Mattress Firm Pulaski Promenade — Hotel in Lake Township

Terribly disappointed at the Mattress Firm service in general it's pathetic. I bought a Sealy Briar Rose online I waited 5 weeks for the delivery and on Friday 9/18/2020 they told me they had a delay so I called the phone number and they only have an automated system that does help at all it just tells you to go online and fix the issue yourself. So I pressed the other option which is sales and I told them that I wanted to speak to a live person. After I finally get to speak with someone he told me he could reschedule for this week because they were out of stock and they had already charged me over $1,000 ahead of time. So this week I get another email that they are still out of stock. I called again and they told me that they couldn't help me but that I should go to my closest store and they can help me switch to a mattress that they have in stock. Well in the store they didn't want to help me they said they couldn't help me because it was an online purchase. All they could do was cancel the order and request a refund that could take about 10DAYS. So now I have to wait and see if I get my refund or if I still have to jump through hoops to resolve this issue. My advice don't buy online they are rude and don't seem to care about doing business. Matress Firm please don't charge people for items that are...

Excellent customer service. Was in need of a new mattress, my 15 year old mattress was giving me problems and I was getting little sleep. Yvette Lopez greeted and helped me all the way through to choose a mattress that would help me with the issues i have such as numbness. She thoroughly explained the mattress they had and what it offered and allowed me to sleep on the ones she thought would help me and brought in a pillow for me to get comfortable. Because of her help I did end up purchasing a mattress and I feel comfortable and safe with my purchase. Helped me with the financing and the other details. At first I was told my new mattress would arrive on Wednesday and when asked if my old mattress had to be removed, I said no because I removed beforehand. She asked where would I sleep and I told her I would be sleeping on the couch. She found a way to get the mattress delivered on the same day of the purchase. So no sleeping on the couch. Overall excellent service, happy with my purchase. Price is reasonable too. Definitely recommend this place. Great service and great products....

This place has a great selection of mattresses along with helpful staff. Michael & Yvette (her name was just like mine) answered all my questions & concerns. At no point in time did I feel pressured or rushed to pick a mattress.

I went in because I was tired of waking up with a stiff neck after sleeping on my old mattress for 15 years. After spending a couple of hours trying out the beds, I ended up picking the Beauty Rest Black Ice hybrid bed. It is a memory foam mattress that stays cool as you sleep. I also picked up the Hyperchill pillow.

Let me tell you that you definitely get what you pay for! I spent a pretty penny but I did it because it's an investment on the quality of sleep that you will get every night. I have now slept on the new bed for a week & I have struggled to wake up because it is so comfortable! I feel like I'm sleeping on a cloud. I don't wake up with neck pain anymore. My back & knee pain has also diminished. Thanks Yvette & Michael for helping me find the...