Ashley Outlet — Local services in Kingman

I want to give a shout out to the Ashley Store in Kingman, AZ. In particular to employees Sophie & Adam. Their customer service was EXCELLENT!

Sophie went above & beyond her duties to accommodate me...more than once! My husband & I had moved into a smaller house. I had spent months looking for a loveseat with a particular style, size, & color. On this occasion Sophie trusted me to take home one of their loveseat pillows so I could visually compare the material & loveseat color with the new recliners we bought. She didn't ask for a deposit. I wouldnt have made the loveseat purchase otherwise.

On another occassion we were interested in a small office desk they had discounted on the floor. They only had one...but we needed 2 (a matched set)! Not only did she find a 2nd desk for us, but when my husband & I picked them both up, to our great surprise, the 2nd desk had been assembled for us at no charge!

Still yet on another occassion, we had bought 2 swivel bar stools. One didn't swivel good at all. Adam found it was defective. He had another on the floor & gave me the choice to order a new one or take the one on the floor. The floor swivel bar stool didn't sit level on their floor, but Adam worked on it right then & there until I was satisfied. He said when I get it home & if it needs to be adjusted to my floor that he would personnally come out at no charge to level it to my floor.

To all of the above....is that great customer service or what!!

Btw...we've been happy w our new loveseat & bar...

Recently Adam came to my house to repair a console table that I had ordered from Ashley Outlet. I wanted to let you know what a great job Adam did. He noticed that the drawers were not opening correctly because there were missing legs which support the console in the middle which was allowing the console to sag in the middle. He went back to your store and located the missing parts and installed them. He then noticed that the console was missing shelves which he obtained and installed. Adam is a very professional and skilled employee who is really good. He is a person who makes me want to purchase all of my furniture at Ashley Outlet. He will make anything that you purchase at Ashley perfect which is shown in the pride that he takes in doing his job. You are very lucky to have him working for you and I am very impressed with him and the work that he does. Keep him and promote him he is...

We purchased a beautiful leather couch which was over $5000. During the checkout, staff asked if we wanted the protection plan which was another $400. They said that it would cover any pet damage. Since we have cats, we purchased it. Two years later, we went to file a claim for the pet damage and the warranty company denied the claim by saying that since we did not file a claim for each occurence, it would not be covered. I called the store to ask what can be done since we spend the money for the protection and warranty company would not do anything. They said that since we did not file a claim after each occurence, there was not anything they could do. Future buyers-Learn from our experience and do not purchase a warranty plan. The sales team will not warn you of denied claims if not following a strict protocol and will not refund you. I gave two stars because we like...