Homewood Suites by Hilton La Quinta — Hotel in La Quinta

0/5 STARS - Of all the experiences we’ve had while traveling, this hotel was the worst (ROOM 127). We arrived in La Quinta at 1pm with a checkin time of 4pm (according to hotel policy). We never received a notification through the Hilton app that our room was ready for checkin. Around 545pm we went to the hotel and decided to check in and ask if our room was ready. The front desk radioed the housekeeper and said it would be another 15 minutes +/- until it was ready, making it 6pm for checkin. We asked the front desk to call us when it was ready and left. At 630pm-645pm we still had not received a call that our room was ready. We called and asked the front desk and she confirmed it was ready. My husband and I unpacked our things in the room and were going to leave when we noticed multiple blood spatter and finger swipes behind the entry door. My husband went to the front desk and discretely told the staff our problem as there were other guests in the lobby within earshot. She said she wasn’t sure there was another room for us to move in to and radioed housekeeping. My husband told her we did not want to move as we had already unpacked our things and to have someone go clean it as soon as they could. She stated she would call as soon as it was cleaned so we could come back. At 830pm we still had not received a call so I called and asked if it had been cleaned so we could go to bed. Front desk stated she had someone in cleaning at that moment. At 845pm we still had not received a call and went back to sit in the lobby. Upon sitting, the front desk person and maintenance entered and asked if we were checking in, we told them our room number and the issue. The maintenance man asked where the blood was because he couldn’t find it. My husband said it was directly behind the entry door. The maintenance man asked us to accompany him to the room and show him. When we entered the room the blood was gone and he said he didn’t clean it and no one had been in the room before him to clean it. My husband said “well someone has been in here to clean it because it’s magically gone”. In a round about way the man said we were being dishonest about the blood on the wall. He told us he brought the front desk staff with him and neither of them saw the blood on the wall then asked if my husband had ever been told he looks like Jason Aldean. The front desk staff offered us to speak with management the next day. Frustrated with the situation and it being so late we wrapped it up. The next day we received a call from housekeeping apologizing for the issue and offered a bottle of wine. I told her we were not upset with them for the missed cleaning but more upset with management and being called liars. She sent a bottle of wine to our room immediately after the phone call. I called management the next day and she thought the problem went away after we received the bottle of wine and didn’t feel the need to follow up. I told her the front desk had offered a discount for the trouble and she honored it, waiving the pet fee and taking a percentage off the first nights stay. I asked what their policy was for housekeeping cleaning and taking out the trash, she said every 4 days they do a complete service and everyday is a light service. We had not received a light service in the first 3 days of our stay and requested a full service for the next day. When we arrived back the next afternoon to get ready for a graduation my husband noticed blood and tissue stuck to the main door handle… my husband, 9 year old daughter and self had been touching this handle for 4 days prior to finding it. I went straight to the front desk and told them what I found, asking for disinfectant wipes to clean it myself. I called the corporate line first thing the next morning and reported the experience to 2 different people opening a case to have it investigated. The last night we stayed my daughter was doing her hair and noticed more blood spatter on the bottom of the bathroom door. Needless to say, we’re furious over this experience and...

We used to love this place, but things have changed for the worst. Allthough we had intended to stay for two months to take advantage of special discounts, they couldn't pay us to stay there longer than a week this time. Scrambled eggs for breakfast every morning, greasy sausages, moldy grapefruit; the evening 'meal' varied but reminded us of what you might throw together with the least effort, using the cheapest ingredients. On our last day there, the offerings were potato chips, canned chicken noodle soup enhanced with carrot slices, and then a tray of raw spinach and other raw veggies that you could adorn with condiments.

Far worse than the food was the type of clientele they allow. We overheard (at the hottub) talk of a drug deal then, soon after, a man yelling into his phone (you could hear this all across the pool area) because he hadnt been paid for his cocaine. We learned a new term (bird) along with detailed instructions on how to photograph the product for buyers. Not what we want to hear on our vacation, and not the kind of people we want to sunbathe with either. There were others of this type loitering around the hallways and at the back entrance. Doors that should have been lockrped were left open. My husband had to ask three times to have a side door repaired for security.

Pets are allowed. Twice, as I walked from the parking lot to the hotel, I was accosted by a barking and growling dog owned by one of the renters. I normally attract dogs and am an animal lover.

The smell of smoke in this non-smoking building was heavy in the hallway leading to our room. The tension in the dining area in the evening was heavy at times. There was a group of people fom a seniors home who had been placed at Homewood Suites while their own building was undergoing renovation. One of the group seemed to dislike the kitchen manager, and she made it known. The tension between the two and the resultant game-playing were not things that we cared to be made aware of on our time off.

One evening one of the guests, who was mentally challenged, came to dinner in his pajamas; another guest was drunk, standing unsteadily in the way of traffic, muttering to himself.

We couldn't wait to get away from this place and begin to erase these images from our minds. We wont...

Do not stay at Homewood suites in La Quinta, California. The service is very poor and the manager (Joshua) Will not do anything to make it right for you. The first night when I pulled out the sofa bed, there was no blanket or top sheet. The following day I came back from the pool at 3 o’clock and the room had not been cleaned yet. I called the front desk and an hour and a half later, a housekeeper still hadn’t come by. I complained to the manager and he blamed everything on Covid instead of taking some responsibility for himself. No one told me when I checked in that I have to request to have my room cleaned. Also, they gave me A paper that stated the food and beverage hours, the evening social days and hours, the directions for Internet access, and the pool hours. Why didn’t they mention you now have to ask to have your room cleaned? There was a sign in the room saying if you want clean towels, put the dirty ones on the floor, but no mention of the policy on getting your room cleaned. One of his flimsy excuses was that their policy on cleaning the rooms was mentioned on their website. I told them it wasn’t a requirement that people go to their website to book a room, so they can’t assume that everyone is aware of their policy. The second night when I pulled out the sofa bed again, the blanket and top sheet were missing again. I called the front desk. An hour and a half later they still hadn’t brought me a blanket and sheet. I went to the pool at 6:30 in the evening and there were no towels out there even though the pool didn’t close till 9 o’clock. When I complained to the manager about all these issues and more, he wouldn’t do a thing about it to make it right for us. I had requested that he upgrade us to a better room, or give us a free meal voucher, or reimburse some of my friends Hilton points. He said he didn’t care if I wrote a negative review. Also, don’t bother calling their customer service reps. They are very rude and defensive and will do nothing about your complaints. They told me Hilton‘s policy on pool towels was that they put them out in the morning and when they run out, that’s it. They don’t put more out until the following morning. What does that have to do...