Rodeway Inn Kingston Springs — Hotel in Kingston Springs

DO NOT STAY HERE IF YOU ARE USING CHOICE HOTEL REWARD POINTS!!! I made a 3-night reservation using points, and after the first night, the hotel CANCELLED my reservation for the remaining 2 nights because they could sell the hotel room for more money.

Here's what happened: After the first night, I went to a Vanderbilt U to help my son move in. At 5 p.m., the front desk attendant called me and asked why my things were still in my room. I told her I made a 3-night reservation. The front desk clerk lied to me and said I had made a one-night reservation. I told her I had a confirmation from the hotel and said I could email it to her as proof. She said the hotel reservation said one night and the hotel doesn't have a way to get emails (really?) She then said that if I didn't return immediately, she was going to put my things (including my computer and other property on the street). I begged her not to do that.

I immediately called Choice Hotels customer service, and they told me the HOTEL CANCELLED MY RESERVATION THAT MORNING. (They could see it on their electronic records). Choice Hotels said that the Kingston Rodeway hotel is an independent hotel and they are asked to agree to the Choice Rewards program, but they don't have to! As a courtesy Choice Hotels gave me more reward points so I could stay at this hotel one more night until I could check out the next day.

When I returned to the hotel later that night, I asked the front desk clerk for a copy of my check-in papers that I signed the first night I stayed (which showed I had a 3-day reservation)... and she said they destroy all check-in papers the following morning. (Right, sure they do... lol).

The hotel had indeed removed my things from the room I checked into. I checked into another room.

While it's true the hotel rooms at this place are renovated and adequate, the exterior of this hotel is a dump. The hotel's reception room has an open door to a dump of a liquor store and there was often a drunk or two hanging around around front/next to the hotel reception area.

Bottom line, you definitely don't want to say here if you plan to use your hotel points - this hotel may cancel your reservation with no advance notice like they did for me.

And, frankly, if you're paying money to stay at a hotel, you can do...

I made a 3-night reservation using points and after the first night, the hotel CANCELLED my reservation for the remaining 2 nights because they could sell the hotel room for more money.

Here's what happened: After the first night, I went to a Vanderbilt U to help my son move in. At 5 p.m., the front desk attendant called me and asked why my things were still in my room. I told her I made a 3-night reservation. The front desk clerk lied to me and said I had made a one-night reservation. I told her I had a confirmation from the hotel and said I could email it to her as proof. She said the hotel reservation said one night and the hotel doesn't have a way to get emails (really?) She then said that if I didn't return immediately, she was going to put my things (including my computer and other property on the street).

I immediately called Choice Hotels customer service, and they told me the HOTEL CANCELLED MY RESERVATION THAT MORNING. (They could see it on their electronic records). Choice Hotels said that the Kingston Rodeway hotel is an independent hotel and they are asked to agree to the Choice Rewards program, but they don't have to.

Bottom line, you definitely don't want to say here if you plan to use your hotel points - the hotel may cancel your reservation with no advance notice like they did for me. And, frankly, if you're paying money to stay at a hotel, you can do...

I am a travel healthcare worker. A lot of Choice hotels charge for my dog even with a letter that I need her. I was driving from Michigan to Texas and I called to see how much they would charge for my dog with the letter. The woman told me, "I love all the pets." She didn't charge for me dog nor did she even want to see my letter.

The room was SUPER clean! I stay in hotels all the time with my job and I have some horror stories that have kept me from being able to sleep. I was so happy to see how clean it was. The shower was AMAZING and the TV was big enough I didn't even need glasses to see it. I was exhausted so I didn't watch a lot of TV anyway but it was nice to have the option.

I was in a hurry to hit the road so I left at 4 am and met the nicest young man when I checked out. I had forgotten I used my rewards to pay for the room and asked for a receipt which created confusion. He was so kind and didn't treat me like I was dumb.

Choice hotels should be so proud to have this hotel representing them. The only negative was the excessive amount of points Choice charged for my room which is no reflection on the hotel so I am still giving 5 stars. I wish I could give 10! You usually get what you pay for but this place is inexpensive and...