from the busy Jeep dealership to come in, so I had to take the call when he was available. While speaking with the shop manager and listening to a description of the necessary and complicated repairs, strategies and estimates, my room reservation had expired. Literally five minutes after the expiration I was back at the front desk credit card in hand.

The clerk had called out an LEO to have me physically removed! The Kingman PD officer wasn't going to listen to a word I said about previous attempts to pay that morning or the fact that she already had my credit card info and my permission to charge an additional night's stay. The officer actually became part of the problem here and threatened me with arrest and said he would physically remove me if I didn't leave voluntarily, immediately. Trust me I now wanted to go but i was stranded with no vehicle.

I had a small cargo trailer parked in the Hotel's parking lot by permission. It was 120 degrees outside and I had food and personal items stored in my room with no vehicle to load or for use in removing the trailer. I am 66 years old and vulnerable to extreme heat exposure, yet I was forced out on foot, luggage and shopping bags in tow, a Kingman lawman breathing down my neck.

Avoid the bizarre town of Kingman and it's hostile people altogether, if at all possible. This is not a safe stop along the Interstate. I broke down on I40 and didn't have a choice (a newer model vehicle under warranty, too!).

In addition, during my multi-day stay, hotel staff had not checked once on the room or me (the guest) to offer towel or bed making services.

No,...

Unfortunately, this was the last available motel for the night I checked when I checked in. I was on a business trip with my father whom is in a wheelchair. I specifically told the lady up front of my father's handicap. She told me she had no available handicap room, but assured me the chair would fit. While I brought my father in, I had a lot of difficulties getting him in the main door as it would not stay propped and the chair wouldn't fit and we had to adjust and struggle to get him in. Once in, we went in the elevator to the 3rd floor. We attempted to get in and the chair would not fit at all. I had to have my father stand up on his one leg and fold the chair to squeeze it in and he hopped through the doorway and sat back on his chair. Dad also couldn't maneuver around the room or even get into the bathroom. He had to hop again to get into the bathroom and hope he didn't fall. There were NO grab bars at all on the walls or in the shower. He almost fell numerous times. The room was supposed to be a 'non-smoking' room as well. The room was clearly rank with the odor of smoke. I went to the lobby and shared all these findings with the clerk lady. She assured me that was the biggest room available and said she went into multiple different rooms before issuing me the one she had and this was the one that and I quote: "smelled the best". The next morning, I asked the front counter gentleman to speak to the manager. He told me he was the manager. I expressed my concerns about the room. My main concern at that point was to not be charged the $150 fee for smoking as it really smelled and we do not smoke. To my surprise, he wanted to argue with me about smoking in the room and I would be charged if it even had the slightest smell of smoking. We must have unnecessarily argued with me for no reason for 10 minutes. I finally gave up and waited a couple weeks to see if I was charged. I was not fortunately, but very surprised being all the hassle I received from the "manager" whom barely spoke english as well. I also expressed my ADA concerns with him. The only response I got was, "this is an old building and the doors are small", along with much more arguments about how well he knows ADA and there was nothing he could do about accommodations. If I could rate this dump a 0 Star, I gladly would. Worst customer service ever. I highly recommend you pass up on this motel. My father and I would have rather slept in the truck and felt safer if a fire or some other emergency would have broke out. ----You have...

What a rip-off! I was traveling very late in the day, driving toward Kingman when fatigue hit me. I looked for Kingman hotels, found a name I recognized in a semi-positive way (NOT Super-8) and called from my car. After a seemingly endless process of dealing with a reservation service operator whose accent I could not understand and who barely understood me, I was advised the hotel in question was full and offered an alternative. I didn't catch the name when he first said it, only a vague description of the accommodations and a price: $200 for the night. I had him repeat the name and I heard "Super-8." I've generally avoided that chain as VERY low budget - around $50 per night. You can imagine my surprise. I thought perhaps this must be a particularly good Super-8, but my optimism faded as I listened to the operator repeat, over and over, that the reservation was non-cancelable and nonrefundable under any circumstances and our voices were being recorded. I felt I had no choice but to proceed, given the lateness of the hour and my fatigue. So I arrived at the hotel to find a dump. It's a dark place with carpeting from another century and a dank, depressing institutional feel. The room seemed clean enough to be sure, but it smelled of a thousand layers of disinfectant. The main sitting chair had a hole in the upholstery, and the shower head protruded from a hole the wall that appeared to have been created with a hammer. I had difficulty sleeping because residents in the room above me seemed to take showers throughout the night and it sounded if the pipes were located next to my bed. In the morning I made multiple trips to and from my car to load my things, passing by a maid in the hallway with a cart of some kind reaching in and out of a closet. The closet had two doors, both opened up to block the hallway. On the first trip I announced my approach, smiled at the maid and pushed the doors to their fully open position to enable my passing. The maid returned my smile but offered no assistance, leaving the cart blocking the hallway. I passed by with luggage twice more with the same result. This hotel was not even worth $50 per night, much less $200. I've little doubt the operator viewed the lack of vacancies in the area as an invitation to price gouge. I'm a believer in capitalism and the operator's right to charge what the market will bear. I also believe in warning fellow travelers away...